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Customer Questions

  • All(6)
  • Product Information(5)
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Q

Hello! Can you tell me how to reset wifi password, if it was changed and forgot? Thanks

By Victor Oct-25/2018 18:38:51

A
Hello Victor,Maybe you can try to restore the factory settings.Let me know if you need any further assistance. 
Q

hello I would like to know what is the maximum distance between the phone and the camera

By victor Sep-15/2018 05:47:47

A
Hello Victor, It's about 10M.Let me know if you need any help.
Q

Is it possible to connect the Camera to a WiFi-Network like a IP-Camera or is it only possible to connect a Smartphone directly to the Camera?

By Matthias Apr-03/2018 20:54:10

A
Hello Matthias, For this item ,it needs to be connected wifi via app .
Q

What is the application (application name) on an Android phone to use this camera?

By artur Feb-06/2018 10:50:09

A
Hello Artur,We are sincerely sorry that we are not sure the APP name.You may check the APP QR code in the package of the item or the manual.
Q

Can i use the recording function while the camera is charging?

By Andre Feb-01/2018 10:45:08

A
Hello Andre, Thanks for your inquiry.Yes, you can use the recording function while the camera is charging.
Q

What G-W-5 and G-W-6 means? I understand that is the item location but where are these?

By Bogdan T Jan-28/2018 10:38:59

A
Hello Bogdan,G-W-5 is in Czech Republic.G-W-6 is in France.