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Customer Q&A

  • All(20)
  • Product Information(7)
  • Stock Status
  • Payment(1)
  • About Shipping(10)
  • Others(1)
Q

Hi. I am from Poland. This product have EU plugin ? Poland

By dybuk81 Feb-25/2019 14:27:27

A

Hello Dybuk81,

We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, can the battery be removed for charging?

By Christian Feb-24/2019 12:42:17

A

Hello Christian,

The battery can't be removed for charging.

Q

What is the warranty for this scooter? How to deal with eventual faults when i am in France?

By Jakub Feb-13/2019 09:16:29

A

Hello Jakub
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How will this reach the philippines?

By Paolo Umali Feb-04/2019 18:22:27

A

Hello Paolo,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, Do you have to pay tax when sending to Poland?

By Krystian Dec-14/2018 09:09:24

A

Hello Krystian,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you not ship to Canada?

By Ferry Cendra Oct-30/2018 12:45:58

A

Hello Ferry,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Are you going to ship to Bulgaria ?!

By Ognyan K Oct-30/2018 12:09:09

A

Hello Ognyan,


We can ship it to Bulgaria.

Q

how long shipping to the netherlands? and how many money is that?

By quinten Sep-16/2018 14:49:18

A

Hello Quinten,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Can you deliver it to UAE?

By Omar Jun-07/2018 05:16:55

A

Hello Omar,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

how to get in India does it attracts customs duty.

By shams Jun-02/2018 02:50:17

A

Hello Shams,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi. I am from Poland. This product have EU plugin ? Poland

By dybuk81 Feb-25/2019 14:27:27

A

Hello Dybuk81,

We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, can the battery be removed for charging?

By Christian Feb-24/2019 12:42:17

A

Hello Christian,

The battery can't be removed for charging.

Q

how to get in India does it attracts customs duty.

By shams Jun-02/2018 02:50:17

A

Hello Shams,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, Do you sell the sport version also ? Thanks

By frtel Apr-19/2018 10:59:09

A

Hello frtel,
Thanks for your inquiry.

Sorry, we do not have the item you want for sale.

Q

Do you sell the sport version also ? How much if yes ? Thank you

By Franck Apr-18/2018 11:32:31

A

Hello Franck, 
We don't sell the sport version now.

Let me know if you need any help.

Q

If it runs out of battery half way can I use it manually like normal push scooter or should I fold it and carry because that will damage the engine?

By hollydog Feb-14/2018 09:52:26

A

Hello Hollydog,


It could be used as normal push scooter .

Q

Hi there, french media Gyronews.com reports that activation can be a problem from abroad : chinese telephone number seems to be required. Do you have any information on that topic ? Thanks

By Alex Feb-01/2018 10:38:47

A

Hello Alex,
Thanks for your inquiry.

We can activate the item for you before being shipped out.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, Do you have to pay tax when sending to Poland?

By Krystian Dec-14/2018 09:09:24

A

Hello Krystian,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How will this reach the philippines?

By Paolo Umali Feb-04/2019 18:22:27

A

Hello Paolo,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Do you not ship to Canada?

By Ferry Cendra Oct-30/2018 12:45:58

A

Hello Ferry,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Are you going to ship to Bulgaria ?!

By Ognyan K Oct-30/2018 12:09:09

A

Hello Ognyan,


We can ship it to Bulgaria.

Q

how long shipping to the netherlands? and how many money is that?

By quinten Sep-16/2018 14:49:18

A

Hello Quinten,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

how long sjipping to Romania

By Sabin May-23/2018 09:21:35

A

Hello Sabin,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, I would like to ask you when I place an order if it can be shipped from EU warehouse, because I am located in EU just to prevent import taxes.I see item is only in CHINE stock, but I heard that it happened order was placed for CN stock, but it came from EU stock. Thank you so much Lukas

By Lukas Apr-17/2018 10:37:54

A

Hello Lukas,
Thanks for your inquiry.

Sorry we cannot ship the item to you from our EU warehouse.

Q

how long will shipping o italy

By 王 Apr-07/2018 10:49:50

A

Hello 王,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

HI, Why does it always says it cannot ship to New Zealand? when will this be fixed?, i am growing increasingly impatient as i have waited for months. Can you ship it by breaking it into 2 lots, scooter and battery in 2 shipments?

By Mr strong Feb-14/2018 07:42:53

A

Hello Mr,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Not able to ship to France, while the Xiaomi M365 can be shipped to France by train?

By Laurent Sep-25/2017 20:54:05

A

Hello Laurent,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I'm try to buy but i got : We are very sorry, no shipping method is suitable for your order. If it contains batteries, e-cig products, or items over 100cm length, please un-select them, then view available shipping options. (0 Second) Return to my Cart why?

By Cristian Sep-19/2017 11:57:54

A

Hello Cristian,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

What is the warranty for this scooter? How to deal with eventual faults when i am in France?

By Jakub Feb-13/2019 09:16:29

A

Hello Jakub
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html