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Customer Q&A

  • All(29)
  • Product Information(25)
  • Stock Status
  • Payment(1)
  • About Shipping
  • Others(3)
Q

is it supports Indian band ?

By soumadeep de May-04/2018 02:10:27

A

Hello Soumadeep, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/2100MHz 
4G: FDD-LTE B1/B3/B7/B8/B20 

Q

Are screen protector and case available for purchase along with this product?

By Daine Apr-04/2018 11:43:25

A

Hello Daine,

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1


Q

Hi what size screen is the hi vkworld s8

By Bob Mar-27/2018 10:52:40

A

Hello Bob,

Screen size: 5.99 inch . 


Let me know if you need any further assistance. 


Q

HI. THIS PRODUCT HAS THE FCC ID ?, BECAUSE I NEED IN MY COUNTRY TO HOMOLOGATE!! THANKS.

By DALTON Mar-16/2018 02:58:33

A

Hello DALTON,


We are sorry that it does not have FCC ID.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

what type of charging cable does it use plus is it compatible with the samsung gear fit 2 watch

By john Mar-12/2018 13:27:18

A

Hello John,

You may use the interface with TYPE C.You need check the samsung gear's interface.Thank you.

Q

Will this phone work in Poland? Does have polish language also ?

By Jułkowska Mar-06/2018 20:02:54

A

Hello Jułkowska,

Language: English, Spanish, Portuguese, Italian, German, French, Russian, Arabic, Malay, Thai, Greek, Ukrainian, Croatian, Czech, Simplified Chinese, Traditional Chinese etc. 

We are sorry that there is not Polish for the item.Unlocked for Worldwide use. 

Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


Please kindly check your local operator and check whether it is suitable for your country.

● Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/2100MHz 
4G: FDD-LTE B1/B3/B7/B8/B20 

Q

Good day I would like to ask whether or not in the package and earpiece?

By martin franko Feb-05/2018 20:16:21

A

Hello martin,
For the item, please check the package contents as follows:

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1    


Q

the price can be parceled in 10 times?

By Kenedy Feb-04/2018 02:10:17

A

Hello,link here for more information:

https://www.gearbest.com/about/payment-methods.html 

Installments

• Gearbest offers Brazilian Customers the option to split order payments into easy installments: 1x, 2x, 3x, 4x, 5x, 6x, 9x, 10x, or 12x.

• We accept: Visa, Mastercard, Amex, Elo, Hipercard & Diners Club (Amex and Elo available after JAN 27).
• Gearbest is not responsible for the collection/reimbursement of extra charges incurred, e.g. IOF Tax or Interest Payments.
• Additional fees may be levied by your CC company via our partner offering the payment options.


Q

Does this phone work on american networks in 4g?

By richy Jan-10/2018 00:25:17

A

Hello richy,

For the issue, please check the frequency in the link https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144 and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/2100MHz 
4G: FDD-LTE B1/B3/B7/B8/B20 


If your country can support the bands, you can use it in your country.


Q

Does the phone support wireless charging?

By Kevin Dec-19/2017 18:00:34

A

Hello Kevin,
Thanks for your inquiry.

Sorry, the item does not support wireless charging.

Q

is it supports Indian band ?

By soumadeep de May-04/2018 02:10:27

A

Hello Soumadeep, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/2100MHz 
4G: FDD-LTE B1/B3/B7/B8/B20 

Q

Are screen protector and case available for purchase along with this product?

By Daine Apr-04/2018 11:43:25

A

Hello Daine,

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1


Q

Hi what size screen is the hi vkworld s8

By Bob Mar-27/2018 10:52:40

A

Hello Bob,

Screen size: 5.99 inch . 


Let me know if you need any further assistance. 


Q

HI. THIS PRODUCT HAS THE FCC ID ?, BECAUSE I NEED IN MY COUNTRY TO HOMOLOGATE!! THANKS.

By DALTON Mar-16/2018 02:58:33

A

Hello DALTON,


We are sorry that it does not have FCC ID.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

what type of charging cable does it use plus is it compatible with the samsung gear fit 2 watch

By john Mar-12/2018 13:27:18

A

Hello John,

You may use the interface with TYPE C.You need check the samsung gear's interface.Thank you.

Q

Will this phone work in Poland? Does have polish language also ?

By Jułkowska Mar-06/2018 20:02:54

A

Hello Jułkowska,

Language: English, Spanish, Portuguese, Italian, German, French, Russian, Arabic, Malay, Thai, Greek, Ukrainian, Croatian, Czech, Simplified Chinese, Traditional Chinese etc. 

We are sorry that there is not Polish for the item.Unlocked for Worldwide use. 

Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


Please kindly check your local operator and check whether it is suitable for your country.

● Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/2100MHz 
4G: FDD-LTE B1/B3/B7/B8/B20 

Q

Good day I would like to ask whether or not in the package and earpiece?

By martin franko Feb-05/2018 20:16:21

A

Hello martin,
For the item, please check the package contents as follows:

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1    


Q

Does the phone support wireless charging?

By Kevin Dec-19/2017 18:00:34

A

Hello Kevin,
Thanks for your inquiry.

Sorry, the item does not support wireless charging.

Q

Hello the package is provided with cover protection and glass? Thanks

By Andrew Dec-14/2017 18:59:12

A

Hello Andrew, 
This item contains :

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1

Q

Does it support NFC function ?

By Theofilos Dec-11/2017 10:37:11

A

Hello Theofilos, 
It doesn't support NFC function.

Let me know if you need any help.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

the price can be parceled in 10 times?

By Kenedy Feb-04/2018 02:10:17

A

Hello,link here for more information:

https://www.gearbest.com/about/payment-methods.html 

Installments

• Gearbest offers Brazilian Customers the option to split order payments into easy installments: 1x, 2x, 3x, 4x, 5x, 6x, 9x, 10x, or 12x.

• We accept: Visa, Mastercard, Amex, Elo, Hipercard & Diners Club (Amex and Elo available after JAN 27).
• Gearbest is not responsible for the collection/reimbursement of extra charges incurred, e.g. IOF Tax or Interest Payments.
• Additional fees may be levied by your CC company via our partner offering the payment options.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Does this phone work on american networks in 4g?

By richy Jan-10/2018 00:25:17

A

Hello richy,

For the issue, please check the frequency in the link https://www.gearbest.com/blog/how-to/country-based-mobile-phone-network-frequency-bands-coverage-guide-1144 and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/2100MHz 
4G: FDD-LTE B1/B3/B7/B8/B20 


If your country can support the bands, you can use it in your country.


Q

does the Slovak language also have?

By Dusan Dec-11/2017 09:42:44

A

Hello Dusan, 
It doesn't have Slovak language.

Let me know if you need any help.

Q

Does this phoe has goole play store。?

By Jin Nov-05/2017 10:23:16

A

Hello Jin,


Yes,  it has a goole play store.

Let me know if you need any further assistance.