All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(23)
  • Product Information(11)
  • Stock Status(4)
  • Payment
  • About Shipping(8)
  • Others
Q

How long does this laptop last? Does it have a 10 000 Mah Battery?

By Hung Quang Feb-12/2019 10:44:57

A

Hello Hung, 
Battery Type: 7.6V / 5000mAh, Li-ion polymer battery 

Standby time: 7-8 hours 

Q

Hi! Is this available? Thank you! Gabor

By Gabor Jan-03/2019 13:26:18

A

Hello Gabor,
It is in stock.

Q

IS this available and can it be shipped to Toronto Canada before August 10th?

By Robert Aug-01/2018 19:49:55

A

Hello Robert,


We can ship it to Canada.

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shi



Q

Why this product isn't having methods to Brazil? Will you correct that? I'm interested in this product.

By Eduardo Assis Aug-01/2018 11:39:53

A

Hello Eduardo,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

how many days can this item reach my destination (Italy)

By nuhu May-21/2018 08:37:13

A

Hello Nuhu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do you have stock?

By Lucas Mar-28/2018 23:08:46

A

Hello Lucas,

The item is in stock now,please feel free to order it. 

Best Regards


Q

How long does it take to deliver to northern italy?

By Stefan Mar-23/2018 17:49:46

A

Hello Stefan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, is it possible somehow depart it from EU?

By Max Feb-09/2018 07:43:14

A

Hello Max,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Hello, Is this laptop Linux compatible so I can use Ubuntu 16.04 on it? Thank you, Regards, PQ

By peter qwerty Feb-06/2018 17:37:48

A

Hello peter,
We are sorry that the item is unable to support the functions.

Q

Hi, Does the notebook really has 5000 mAh battery capacity? I am asking this because the same item, sold in your website at an higher price, has 10000mAh battery. Thank you Alex

By Customer Feb-06/2018 10:47:45

A

Hello Customer,

Yes,it is right.

Battery Type: 7.6V / 5000mAh, Li-ion polymer battery.


Q

How long does this laptop last? Does it have a 10 000 Mah Battery?

By Hung Quang Feb-12/2019 10:44:57

A

Hello Hung, 
Battery Type: 7.6V / 5000mAh, Li-ion polymer battery 

Standby time: 7-8 hours 

Q

how many days can this item reach my destination (Italy)

By nuhu May-21/2018 08:37:13

A

Hello Nuhu,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, Is this laptop Linux compatible so I can use Ubuntu 16.04 on it? Thank you, Regards, PQ

By peter qwerty Feb-06/2018 17:37:48

A

Hello peter,
We are sorry that the item is unable to support the functions.

Q

Hi, Does the notebook really has 5000 mAh battery capacity? I am asking this because the same item, sold in your website at an higher price, has 10000mAh battery. Thank you Alex

By Customer Feb-06/2018 10:47:45

A

Hello Customer,

Yes,it is right.

Battery Type: 7.6V / 5000mAh, Li-ion polymer battery.


Q

is Original KingDian N480 - 240GB 240GB NGFF M.2 SSD - 240GB BLUE 191028702, suitable for this laptop or i need another ssd? and in greece does it it come with an eu charger or just an adaptor ? thanks

By ANDREAS Feb-02/2018 11:00:21

A

Hello ANDREAS,
The product 191028702 is original.
Compatible with Windows 10 / 7 / 8 / Vista / XP, Linux, Mac OS X

You could use it.

We will send an adaptor according to the order's country of delivery.



Q

HI! My name is Zaria and I want to buy this product. Does it come in English?

By Zaria Nov-15/2017 19:57:22

A

Hello Zaria,


Languages: Windows OS is built-in English, and other languanges need to be downloaded by WiFi.    

Let me know if you need any further assistance. 


Q

Hi! I'm buying this device. However, I have one question: I'm from Portugal, does the charger port comes with the EU specifications? Thank you!

By James Oct-24/2017 13:21:27

A

Dear James,


Thank you for your inquiry.

It comes with EU plug.


Q

Is it silver or a dark grey ? there is a USB C port ?

By marchese Oct-18/2017 13:49:05

A

Dear marchese,


Thank you for your inquiry.

It is dark grey and has 2 USB 3.0 Hosts.

Q

Does it have HDMI 2.0 output?

By Me Oct-18/2017 13:24:50

A

Dear Me,


Thank you for your inquiry.

It has HDMI output.

Q

How much SSD memory does it support. Can I add m.2 256 gb?

By Alex Sep-26/2017 22:57:19

A

Hello Alex,


● 128GB eMMC Storage Capacity
Provides room to store pictures, videos, music and more

Q

Hi! Is this available? Thank you! Gabor

By Gabor Jan-03/2019 13:26:18

A

Hello Gabor,
It is in stock.

Q

IS this available and can it be shipped to Toronto Canada before August 10th?

By Robert Aug-01/2018 19:49:55

A

Hello Robert,


We can ship it to Canada.

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shi



Q

Do you have stock?

By Lucas Mar-28/2018 23:08:46

A

Hello Lucas,

The item is in stock now,please feel free to order it. 

Best Regards


Q

Hello, I have two questions: Do you have Chuwi Lapbook AIR stock right now? It has an IPS display? Than you

By Kirk Dec-01/2017 00:11:20

A

Hello Kirk,


Yes, it is in stock.

Screen type: IPS 

Let me know if you need any further assistance. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Why this product isn't having methods to Brazil? Will you correct that? I'm interested in this product.

By Eduardo Assis Aug-01/2018 11:39:53

A

Hello Eduardo,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

How long does it take to deliver to northern italy?

By Stefan Mar-23/2018 17:49:46

A

Hello Stefan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, is it possible somehow depart it from EU?

By Max Feb-09/2018 07:43:14

A

Hello Max,
Yes, we have stock, please feel free to order it.
Best Regards

Q

hello, what does the warehouse option G-W-6 mean? does it ships from europe?

By filipe Feb-03/2018 11:32:21

A

Hello filipe,
Thanks for your inquiry.

The G-W-6 warehouse is the EU-6 warehoue earlier.

It is located in France.

Q

Hello, I want to buy this item. Can you inform me from witch country will be send? Thank you very much

By Andreas Jan-22/2018 11:52:52

A

Hello Andreas,
Please note that we will ship the item from China.

Hope you can understand that.

Q

whats about the postage? is it sent as a gift to avoid customs and if you can insert a lower price receipt inside the package just in case it will be opened in customs?

By Lefteris Jan-20/2018 15:24:32

A

Hello Lefteris,

Thanks for your inquiry.

Sorry we cannot send the item as a gift.

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi, deliver to Poland with Shipping Cost: €2.74 to Poland Via Priority Line - pay Gearbeast TAX for this Product for me? ( because shipping to Germany Via Priority Line its TAX FREE for German People). Please give me an answer - Thanks.

By Cgristoph Oct-12/2017 09:30:05

A

Hello Cgristoph,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Good day, how long will it take to deliver to Moscow Russia? Can I now buy this computer ?

By vladimir Oct-11/2017 12:32:59

A

Hello vladimir,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

This item is a presale item.

The payment will not be processed until 3-5 business days before product is to be dispatched. 


We will ship the item out after the presale ends. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!