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Customer Questions

  • All(51)
  • Product Information(34)
  • Stock Status(3)
  • Payment
  • About Shipping(13)
  • Others(1)
Q

Hi. where is warehouse cn-006? Is in europe?

By jola m Aug-01/2018 07:44:00

A
Hello Jola, Thank you for your inquiry.CN-006 is a code for the shipping location, if you choose this code when you place your order it will be shipped from Spain.
Q

Do this phone support 100% english? What version is that?

By Bartosz Klawikowski Apr-14/2018 13:58:14

A
Hello Bartosz, Thanks for your inquiry.Yes it can support English. Brand: Xiaomi Type: 4G Phablet OS: MIUI 8 
Q

If i choose G-W-4 warehouse is there any additional tax to ship to United Kingdom?

By Aj Feb-04/2018 03:58:26

A
Hello Aj,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html  Most of the parcels shipped from the European warehouse have no tariffs.
Q

This Xiaomi have portuguese language

By Pedro Nov-13/2017 20:51:41

A
Hello Pedro,Sorry it just can support English, Chinese . Let me know if you need any further assistance. 
Q

Is this phablet complete English or do you have to change the rom or something?

By Nick Oct-31/2017 10:59:18

A
Hello Nick, All English.Language: English, Chinese 
Q

If I order this product now, when will it be shipped?

By Nick Oct-30/2017 22:57:26

A
Hello Nick, We except ship between Nov 3 - Nov 5.
Q

If not Google PlayStore how do you download apps?

By Nick Oct-27/2017 00:31:10

A
Hello Nick, You can use Mi appstore.
Q

what is the process to make valid the warranty if the phone stop working, does it comes with 1 year warranty

By Jonatan Oct-25/2017 19:27:53

A
Hello JonatanPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

if you ship the item to italy i have to pay customs duty? is there a shipping without duty? thanks

By stefano Oct-20/2017 13:15:57

A
Hello stefano,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

This item is in stock? When is the dispatch?

By Olesya Chernysheva Oct-20/2017 10:38:00

A
Hello Olesya, This item in stock now, we except ship this item between Oct 23 - Oct 25.