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Customer Q&A

  • All(60)
  • Product Information(51)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(6)
  • Others
Q

Hy,does the phone have Croatian language menu ?

By Antonio May-14/2018 08:38:04

A

Hello Antonio,

Yes, there is Croatian language menu.

Q

G-W-5 - where is located? Are there any polish warehouses available for the product?

By Jacek Apr-27/2018 10:47:51

A

Hello Jacek,

It is in Czech Republic.

Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello ! Does it have hungarian language?

By Bela Apr-27/2018 10:17:07

A

Hello Bela,
Yes, it supports Hungarian language.

Q

when this item can avaible again ??

By Tibou Lahcen Apr-26/2018 23:47:48

A

Dear Tibou,


Sorry, we have no forecast for when the stock will come back. We will inform you on the page when available on Gearbest.

Q

This phone is currently out of stock in grey. Will it be available again?

By Rafa Apr-20/2018 17:34:25

A

Hello Rafa,

The grey item is in stock now,please feel free to order it. 

Best Regards


Q

Hello. For me there is only Expedited shipping available which costs $59.29. Will you add cheaper shipping options in future?

By Dmytro Zakharchenko Apr-11/2018 08:50:38

A

Hello Dmytro,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method , this item can be shipped to your country via Expedited Shipping now. We will improve it as soon as possible.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Does it have Portuguese language?

By Ruben Apr-10/2018 20:12:52

A

Hello Ruben, 
Thanks for your inquiry.

Yes it has Portuguese language.

Q

Does it have Greeek language ?

By Petros Apr-09/2018 14:40:35

A

Hello Petros, 
Yes,it has Greek language .

Q

Does it have Polish language and EU plug?

By Dawid Apr-04/2018 12:59:51

A

Dear Dawid,


It can support English Ruassia Franch Italy German Spanish and Portugal. 

It has EU plug.

Q

Does the phone supports quick charger 2.0 ?

By med Mar-26/2018 16:04:42

A

Hello med,

We are sorry that it does not support quick charger 2.0.


Q

Hy,does the phone have Croatian language menu ?

By Antonio May-14/2018 08:38:04

A

Hello Antonio,

Yes, there is Croatian language menu.

Q

Hello ! Does it have hungarian language?

By Bela Apr-27/2018 10:17:07

A

Hello Bela,
Yes, it supports Hungarian language.

Q

Does it have Portuguese language?

By Ruben Apr-10/2018 20:12:52

A

Hello Ruben, 
Thanks for your inquiry.

Yes it has Portuguese language.

Q

Does it have Greeek language ?

By Petros Apr-09/2018 14:40:35

A

Hello Petros, 
Yes,it has Greek language .

Q

Does it have Polish language and EU plug?

By Dawid Apr-04/2018 12:59:51

A

Dear Dawid,


It can support English Ruassia Franch Italy German Spanish and Portugal. 

It has EU plug.

Q

Does the phone supports quick charger 2.0 ?

By med Mar-26/2018 16:04:42

A

Hello med,

We are sorry that it does not support quick charger 2.0.


Q

Do I need to buy case and glass protective film?

By Spyridon Rammos Mar-25/2018 09:17:17

A

Hello Spyridon,

This item just included below parts:

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1. 


Let me know if you need any further assistance. 


Q

Does it run on the official Global ROM by Xiaomi with updates over the air (OTA)? No Shop ROM?

By Oliver Mar-23/2018 09:04:35

A

Hello Oliver,


Yes, it is the official Global ROM. 


Let me know if you need any further assistance. 


Q

Is there a Polish language available?

By Dawid Ka Mar-23/2018 07:44:33

A

Hello Dawid,


It just can support English Ruassia Franch Italy German Spanish and Portugal. 
Let me know if you need any further assistance.     


Q

I would like to buy the xiaomi redmi 5A Phablet Global version, is this the right version if i live in Australia, last question is that will the product include an Australian Adaptor

By Brian Mar-19/2018 06:51:23

A

Dear Brian,



Unlocked for Worldwide use. Please ensure local area network is compatible.

Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: B1/B2/B5/B8
FDD-LTE: B1/B3/B4/B5/B7/B8/B20
TDD-LTE: B38/B40


It only has EU plug version.

If necessary, we will send an correct adapter for free.


Q

when this item can avaible again ??

By Tibou Lahcen Apr-26/2018 23:47:48

A

Dear Tibou,


Sorry, we have no forecast for when the stock will come back. We will inform you on the page when available on Gearbest.

Q

This phone is currently out of stock in grey. Will it be available again?

By Rafa Apr-20/2018 17:34:25

A

Hello Rafa,

The grey item is in stock now,please feel free to order it. 

Best Regards


Q

I'm from Canada are the prices I see on the product in Canadian dollars dollars. Thank you

By Wayne Jan-19/2018 16:06:52

A

Hello Wayne,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

G-W-5 - where is located? Are there any polish warehouses available for the product?

By Jacek Apr-27/2018 10:47:51

A

Hello Jacek,

It is in Czech Republic.

Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello. For me there is only Expedited shipping available which costs $59.29. Will you add cheaper shipping options in future?

By Dmytro Zakharchenko Apr-11/2018 08:50:38

A

Hello Dmytro,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method , this item can be shipped to your country via Expedited Shipping now. We will improve it as soon as possible.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can you send it with US plug adapter?

By JOSE MA Mar-22/2018 06:03:38

A

Hello JOSE,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, Are the Warehouse G-W-2, G-W-4, G-W-6, EU warehouses? Does that mean that there are not customs cost shipping to another EU country? Thank you.

By João Ferreira Feb-19/2018 22:01:17

A

Hello João,


They are in EU.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How long will it take by Registered Air Mail, and is there a possibility to track the shipment if so how ?

By Mohammed Feb-06/2018 18:52:36

A

Hello Mohammed,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


And you can track the order on the website if there is a tracking number.

 


Q

Hello, how are you ? can put in the package, a smaller value, at least 74 dollars?

By Gabriel Jan-02/2018 14:26:36

A

Hello Gabriel,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


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