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Customer Questions

  • All(20)
  • Product Information(7)
  • Stock Status
  • Payment(1)
  • About Shipping(10)
  • Others(1)
Q

Hi. I am from Poland. This product have EU plugin ? Poland

By dybuk81 Feb-25/2019 14:27:27

A
Hello Dybuk81,We will send an adapter with all our products according to the order's country of delivery.
Q

Hi, can the battery be removed for charging?

By Christian Feb-24/2019 12:42:17

A
Hello Christian,The battery can't be removed for charging.
Q

What is the warranty for this scooter? How to deal with eventual faults when i am in France?

By Jakub Feb-13/2019 09:16:29

A
Hello JakubPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

How will this reach the philippines?

By Paolo Umali Feb-04/2019 18:22:27

A
Hello Paolo,The shipping time depends on the shipping method selected during the checkout. We have 3 methods of shipping items to you, please see the estimated delivery times below: 1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   
Q

Hi, Do you have to pay tax when sending to Poland?

By Krystian Dec-14/2018 09:09:24

A
Hello Krystian,If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Do you not ship to Canada?

By Ferry Cendra Oct-30/2018 12:45:58

A
Hello Ferry,We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.
Q

Are you going to ship to Bulgaria ?!

By Ognyan K Oct-30/2018 12:09:09

A
Hello Ognyan,We can ship it to Bulgaria.
Q

how long shipping to the netherlands? and how many money is that?

By quinten Sep-16/2018 14:49:18

A
Hello Quinten,You can see the shipping costs and delivery time for your order during the checkout. Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. We have 3 methods of delivery, the estimated shipping times are below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html
Q

Can you deliver it to UAE?

By Omar Jun-07/2018 05:16:55

A
Hello Omar, If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.
Q

how to get in India does it attracts customs duty.

By shams Jun-02/2018 02:50:17

A
Hello Shams,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html