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Customer Q&A

  • All(54)
  • Product Information(20)
  • Stock Status(13)
  • Payment(1)
  • About Shipping(15)
  • Others(4)
Q

ainda tem disponível?

By Laura Feb-28/2019 11:35:09

A

Hello Laura,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

When will the product be back in stock.

By Sharon Jan-14/2019 18:22:49

A

Hello Sharon,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

is there any warranty on this laptop?

By Jeff Nirsmloo Jan-07/2019 14:32:20

A

Hello Jeff,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is it possible to send this product with eu charger plug?

By Tan Taştan Dec-10/2018 07:42:48

A

Hello Tan, 
Sorry,it is CN plug.

Q

When will the 16GB be available again?

By Ellias Dec-08/2018 16:22:06

A

Hello Ellias,


Please note that this product will be available soon.

You are welcome to buy on our website.


Q

I wanted to ask, what are the policies about exchanging if the product is defective. Thank you have a good day

By Elyz Dec-06/2018 03:26:55

A

Hello Elyz
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this the 2018 or 2017 version? the description says it is 2017 one while price says its from 2018. Thanks

By Artsy Nov-28/2018 22:37:55

A

Hello Artsy, 
Thanks for your inquiry.

It is 2017 version.

Q

How long will it take to ship to New York?

By Siam Ahmed Nov-25/2018 18:28:18

A

Hello Siam,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, is there any EU Plug or comes with EU Plug Adapter.

By Vlkn Nov-23/2018 11:00:29

A

Hello  Vlkn,


It comes with  CN  plug.

We will send an correct adapter.


Q

This laptop comes with Chinese Windows installed. Is it possible to change the language to English or Dutch? (I can't read Chinese to setup...)

By Jules Nov-23/2018 07:34:45

A

Hello Jules, 
Sorry,the language can not be changed.

Q

ainda tem disponível?

By Laura Feb-28/2019 11:35:09

A

Hello Laura,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

is there any warranty on this laptop?

By Jeff Nirsmloo Jan-07/2019 14:32:20

A

Hello Jeff,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is it possible to send this product with eu charger plug?

By Tan Taştan Dec-10/2018 07:42:48

A

Hello Tan, 
Sorry,it is CN plug.

Q

I wanted to ask, what are the policies about exchanging if the product is defective. Thank you have a good day

By Elyz Dec-06/2018 03:26:55

A

Hello Elyz
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this the 2018 or 2017 version? the description says it is 2017 one while price says its from 2018. Thanks

By Artsy Nov-28/2018 22:37:55

A

Hello Artsy, 
Thanks for your inquiry.

It is 2017 version.

Q

Hello, is there any EU Plug or comes with EU Plug Adapter.

By Vlkn Nov-23/2018 11:00:29

A

Hello  Vlkn,


It comes with  CN  plug.

We will send an correct adapter.


Q

This laptop comes with Chinese Windows installed. Is it possible to change the language to English or Dutch? (I can't read Chinese to setup...)

By Jules Nov-23/2018 07:34:45

A

Hello Jules, 
Sorry,the language can not be changed.

Q

In what language is the keyboard layout? Us?

By Ruo Nov-21/2018 05:07:57

A


Hello Ruo,

   


All of those are English.

Q

can you deliver it to indonesia? if so, is it require additional payment?

By prio suwanto Nov-17/2018 12:37:28

A

Hello prio,

Yes,we can ship to indonesia.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

I,m interested in the product but I would like to add an ssd memory... Will it keep the garanty if I open the laptop to install it?

By Javier Rubio Nov-16/2018 10:34:42

A

Hello Javier,

Please note that it can support 256GB SSD Storage Capacity.


Let me know if you need any further assistance. 


Q

When will the 16GB be available again?

By Ellias Dec-08/2018 16:22:06

A

Hello Ellias,


Please note that this product will be available soon.

You are welcome to buy on our website.


Q

When will the 16GB be available again?

By Tobias Jun-09/2018 22:27:44

A

Hello Tobias,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

I would like to know when this computer with the i5 8250U will be available for shipping to Germany from a European warehouse.

By Raul Jun-09/2018 17:35:52

A

Hello Raul,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When will it be in stock again?

By Tobias Jun-05/2018 17:05:23

A

Hello Tobias,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello! I asked about I7 / 16gb from the Chinese stock, you said that I can order it. but I can not do it, I see that the inscription is discontinued. When can I order it? I can not order from another stock they do not have delivery in Russia

By Magras May-11/2018 21:48:25

A

Hello Magras,
We have stock in HK and China warehouses, please feel free to order it.
Best Regards

Q

Hi, i want to know if it is still available i7/8 gb HK warehouse flash sale. Thanks

By Gianca Apr-21/2018 06:10:28

A

Hello Gianca,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


The item is 1198.75 USD.

Prices may fluctuate due to page caches, updates or sales ending; the most up-to-date price takes priority.


Q

Any ideia about when it'll be available on EU warehouse?

By Carrasco Apr-08/2018 02:06:31

A

Hello Carrasco,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.

Q

Are you able to deliver it in India?

By Mark Apr-06/2018 10:47:02

A

Hello Mark,

I have checked that it can send to India .

The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Dear GearBest, When will there be stock of the i7 16gb available in the EU? Best Regards

By Jan Apr-03/2018 12:09:04

A

Hello Jan, 
It is only available in China and HK warehouse.

We don't have the stock of the i7 16gb available in the EU.

Let me know if you need any help.

Q

Hello When I click i7 16gb ram 256gb storage there is no option for EU warehouse? How can I order from EU warehouse? Thank you for assistance.

By Sol Apr-03/2018 03:31:38

A

Hello Sol,
Sorry, the item is not in EU warehouse now, you could choose China warehouse which is nearer in your country.

Q

Will the payment work by sending it through PayPal?

By Anna May-21/2018 00:48:55

A

Hello Anna,

Yes ,it is .

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

How long will it take to ship to New York?

By Siam Ahmed Nov-25/2018 18:28:18

A

Hello Siam,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello! I want to order a version with i7. Do you deliver to the Russian Federation now?

By Vladimir Nov-15/2018 15:41:10

A

Hello Vladimir,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, Can this product be shipped to Kosovo? City of Pristina?

By Agon Lohaj Nov-08/2018 08:38:01

A

Hello Agon,
We can ship to Kosovo.

Q

How much duty do I need to pay for this product to be shipped to New Delhi, India?

By Nicholas Sep-05/2018 13:33:47

A

Hello Nicholas, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Is it possible that you ship it as a gift? Taxes are high where i'm from and i'd have to pay additional 25% on total price....

By Semir Aug-22/2018 16:16:29

A

Hello Semir,

No, sorry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello, I'd like to know how long would it take for the product to ship to Spain if I ordered right now. Using priority line.

By Daniel Jul-23/2018 07:47:07

A

Hello Daniel,
Please feel free to order it.

Priority Line    10-18 business days    FREE SHIPPING    

Expedited Shipping    7-10 business days    $10.05    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

Dear... i just want to know how about the my local custom ? if we must to pay more for tax, or smt ? THanks

By Louis May-29/2018 05:27:34

A

Hello Louis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How can I don't pay import tax in Ukraine?

By Pasha May-05/2018 13:30:34

A

Hello Pasha,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

If I'll choose to ship the product directly from G-W-4 warehouse to Poland, which is also (correct me if I'm wrong) in Poland will it have additional 23% VAT tax added on top of the price? That would cost around extra 250$, quite a deal breaker. Also, will there be an European charger/adapter inside the box? Thanks in advance.

By K Apr-17/2018 14:25:08

A

Hello K,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

We will send an adapter with all our products according to the order's country of delivery.


Q

Does priority line means that it will be sent to a Warehouse in Europe and then sent to my house from there? Or how does this work?

By Jesus Apr-17/2018 13:23:57

A

Hello Jesus,

The item is only in stock in China warehouse.

We are sincerely sorry that it will be shipped from China warehouse directly.

Q

When will the product be back in stock.

By Sharon Jan-14/2019 18:22:49

A

Hello Sharon,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

Hello, where do you have warehauses, and from where do ship items?

By Joze Pezdirc Jul-10/2018 10:46:07

A

Hi, customer

Gearbest offers products internationally from warehouses all over the world.

Products and services are based on your location and the warehouses you selected during the checkout.

You can check the tracking information for more details. 


Q

Hello, may i ask what's the difference between warehouse i choose? And why product price is changing so much while i am switching warehouses?

By Max Apr-08/2018 07:11:42

A

Hello Max,
They are in different countries, so that the item price, freight and shipping time are different.

Q

How is the warranty handled if something wrong with the laptop?

By Zoltan Benyo Mar-23/2018 12:19:26

A

Hello Zoltan
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html