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Customer Q&A

  • All(19)
  • Product Information(9)
  • Stock Status(1)
  • Payment
  • About Shipping(9)
  • Others
Q

what ist the output V and A of the product? can I SAFELY charge my Xiaomi laptop + Xiaomi redmi note 5 telephone & mi band 3? since the laptop needs a 20 V input

By Sean Oct-07/2018 18:08:39

A

Hello Sean,

I apologize for my late response.

Output: 5.1V 2.4A / 9V 2A / 12V 1.5A    

It can't charge with Xiaomi laptop.Thank you.






Q

Is this product is original xiaomi? How could i check originality?

By char Jul-07/2018 08:28:46

A

Hello Char,

Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Why no shipping to Moldova?

By name Jul-06/2018 14:15:39

A

Hello Customer,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hey, this cable livred with power bank is 3A fast charge

By Hamza May-26/2018 12:08:34

A

Hello Hamza, 

Thank you for your inquiry.

Yes, Bi-directional QC 3.0 quick charge, saves more time.


Q

The cable livred with the power bank is good quality, can charge power bank fast or i need buy another cable to charge this power bank fast Ps: i have a power adapter QC 3.0 . Can i charge this power bank with this power adapter.

By AMARA May-15/2018 13:58:35

A

Hello AMARA,

Yes, you can charge this power bank with this power adapter.

Q

Is there CE certification?

By Maximos May-09/2018 18:28:36

A

Hello Maximos, 
No ,I am sincerely sorry that it does not have .

Q

The cable used for quick charge?

By Hamza May-06/2018 21:26:17

A

Hello Hamza, 
Yes ,this item is built-in bi-directional QC 3.0 quick charge smart chip .

Q

Can i charge powerbank and my phone from powerbank at the same time?

By Anton Apr-08/2018 20:46:06

A

Hello Anton, 
Yes ,it can be ,but we do not suggest this operation ,it will damage your phone battery .

Q

Hi, Why can't you send to Chile? Maybe you can declare it as a different product type instead of a battery.

By Argueta Apr-06/2018 18:48:37

A

Hello Argueta,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello seller: Why can not they send to Lima- Peru? Recently they did it.

By Jesus Patricio Apr-05/2018 17:15:49

A

Hello Jesus,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Otherwise we are sorry that we can not ship it to your country because of the strict customs policy.


Q

what ist the output V and A of the product? can I SAFELY charge my Xiaomi laptop + Xiaomi redmi note 5 telephone & mi band 3? since the laptop needs a 20 V input

By Sean Oct-07/2018 18:08:39

A

Hello Sean,

I apologize for my late response.

Output: 5.1V 2.4A / 9V 2A / 12V 1.5A    

It can't charge with Xiaomi laptop.Thank you.






Q

Is this product is original xiaomi? How could i check originality?

By char Jul-07/2018 08:28:46

A

Hello Char,

Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Hey, this cable livred with power bank is 3A fast charge

By Hamza May-26/2018 12:08:34

A

Hello Hamza, 

Thank you for your inquiry.

Yes, Bi-directional QC 3.0 quick charge, saves more time.


Q

The cable livred with the power bank is good quality, can charge power bank fast or i need buy another cable to charge this power bank fast Ps: i have a power adapter QC 3.0 . Can i charge this power bank with this power adapter.

By AMARA May-15/2018 13:58:35

A

Hello AMARA,

Yes, you can charge this power bank with this power adapter.

Q

Is there CE certification?

By Maximos May-09/2018 18:28:36

A

Hello Maximos, 
No ,I am sincerely sorry that it does not have .

Q

The cable used for quick charge?

By Hamza May-06/2018 21:26:17

A

Hello Hamza, 
Yes ,this item is built-in bi-directional QC 3.0 quick charge smart chip .

Q

Can i charge powerbank and my phone from powerbank at the same time?

By Anton Apr-08/2018 20:46:06

A

Hello Anton, 
Yes ,it can be ,but we do not suggest this operation ,it will damage your phone battery .

Q

Can I charge Xiaomi mi air 12 with this powerbank?

By Maci Apr-02/2018 19:01:46

A

Hello Maci, 
No ,I am sincerely sorry that it can not .

Q

Hello! May we know in what material the power bank is in? Thank you :)

By Sogeki Oct-30/2017 18:40:58

A

Hello Sogeki,
The material of the item is ABS.

Q

hello, can you please tell me wich warehouse this item comes from? Thank you. LB

By Luís Botelho Oct-26/2017 17:38:12

A

Hello Luís,
CN warehouse.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Why no shipping to Moldova?

By name Jul-06/2018 14:15:39

A

Hello Customer,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hi, Why can't you send to Chile? Maybe you can declare it as a different product type instead of a battery.

By Argueta Apr-06/2018 18:48:37

A

Hello Argueta,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello seller: Why can not they send to Lima- Peru? Recently they did it.

By Jesus Patricio Apr-05/2018 17:15:49

A

Hello Jesus,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Otherwise we are sorry that we can not ship it to your country because of the strict customs policy.


Q

Hello the shipping method Express EU to Portugal is like Spain Express without custom fees?

By Jorge Mar-25/2018 14:01:02

A

Hello Jorge,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hello Seller, Why this product can't ship to Brazil ?

By Joan Mar-01/2018 02:40:23

A

Hello Joan,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

How long does it take to deliver to Korea? I want to get until February 5th

By Jihyoun Choi Jan-27/2018 15:25:32

A

Hello Jihyoun,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi! Do you not shipping to Brazil? I do not done the payment.

By Jose Dec-31/2017 10:17:43

A

Hello Jose,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, i check shipping status to Lithuania and found that you not ship to this country. Why? Seems more Mi power bank models with this status. Thanks

By Valerijus Sep-28/2017 19:41:14

A

Hello Valerijus,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why do not you send them to Brazil?

By Junior Barreto Sep-27/2017 18:04:18

A

Hello Junior,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Be the FIRST to Ask a question. Want G Points? Just Write a Review!