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Customer Questions & Answers

  • All(69)
  • Product Information(53)
  • Stock Status(3)
  • Payment(4)
  • About Shipping(6)
  • Others(3)
Q

this smartphone have NFC?

By joao Sep-22/2018 13:53:45

A

Hello joao, 

Thank you for your inquiry.  

We are sorry that there is no NFC.

Q

Hello, I wanna know if the screen on the black version is curved as well? Is not very clear either on yt videos and either on the images

By Patrícia Faria Jul-14/2018 20:11:53

A

Hello Patrícia,

No, sorry.

Q

Does this phone work in Vietnam

By Ryan Jul-07/2018 11:00:17

A

Hello Ryan,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Hi This phone will support Indian network bandwidth of Jio, Airtel,bsnl.

By Mahendra Jun-16/2018 18:11:02

A

Hello Mahendra,
Thanks for your inquiry.

The item supports 3G network of Airtel,bsnl.

It does not support 4G network of your country.

Q

i would like to ask you if this product passes by customs in Greece.

By stathis Jun-14/2018 20:41:07

A

Hello Stathis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Android system is pure????

By Juanjo Jun-13/2018 15:54:31

A

Hello Juanjo, 
Yes, the pure version, Android 8.1.

Let me know if you need any help.

Q

Hi, will there be Software-updates available for the UMIDIG S2 Pro? Will it be updated to the latest Android-SW?

By Marius Jun-12/2018 06:04:04

A

There are updates, not updated to Android-SW

Q

It have IRDA?

By Joey Jun-08/2018 03:25:08

A

Hello Joey,
Thanks for your inquiry.

Sorry, the item does not have IRDA.

Q

Hi, is the price in american doller or the currency of my country?

By Sergej Fertig May-29/2018 09:48:43

A

Hello Sergej,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Hi Is this dual standby as well as dual SIM?

By ann May-26/2018 13:08:44

A

Hello Ann,

Yes, it is dual SIM and dual standby. 

Q

this smartphone have NFC?

By joao Sep-22/2018 13:53:45

A

Hello joao, 

Thank you for your inquiry.  

We are sorry that there is no NFC.

Q

Hello, I wanna know if the screen on the black version is curved as well? Is not very clear either on yt videos and either on the images

By Patrícia Faria Jul-14/2018 20:11:53

A

Hello Patrícia,

No, sorry.

Q

Does this phone work in Vietnam

By Ryan Jul-07/2018 11:00:17

A

Hello Ryan,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Hi This phone will support Indian network bandwidth of Jio, Airtel,bsnl.

By Mahendra Jun-16/2018 18:11:02

A

Hello Mahendra,
Thanks for your inquiry.

The item supports 3G network of Airtel,bsnl.

It does not support 4G network of your country.

Q

Android system is pure????

By Juanjo Jun-13/2018 15:54:31

A

Hello Juanjo, 
Yes, the pure version, Android 8.1.

Let me know if you need any help.

Q

Hi, will there be Software-updates available for the UMIDIG S2 Pro? Will it be updated to the latest Android-SW?

By Marius Jun-12/2018 06:04:04

A

There are updates, not updated to Android-SW

Q

It have IRDA?

By Joey Jun-08/2018 03:25:08

A

Hello Joey,
Thanks for your inquiry.

Sorry, the item does not have IRDA.

Q

Hi Is this dual standby as well as dual SIM?

By ann May-26/2018 13:08:44

A

Hello Ann,

Yes, it is dual SIM and dual standby. 

Q

have nfc

By EMMANUIL May-15/2018 16:58:06

A

Hello EMMANUIL,
We are sorry that there is no NFC.


Q

does this phone (UMIDIGI S2 pro 4g Phablet) works in mexico?

By Daniel Apr-26/2018 20:23:09

A

Hello Daniel,
Thanks for your inquiry.

Yes, the item works in Mexico.

Q

Hi, Do u have glass protect to add the bought?

By Augusto Galvão Jan-10/2018 18:25:33

A

Hello Augusto,
Thanks for your inquiry.

Yes, here is the link of the screen protector: https://www.gearbest.com/screen-protectors/pp_1478331.html


Q

when do you expect to have some umidigi s2 pro in stock

By ian Oct-25/2017 20:14:15

A

Hello ian,
We are sorry the manufacturer haven't offered us this item, you can click arrival notice for this item.

Q

when will you have this phone ready for shipping...

By EGrau Sep-17/2017 19:07:22

A

Hello EGrau,
We are sorry manufacturer haven't offered us this item yet, so we can't know it.

Q

Hi, is the price in american doller or the currency of my country?

By Sergej Fertig May-29/2018 09:48:43

A

Hello Sergej,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

I would like to buy a smartphone from gearbest. I have issues with payment. We do not have paypal in Bangladesh. what other payment option do u hav e?can i pay from virtual credit card? Can i add virtual credit card to paypal?

By Mahmud Hasan May-02/2018 15:23:27

A

Hello Mahmud,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

CAN I PAYMENT BY AXIS BANK NET BANKING

By YOGENDRA SINGH Feb-04/2018 04:47:20

A

Hello YOGENDRA,

 

Yes.

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

how money i will pay in pakistan to your representative

By mahmood ul hassan Jan-01/2018 13:43:00

A

Hello mahmood,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

i would like to ask you if this product passes by customs in Greece.

By stathis Jun-14/2018 20:41:07

A

Hello Stathis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi Sir/Madam, How do I gift the item to a different address? Please provide information. Thanks. Aravind.

By Aravind Feb-07/2018 08:10:19

A

Hello Aravind,

To start drop shipping and your own online business, simple follow the 3 easy steps below: Step 1. Choose the items for the drop ship order.Step 2. Place the order as usual, entering your customers address during the checkout.Step 3. Make a note of "drop shipping" in the check out, we will then process the order for you.

Q

Hi Sir/Madam, I would like to gift this phone. He is in India. Could I purchase this item and will you be able to Ship to India? Also, My address in Paypal is my Australian address. Please let me know. Thank you. Regards, Aravind.

By Aravind Feb-06/2018 14:44:08

A

Hello Aravind, 
We can ship it to India.

Let me know if you need any help.

Q

When in stok, when i buy it

By Karaśkiewicz Oct-02/2017 20:57:51

A

Hello Karaśkiewicz,
We are sorry manufacturer haven't offered us this item, so we can't know when will in stock.

Q

Did i pay custom duly tax!

By Khalik Nawaz Khan Sep-28/2017 04:08:08

A

Hello Khalik,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, when will you ship the smartfone? What about stok status? Thanks

By Giuseppe Sep-27/2017 23:58:52

A

Hello Giuseppe,
The manufacturer haven't offered this item to us, you can click arrival notice.

Q

the cephone have NFC ?

By ze pedro Apr-08/2018 17:28:33

A

Hello ze, 
It doesn't have NFC.

Let me know if you need any help.

Q

Hello, is it the version improved for the photo? thank you

By Delacour Mar-10/2018 16:00:56

A

Hello Delacour,

Yes,it is the version improved for the photo.Thank you.


Q

Will the UMIDIGI S2 Pro 4G Phablet support the local network in Cameroon?

By JUMBAM. B.JOSEPH Nov-13/2017 12:16:35

A

Hello JUMBAM.,

It can support below 

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: 850/900/1900/2100MHz
FDD-LTE: 800/1800/2100/2600MHz. 


Let me know if you need any further assistance.