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Customer Questions & Answers

  • All(47)
  • Product Information(29)
  • Stock Status(5)
  • Payment(4)
  • About Shipping(5)
  • Others(4)
Q

vcs enviam como presente

By Daniele May-21/2018 20:11:00

A

Olá Daniele

Obrigado pela sua consulta.

Desculpe, não podemos enviar o item como presente.


Q

does it have notification led

By yahia Apr-10/2018 22:26:25

A

Hello Yahia,

Yes, it has notification led.

Q

Please confirm stock level

By Mathias Mar-27/2018 20:12:21

A

Hello Mathias,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello! Is it silicon back protector in the box?

By Jivko Feb-19/2018 12:57:57

A

Hello Jivko,
Sorry.

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1    



Q

Is the battery removable?

By Pedro Feb-17/2018 18:19:39

A

Hello Pedro,
Yes.

Q

What is the SAR value of this phone? Thank you in advance.

By Anna Jan-30/2018 08:56:41

A

Hello Anna,
Please note that you can change the currency in the upper right corner on our website.

Q

Do it ship to Puerto Rico?

By Jailene Jan-27/2018 14:11:42

A

Hello Jailene, 
We can ship it to Puerto Rico.

Let me know if you need any help.

Q

Cubot x18. Is there a Lithuanian language?

By Andrius Jan-22/2018 14:54:40

A

Hello Andrius,


It not have a Lithuanian language


Language: Japanese,Traditional/Simplified Chinese,Bahasa Indonesia, Bahasa Melayu, Catala, Cestina, Dansk, Deutsch,English, Espanol, Filipino, France, Hrvatski, Italiano, Magyar, Nederlands, Polski, Portugues, Romana, Slovenscina, Suomi, Svenska, Vietnamese, Turkish, Greek, Bulgarian, Russian, Serbian, Ukrainian, Hebrew, Arabic, Hindi, Bengali, Hindi, Thai, Korean 

Q

this phone suport micro sd card

By yogesh Dec-07/2017 04:19:37

A

Hello yogesh, 
This item supports dual SIM dual standby. 1 Micro SIM card + 1 Micro SIM card  .

Q

can i pay on delivery?

By vaggelis lakkas Nov-29/2017 18:37:50

A

Hello vaggelis,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

vcs enviam como presente

By Daniele May-21/2018 20:11:00

A

Olá Daniele

Obrigado pela sua consulta.

Desculpe, não podemos enviar o item como presente.


Q

does it have notification led

By yahia Apr-10/2018 22:26:25

A

Hello Yahia,

Yes, it has notification led.

Q

Hello! Is it silicon back protector in the box?

By Jivko Feb-19/2018 12:57:57

A

Hello Jivko,
Sorry.

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1    



Q

Is the battery removable?

By Pedro Feb-17/2018 18:19:39

A

Hello Pedro,
Yes.

Q

What is the SAR value of this phone? Thank you in advance.

By Anna Jan-30/2018 08:56:41

A

Hello Anna,
Please note that you can change the currency in the upper right corner on our website.

Q

Cubot x18. Is there a Lithuanian language?

By Andrius Jan-22/2018 14:54:40

A

Hello Andrius,


It not have a Lithuanian language


Language: Japanese,Traditional/Simplified Chinese,Bahasa Indonesia, Bahasa Melayu, Catala, Cestina, Dansk, Deutsch,English, Espanol, Filipino, France, Hrvatski, Italiano, Magyar, Nederlands, Polski, Portugues, Romana, Slovenscina, Suomi, Svenska, Vietnamese, Turkish, Greek, Bulgarian, Russian, Serbian, Ukrainian, Hebrew, Arabic, Hindi, Bengali, Hindi, Thai, Korean 

Q

this phone suport micro sd card

By yogesh Dec-07/2017 04:19:37

A

Hello yogesh, 
This item supports dual SIM dual standby. 1 Micro SIM card + 1 Micro SIM card  .

Q

This mobile are avaible And this work in Brazil How many chip I can put it

By Alexandre Nov-23/2017 23:54:10

A

Hello Alexandre,


It can work with below Network type: FDD-LTE,GSM,WCDMA 
2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B8 900MHz 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz. 


Let me know if you need any further assistance. 


Q

Hello, does this phone have NFC?

By Muhammad Nov-23/2017 09:57:55

A

Hello Muhammad,
We are sorry that the item is unable to support the function.

Q

Is it compatable in the uk

By Ray Oct-27/2017 12:32:00

A

Hello Ray,


You can contact your local operator to confirm whether it can be used or not.


● Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

Please confirm stock level

By Mathias Mar-27/2018 20:12:21

A

Hello Mathias,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi Is this phone currently in stock and available to be shipped a few days

By Vernique Nov-08/2017 11:55:04

A

Hello Vernique,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Good night, I urgently need two mobile phones, and this is a great model that I would like to buy, however I would like to know if it is available before doing so to avoid delays. Regards, Ludgro Luna.

By Ludgero Sousa Luna Nov-05/2017 00:49:31

A

Hello Ludgero,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi, is the smartphone available for shipping to Germany, if I place order today? How long will it take to receive it?

By Rabi Sep-15/2017 09:56:00

A

Hello Rabi,

We expect to ship it on Oct 7.

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

A. Expedited Shipping: Around 3-7 business days to arrive.

B. Standard Shipping: Between 7-10 business days to be delivered.

C. Flat Rate Shipping: Between 10-25 business days to be received.

For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

I saw an unboxing video of this phone on youtube and the package include a silicone case inside . Is it included also on this one ?

By Kouroubalis Sep-12/2017 08:23:22

A

Hello Kouroubalis,
We are sorry not contain silicone case.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Screen Protector: 1 
English Manual : 1


Q

can i pay on delivery?

By vaggelis lakkas Nov-29/2017 18:37:50

A

Hello vaggelis,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Do I need a credit card to buy a product on gearbest?

By Jovan Oct-08/2017 18:39:13

A

Hello Jovan,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

what is the guarantee after paying through debit card that the product will reach my place safely without any type of malpractice to my place (i.e. New Delhi, India) ?

By Jeevan Oct-01/2017 10:40:10

A

Hello Jeevan,
If you make orders on our website, we will do our best to ship the item to you successfully.

We are responsibe for your order. 

Please rest assured.


Q

1-when will the ordered product be delhivered to my country?. 2-what is the payment method?.

By ANMOL Sep-20/2017 14:24:22

A

Hello ANMOL,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


Q

Do it ship to Puerto Rico?

By Jailene Jan-27/2018 14:11:42

A

Hello Jailene, 
We can ship it to Puerto Rico.

Let me know if you need any help.

Q

tax to Poland???

By Martin Sep-25/2017 11:58:46

A

Hello Martin,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

tax to Poland???

By Martin Sep-25/2017 11:58:45

A

Hello Martin,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can it be shipped to Kenya?... if yes, how much is the Cost and Duration?

By Pitter Sep-20/2017 16:01:29

A

Hello Pitter,

We can ship to your country.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

is this smartphone available for shipping to United Kingdom????

By Nikos Papatheocharis Sep-16/2017 16:38:55

A

Hello Nikos,


Yes, this smartphone is available for shipping to United Kingdom. 


Let me know if you need any further assistance. 


Q

Is this phone compatible with Sask tel?

By Trista Nov-07/2017 02:59:01

A

Hello Trista,


This item can work with Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Do you accept Brazil's chip? And you have to put the smaller value in the note to not be taxed ?

By Makeny Fagner Oct-15/2017 12:47:42

A

Hello Makeny,
It is unlocked for Worldwide use.


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

¡Hola! mi pregunta es, si esto es seguro comprar, es mi primera compra por Internet. I trust that if it is safe.

By Daniel Sep-20/2017 13:43:32

A

Hello Daniel,
Yes it's safe.

Q

How can i shop this product as safely from india

By Pandian Sep-12/2017 10:39:58

A

Hello Pandian,
We will offer good package for your item.