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Customer Questions

  • All(16)
  • Product Information(5)
  • Stock Status
  • Payment
  • About Shipping(11)
  • Others
Q

Does it comes with an european charger or I will need an adapter?

By Juan Santos Apr-13/2018 16:57:51

A
Hello Juan,We will send an adapter with all our products according to the order's country of delivery.
Q

How can I charge it in the UK, I note it should be charged at 220v

By Christian Apr-13/2018 07:06:31

A
Hello Christian, Note: this scooter is suitable for the area with 220V Standard Voltage, if your local voltage is lower or higher than 220V, you must use the Voltage Adapter when charging. Or it will damage the scooter.    
Q

If i select G-W-4 it will be shipped from Poland?

By Gustavo Apr-06/2018 14:35:09

A
Hello Gustavo,Thanks for your inquiry.Yes, the item will be shipped from Poland if you select G-W-4 warehouse.
Q

If I select G-W-4 as Warehouse option to ship it to Spain... Do it have taxes, import fees, and customs duties?

By Jorge Mar-26/2018 16:38:23

A
Hello Jorge,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

When will the dispatch to Cyprus be available?

By Timofey Mar-22/2018 14:47:27

A
Hello Timofey,There is one shipping method Expedited shipping for this item to Cyprus.The item is in stock now,please feel free to order it. Best Regards
Q

Can't send to Philippines? Please....T_T

By Elisabert Mar-05/2018 08:27:14

A
Hello Elisabert,I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

How many cicles charges is battery life?

By Anton Brusev Feb-27/2018 21:33:23

A
Hello Anton, 5.2Ah Li-ion battery ( included in product ), max 25km mileage, no need to worry about powerless situation on the way to destination . Let me know if you need any further assistance. 
Q

Can ship to mexico?

By Ramón Enriquez Jan-23/2018 03:23:34

A
Hello Ramón, Thanks for your inquiry.Yes, the item can be shipped to Mexico.
Q

Can ship to mexico?

By Ramón Enriquez Jan-23/2018 03:21:44

A
Hello Ramón, Thanks for your inquiry.Yes, the item can be shipped to Mexico.
Q

Does the item have a european approval?

By Jochen Dec-21/2017 12:23:20

A
Hello Jochen, Thanks for your inquiry.Sorry, the item does not have a european approval.