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Customer Questions

  • All(125)
  • Product Information(43)
  • Stock Status(37)
  • Payment(1)
  • About Shipping(37)
  • Others(6)
Q

ainda tem disponível?

By Laura Feb-28/2019 11:35:09

A
Hello Laura,We are very happy to tell you that this product is in stock.You are welcome to buy on our website.
Q

When will the product be back in stock.

By Sharon Jan-14/2019 18:22:49

A
Hello Sharon,We are very happy to tell you that this product is in stock.You are welcome to buy on our website.
Q

is there any warranty on this laptop?

By Jeff Nirsmloo Jan-07/2019 14:32:20

A
Hello Jeff,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Is it possible to send this product with eu charger plug?

By Tan Taştan Dec-10/2018 07:42:48

A
Hello Tan, Sorry,it is CN plug.
Q

When will the 16GB be available again?

By Ellias Dec-08/2018 16:22:06

A
Hello Ellias,Please note that this product will be available soon.You are welcome to buy on our website.
Q

I wanted to ask, what are the policies about exchanging if the product is defective. Thank you have a good day

By Elyz Dec-06/2018 03:26:55

A
Hello ElyzPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Is this the 2018 or 2017 version? the description says it is 2017 one while price says its from 2018. Thanks

By Artsy Nov-28/2018 22:37:55

A
Hello Artsy, Thanks for your inquiry.It is 2017 version.
Q

How long will it take to ship to New York?

By Siam Ahmed Nov-25/2018 18:28:18

A
Hello Siam,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hello, is there any EU Plug or comes with EU Plug Adapter.

By Vlkn Nov-23/2018 11:00:29

A
Hello  Vlkn,It comes with  CN  plug.We will send an correct adapter.
Q

This laptop comes with Chinese Windows installed. Is it possible to change the language to English or Dutch? (I can't read Chinese to setup...)

By Jules Nov-23/2018 07:34:45

A
Hello Jules, Sorry,the language can not be changed.