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Customer Questions & Answers

  • All(22)
  • Product Information(18)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(2)
Q

1) Is Google Play Store installed? 2) Does it support OTA updates?

By Cyril Jul-11/2018 15:03:51

A

Hello Cyril, 
This item has google play store .But it does not support OTA .

Q

Is this not "GLOBAL ROM" , "GLOBAL VERSION"?

By yama Jun-28/2018 21:05:53

A

Hello Yama, 
It is Chinese and English version.

Let me know if you need any help.

Q

Is this the International Version Phone?

By HUmberto Apr-13/2018 18:07:28

A

Hello HUmberto,
Language: English, Chinese 

Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

Does it come with Portuguese (Portugal) Language??

By Paulo Apr-03/2018 17:26:31

A

Hello Paulo,

We are sincerely sorry that there is not Portuguese (Portugal) Language for the item.Hope you may understand us.

Q

Does this come with product warranty? If it does how long is the warranty for?

By Kailash Feb-21/2018 01:14:27

A

Hello Kailash
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Will this work on the Sprint network?

By Ron Jan-13/2018 00:02:37

A

Hello Ron,

It can work with below

Network: 
GSM 850/900/1800/1900MHz
CDMA BC0/BC1/BC6/BC10
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
TD-SCDMA B34/B39 
CDMA EVDO BC0/BC1/BC6/BC10
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41. 


Let me know if you need any further assistance. 


Q

Hello! 1.This phone will full work in Russia? 2.May I install global ROM on this phone?

By Roman Sharipov Nov-12/2017 10:47:52

A

Hello Roman,

Network: 
GSM 850/900/1800/1900MHz
CDMA BC0/BC1/BC6/BC10
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
TD-SCDMA B34/B39 
CDMA EVDO BC0/BC1/BC6/BC10
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41. 

It can not be installed the global ROM on this phone.

Let me know if you need any further assistance. 


Q

What about other languages?...Xiaomi offered a global ROM...

By Tom Oct-13/2017 06:32:09

A

Hello Tom,

This item is Chinese version not global ROM.

Language: English, Chinese. 


Let me know if you need any further assistance. 


Q

this cell phone is the version that has glabal bands or is another????

By Alonzo Oct-11/2017 01:46:37

A

Hello Alonzo,
Thank you for your inquiry.

It is the English version.

Let me know if you need any help.

Q

https://www.gearbest.com/cell-phones/pp_799071.html Is this global ROM + english? Is the power adapter EU one?

By RUTKLUK Oct-09/2017 21:40:05

A

Hello RUTKLUK,
It's international ROM, it support English.

We will offer you an EU adapter so you can use this item.

Q

1) Is Google Play Store installed? 2) Does it support OTA updates?

By Cyril Jul-11/2018 15:03:51

A

Hello Cyril, 
This item has google play store .But it does not support OTA .

Q

Is this not "GLOBAL ROM" , "GLOBAL VERSION"?

By yama Jun-28/2018 21:05:53

A

Hello Yama, 
It is Chinese and English version.

Let me know if you need any help.

Q

Is this the International Version Phone?

By HUmberto Apr-13/2018 18:07:28

A

Hello HUmberto,
Language: English, Chinese 

Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

Does it come with Portuguese (Portugal) Language??

By Paulo Apr-03/2018 17:26:31

A

Hello Paulo,

We are sincerely sorry that there is not Portuguese (Portugal) Language for the item.Hope you may understand us.

Q

Does this come with product warranty? If it does how long is the warranty for?

By Kailash Feb-21/2018 01:14:27

A

Hello Kailash
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Will this work on the Sprint network?

By Ron Jan-13/2018 00:02:37

A

Hello Ron,

It can work with below

Network: 
GSM 850/900/1800/1900MHz
CDMA BC0/BC1/BC6/BC10
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
TD-SCDMA B34/B39 
CDMA EVDO BC0/BC1/BC6/BC10
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41. 


Let me know if you need any further assistance. 


Q

Hello! 1.This phone will full work in Russia? 2.May I install global ROM on this phone?

By Roman Sharipov Nov-12/2017 10:47:52

A

Hello Roman,

Network: 
GSM 850/900/1800/1900MHz
CDMA BC0/BC1/BC6/BC10
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
TD-SCDMA B34/B39 
CDMA EVDO BC0/BC1/BC6/BC10
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41. 

It can not be installed the global ROM on this phone.

Let me know if you need any further assistance. 


Q

What about other languages?...Xiaomi offered a global ROM...

By Tom Oct-13/2017 06:32:09

A

Hello Tom,

This item is Chinese version not global ROM.

Language: English, Chinese. 


Let me know if you need any further assistance. 


Q

this cell phone is the version that has glabal bands or is another????

By Alonzo Oct-11/2017 01:46:37

A

Hello Alonzo,
Thank you for your inquiry.

It is the English version.

Let me know if you need any help.

Q

https://www.gearbest.com/cell-phones/pp_799071.html Is this global ROM + english? Is the power adapter EU one?

By RUTKLUK Oct-09/2017 21:40:05

A

Hello RUTKLUK,
It's international ROM, it support English.

We will offer you an EU adapter so you can use this item.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi. Does the priority line have custom charges for Greece? Which shipping company is Priorit Line? Thank you

By Kostas Pal Oct-09/2017 10:05:42

A

Hello Kostas,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

The shipping company depends on the shipping method you choose.

Q

How much is the importfee through customs for Holland? Thanks

By Han Oct-03/2017 19:34:43

A

Hello Han,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

has actually google play factory installed and if shipping is through DHL to ship to Argentina, I would also like to know what value they declare on the invoice to calculate customs fees, thank you very much

By hilda Oct-06/2017 10:49:03

A

Hello hilda,

Google Play Store: Yes

If you choose DHL, the estimated time is 3-7 business days.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

When will you sell the full ceramic version with 8gb RAM?

By Peter Gugi Sep-27/2017 19:55:27

A

Hello Peter,
We are sorry manufacturer haven't offered us, so we can't know it.