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Customer Questions & Answers

  • All(51)
  • Product Information(34)
  • Stock Status(3)
  • Payment
  • About Shipping(13)
  • Others(1)
Q

Hi. where is warehouse cn-006? Is in europe?

By jola m Aug-01/2018 07:44:00

A

Hello Jola, 

Thank you for your inquiry.

CN-006 is a code for the shipping location, if you choose this code when you place your order it will be shipped from Spain.

Q

Do this phone support 100% english? What version is that?

By Bartosz Klawikowski Apr-14/2018 13:58:14

A

Hello Bartosz, 
Thanks for your inquiry.

Yes it can support English. 

Brand: Xiaomi 
Type: 4G Phablet 
OS: MIUI 8 

Q

If i choose G-W-4 warehouse is there any additional tax to ship to United Kingdom?

By Aj Feb-04/2018 03:58:26

A

Hello Aj,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Most of the parcels shipped from the European warehouse have no tariffs.

Q

This Xiaomi have portuguese language

By Pedro Nov-13/2017 20:51:41

A

Hello Pedro,


Sorry it just can support English, Chinese . 


Let me know if you need any further assistance. 


Q

Is this phablet complete English or do you have to change the rom or something?

By Nick Oct-31/2017 10:59:18

A

Hello Nick,
All English.

Language: English, Chinese 

Q

If I order this product now, when will it be shipped?

By Nick Oct-30/2017 22:57:26

A

Hello Nick,
We except ship between Nov 3 - Nov 5.

Q

If not Google PlayStore how do you download apps?

By Nick Oct-27/2017 00:31:10

A

Hello Nick,
You can use Mi appstore.

Q

what is the process to make valid the warranty if the phone stop working, does it comes with 1 year warranty

By Jonatan Oct-25/2017 19:27:53

A

Hello Jonatan


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Q

if you ship the item to italy i have to pay customs duty? is there a shipping without duty? thanks

By stefano Oct-20/2017 13:15:57

A

Hello stefano,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

This item is in stock? When is the dispatch?

By Olesya Chernysheva Oct-20/2017 10:38:00

A

Hello Olesya,
This item in stock now, we except ship this item between Oct 23 - Oct 25.

Q

Do this phone support 100% english? What version is that?

By Bartosz Klawikowski Apr-14/2018 13:58:14

A

Hello Bartosz, 
Thanks for your inquiry.

Yes it can support English. 

Brand: Xiaomi 
Type: 4G Phablet 
OS: MIUI 8 

Q

This Xiaomi have portuguese language

By Pedro Nov-13/2017 20:51:41

A

Hello Pedro,


Sorry it just can support English, Chinese . 


Let me know if you need any further assistance. 


Q

Is this phablet complete English or do you have to change the rom or something?

By Nick Oct-31/2017 10:59:18

A

Hello Nick,
All English.

Language: English, Chinese 

Q

If not Google PlayStore how do you download apps?

By Nick Oct-27/2017 00:31:10

A

Hello Nick,
You can use Mi appstore.

Q

Does it come with Google Play store?

By Ernesto Oct-17/2017 22:01:18

A

Hello Ernesto,
We are sorry not.

Q

will work in portuguese language

By Alves Oct-15/2017 11:04:08

A

Hello Alves,


Language: English, Chinese 

Q

According Offical news Mix 2 comes with Miui 9, you say Miui 8 in specs. What is the right information ?

By Alex Oct-11/2017 06:00:23

A

Hello Alex,
System: MIUI 8.

Q

Does it support wireless charger natively ?

By Gabriel Oct-09/2017 23:52:33

A

Hello Gabriel,
We are sorry it doesn't support.

Q

Does the Mi Mix 2 have an IP68 certification?

By S. Stephan Oct-05/2017 19:17:09

A

Hello S.,
We are sorry not waterproof.

Q

Same thing again, I have several Xiaomis that doesn't work in 4G in mx they work in 3G, is this device working in 4g in mexico?

By Cuauhtemoc Oct-01/2017 04:26:50

A

Hello Cuauhtemoc,
For the item, please check the frequency issue in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
GSM 850/900/1800/1900MHz
CDMA BC0/BC1/BC6/BC10
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
TD-SCDMA B34/B39 
CDMA EVDO BC0/BC1/BC6/BC10
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41    


You can check if there is the 4G frequency in your country.

Q

Is it on stock now?

By bah Oct-12/2017 09:27:14

A

Hello bah,
Yes, this item in stock now.

Q

Hello, is the Xiaomi Mi Mix 2 already out ? I bought it on Sunday but is it a pre-order ? Thank you

By Gaetan Oct-03/2017 16:35:15

A

Hello Gaetan,
We are sorry this item not in stock now, we except in stock between Oct 11 - Oct 13.

Q

When will the Mi Mix2 be in stock...would like to get it as sooo as possible.

By J.B Sep-12/2017 16:41:04

A

Hello J.B,
We are sorry manufacturer haven't offered us this item yet, so we can't know it.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi. where is warehouse cn-006? Is in europe?

By jola m Aug-01/2018 07:44:00

A

Hello Jola, 

Thank you for your inquiry.

CN-006 is a code for the shipping location, if you choose this code when you place your order it will be shipped from Spain.

Q

If i choose G-W-4 warehouse is there any additional tax to ship to United Kingdom?

By Aj Feb-04/2018 03:58:26

A

Hello Aj,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Most of the parcels shipped from the European warehouse have no tariffs.

Q

If I order this product now, when will it be shipped?

By Nick Oct-30/2017 22:57:26

A

Hello Nick,
We except ship between Nov 3 - Nov 5.

Q

if you ship the item to italy i have to pay customs duty? is there a shipping without duty? thanks

By stefano Oct-20/2017 13:15:57

A

Hello stefano,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

This item is in stock? When is the dispatch?

By Olesya Chernysheva Oct-20/2017 10:38:00

A

Hello Olesya,
This item in stock now, we except ship this item between Oct 23 - Oct 25.

Q

Hi, I was wondering when it will be shipped, and if it will work in Denmark and the UK?

By Henrik Oct-02/2017 14:33:42

A

Hello Henrik,
We except ship this item between Oct 14 - Oct 16.

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
CDMA BC0/BC1/BC6/BC10
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
TD-SCDMA B34/B39 
CDMA EVDO BC0/BC1/BC6/BC10
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

Q

I wanted to ask you if I choose expediting shipping because the courier sent it and what value they declare in the office since for reasons of customs in my country no articles are allowed as gift or low value, I also price 569 dollars is much, thank you

By hilda Sep-27/2017 19:55:04

A

Hello hilda, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, is possible to use EU express on this product?

By Ladislav Miškovič Sep-23/2017 14:02:16

A

Hello Ladislav,
We can ship this item to your country via 

Unregistered Air Mail    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    10 - 25 business days    $11.08    

Expedited Shipping    3 - 7 business days    $11.46    


Q

Hi, can this be shipped to Ireland? Thanks

By Nurs Sep-21/2017 12:02:42

A

Hello Nurs,
Yes, we can ship to your country via

Unregistered Air Mail    10 - 25 business days    FREE SHIPPING    

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    7 - 15 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $8.27    


Q

Hi, can this be shipped to Singapore? If yes, how long does the shipment take? THanks

By Chad Sep-20/2017 14:57:39

A

Hello Chad,


We can ship to your country.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

what is the process to make valid the warranty if the phone stop working, does it comes with 1 year warranty

By Jonatan Oct-25/2017 19:27:53

A

Hello Jonatan


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html