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Customer Questions & Answers

  • All(16)
  • Product Information(5)
  • Stock Status
  • Payment
  • About Shipping(11)
  • Others
Q

Does it comes with an european charger or I will need an adapter?

By Juan Santos Apr-13/2018 16:57:51

A

Hello Juan,


We will send an adapter with all our products according to the order's country of delivery.


Q

How can I charge it in the UK, I note it should be charged at 220v

By Christian Apr-13/2018 07:06:31

A

Hello Christian,

Note: this scooter is suitable for the area with 220V Standard Voltage, if your local voltage is lower or higher than 220V, you must use the Voltage Adapter when charging. Or it will damage the scooter.

   


Q

If i select G-W-4 it will be shipped from Poland?

By Gustavo Apr-06/2018 14:35:09

A

Hello Gustavo,

Thanks for your inquiry.

Yes, the item will be shipped from Poland if you select G-W-4 warehouse.

Q

If I select G-W-4 as Warehouse option to ship it to Spain... Do it have taxes, import fees, and customs duties?

By Jorge Mar-26/2018 16:38:23

A

Hello Jorge,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

When will the dispatch to Cyprus be available?

By Timofey Mar-22/2018 14:47:27

A

Hello Timofey,

There is one shipping method Expedited shipping for this item to Cyprus.

The item is in stock now,please feel free to order it. 

Best Regards


Q

Can't send to Philippines? Please....T_T

By Elisabert Mar-05/2018 08:27:14

A

Hello Elisabert,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

How many cicles charges is battery life?

By Anton Brusev Feb-27/2018 21:33:23

A

Hello Anton,


 5.2Ah Li-ion battery ( included in product ), max 25km mileage, no need to worry about powerless situation on the way to destination . 

Let me know if you need any further assistance. 


Q

Can ship to mexico?

By Ramón Enriquez Jan-23/2018 03:23:34

A

Hello Ramón, 
Thanks for your inquiry.

Yes, the item can be shipped to Mexico.


Q

Can ship to mexico?

By Ramón Enriquez Jan-23/2018 03:21:44

A

Hello Ramón,
Thanks for your inquiry.

Yes, the item can be shipped to Mexico.

Q

Does the item have a european approval?

By Jochen Dec-21/2017 12:23:20

A

Hello Jochen,
Thanks for your inquiry.

Sorry, the item does not have a european approval.

Q

Does it comes with an european charger or I will need an adapter?

By Juan Santos Apr-13/2018 16:57:51

A

Hello Juan,


We will send an adapter with all our products according to the order's country of delivery.


Q

How can I charge it in the UK, I note it should be charged at 220v

By Christian Apr-13/2018 07:06:31

A

Hello Christian,

Note: this scooter is suitable for the area with 220V Standard Voltage, if your local voltage is lower or higher than 220V, you must use the Voltage Adapter when charging. Or it will damage the scooter.

   


Q

How many cicles charges is battery life?

By Anton Brusev Feb-27/2018 21:33:23

A

Hello Anton,


 5.2Ah Li-ion battery ( included in product ), max 25km mileage, no need to worry about powerless situation on the way to destination . 

Let me know if you need any further assistance. 


Q

Does the item have a european approval?

By Jochen Dec-21/2017 12:23:20

A

Hello Jochen,
Thanks for your inquiry.

Sorry, the item does not have a european approval.

Q

If i buy this will you send me a EU plug charger??

By Antonio Vasconcelos Nov-26/2017 11:10:45

A

Hello Antonio,


We will send an adapter with all our products according to the order's country of delivery.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

If i select G-W-4 it will be shipped from Poland?

By Gustavo Apr-06/2018 14:35:09

A

Hello Gustavo,

Thanks for your inquiry.

Yes, the item will be shipped from Poland if you select G-W-4 warehouse.

Q

If I select G-W-4 as Warehouse option to ship it to Spain... Do it have taxes, import fees, and customs duties?

By Jorge Mar-26/2018 16:38:23

A

Hello Jorge,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

When will the dispatch to Cyprus be available?

By Timofey Mar-22/2018 14:47:27

A

Hello Timofey,

There is one shipping method Expedited shipping for this item to Cyprus.

The item is in stock now,please feel free to order it. 

Best Regards


Q

Can't send to Philippines? Please....T_T

By Elisabert Mar-05/2018 08:27:14

A

Hello Elisabert,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Can ship to mexico?

By Ramón Enriquez Jan-23/2018 03:23:34

A

Hello Ramón, 
Thanks for your inquiry.

Yes, the item can be shipped to Mexico.


Q

Can ship to mexico?

By Ramón Enriquez Jan-23/2018 03:21:44

A

Hello Ramón,
Thanks for your inquiry.

Yes, the item can be shipped to Mexico.

Q

Are you shipping this from inside the European Union, or from somewhere else? I am asking because of the customs fees.

By boyan Dec-19/2017 13:28:42

A

Hello boyan,
Please note that we can only ship the item from China.

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


Q

When will the dispatch to Russia be available?

By Dmitriy Oct-25/2017 10:51:28

A

Hello Dmitriy,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I really don't understand why you don't ship any electric bike or scooter to switzerland.. .can you explain the Problem exactly (not just tell me a random answer)?

By Kaiser Oct-23/2017 20:28:53

A

Hello Kaiser,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

can this ship to Netherland

By yusuf Oct-22/2017 20:13:30

A

Hello yusuf,


Yes.We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!