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Customer Q&A

  • All(63)
  • Product Information(60)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others
Q

Will you have this with an EU plug?

By David Silver Feb-05/2019 13:38:16

A

Hello David, 
It has EU plug.

Let me know if you need any help.

Q

How can I run any version of Netflix or Amazon Prime. not even their mobile versions (forget Android TV version) work?

By Rakesh Roshan Rana Feb-04/2019 15:58:48

A

Hello Rakesh,

Please download the mobile version to use.

Q

Does this box have DRM Level 1?

By joe moe Jan-08/2019 16:31:26

A

Hello Joe,

No, it does not have.

Q

what are the USB ports used for?

By Richard Perez Dec-22/2018 01:24:11

A

Hello Richard, 

Thank you for your inquiry.

It is USB2.0

Q

if I use a usb stick what format will work with the control box I have a Macool M8S PROL L Thanks Ken

By KEN Dec-08/2018 11:09:33

A

Hello KEN, 
Both FAT32 and NTFS can.

Q

how amazon prime video can be run on this tv box?

By devendra singh Dec-08/2018 08:26:06

A

Hello devendra, 
It does not support Amazon's main video.

Q

It has rj45 Port? Or do I need an adapter?

By tiago Nov-17/2018 00:02:33

A


Hello Tiago,


RJ45 Port Speed: 100M

Q

does this have android tv os or is it android tv with the mobile os on it

By LeRoy Sanders Nov-16/2018 00:48:39

A


Hello LeRoy,

   

Android 7.1 version, coupled with the rapid and stable configuration

Q

Hello, does the device supports 5ghz WiFi..?

By Kostas Nov-12/2018 19:52:24

A

Hello Kostas, 

Yes.

Q

Does it support a bluetooth mouse and keyboard?

By Clicker Nov-11/2018 22:25:34

A

Hello Clicker, 
Sorry, it doesn't support.

Let me know if you need any help.


Q

How can I run any version of Netflix or Amazon Prime. not even their mobile versions (forget Android TV version) work?

By Rakesh Roshan Rana Feb-04/2019 15:58:48

A

Hello Rakesh,

Please download the mobile version to use.

Q

Does this box have DRM Level 1?

By joe moe Jan-08/2019 16:31:26

A

Hello Joe,

No, it does not have.

Q

what are the USB ports used for?

By Richard Perez Dec-22/2018 01:24:11

A

Hello Richard, 

Thank you for your inquiry.

It is USB2.0

Q

if I use a usb stick what format will work with the control box I have a Macool M8S PROL L Thanks Ken

By KEN Dec-08/2018 11:09:33

A

Hello KEN, 
Both FAT32 and NTFS can.

Q

how amazon prime video can be run on this tv box?

By devendra singh Dec-08/2018 08:26:06

A

Hello devendra, 
It does not support Amazon's main video.

Q

It has rj45 Port? Or do I need an adapter?

By tiago Nov-17/2018 00:02:33

A


Hello Tiago,


RJ45 Port Speed: 100M

Q

does this have android tv os or is it android tv with the mobile os on it

By LeRoy Sanders Nov-16/2018 00:48:39

A


Hello LeRoy,

   

Android 7.1 version, coupled with the rapid and stable configuration

Q

Hello, does the device supports 5ghz WiFi..?

By Kostas Nov-12/2018 19:52:24

A

Hello Kostas, 

Yes.

Q

Does it support a bluetooth mouse and keyboard?

By Clicker Nov-11/2018 22:25:34

A

Hello Clicker, 
Sorry, it doesn't support.

Let me know if you need any help.


Q

Is this the Android TV OS version?

By gilva Nov-06/2018 20:09:43

A

Hello Gilva,


This is the Android TV OS version.

Q

Will you have this with an EU plug?

By David Silver Feb-05/2019 13:38:16

A

Hello David, 
It has EU plug.

Let me know if you need any help.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I want one of the items but I just am not a patient person. If I could afford to pay for a faster shipping method, how fast could I get it here in a USA city ?. And if that were possible, how can I figure out what the cost would be.

By Jesse Brown Apr-21/2018 22:14:39

A

Hello Jesse,

The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Do you ship to Canada? I am interested in the Mecool M8S Pro L android device and would like to purchase one. Regards Geo

By Geo Apr-15/2018 12:06:22

A

Hello Geo,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!