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Customer Q&A

  • All(40)
  • Product Information(33)
  • Stock Status(2)
  • Payment
  • About Shipping(3)
  • Others(2)
Q

Is the charger type C or micro USB

By Joseph Andreszcuk Jul-16/2018 08:18:49

A

Hello Joseph,

For your issue, please kindly note:

Hi ,it is the micro USB.

Q

Is the charger USB-B or USB-C?

By joost hintjens May-14/2018 10:36:03

A

Hello Joost, 

Thank you for your inquiry.

It is USB-B.


Q

this product supports Italian language

By jerry May-12/2018 16:31:23

A

Dear Jerry,


Language: Arabic(Egypt), Simplified Chinese, Tradition Chinese, Dutch (Netherlands), English, French, German, Italian, Portuguese, Spanish, Bengali, Croatian, Czech, Danish, Greek, Hebrew, Hindi, Hungarian, Indonesian, Japanese, Korean, Malay, Persian, Polish, Romanian, Russian, Serbian, Swedish, Thai, Turkey, Urdu, Vietnamese, Catalan, Latviesu, Lithuanian, Norwegian, Slovencina, Slovenian, Bulgarian, Ukrainian, Filipino, Finnish, Burmese(Paduak), Khmer, Estonian, Armenian, Kazakh 

Q

Does this smartphone have a front flash?

By Sandy May-10/2018 12:20:43

A

Hello Sandy, 

Thank you for your inquiry.

Sorry that this device does not have a front flash. 

Q

Is the sim unlocked for any carrier?

By Cade May-08/2018 14:08:11

A

Dear Cade,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

 Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz    


Q

I would like to have a reservation of value of $ 93.00 dollars when I send my product thank you. I forgot to ask at the time of purchase.

By Yagor May-06/2018 00:05:14

A

Hi Yagor,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Is there Polish language?

By Alex Apr-30/2018 20:19:18

A

Hello Alex,
Thanks for your inquiry.

Yes, the item supports the Polish language.

Q

Will this S9 work with U.S. Sprint network?

By Shane Apr-07/2018 15:15:10

A

Hello Shane, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

does it have wireless charging ?

By pak busu Feb-17/2018 20:30:59

A

Hello pak,
No.

Q

Whether this phone works with Indian sim because I am in tamil nadu (vellore)

By Rony Feb-06/2018 15:42:10

A

Hello Rony,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Is the charger type C or micro USB

By Joseph Andreszcuk Jul-16/2018 08:18:49

A

Hello Joseph,

For your issue, please kindly note:

Hi ,it is the micro USB.

Q

Is the charger USB-B or USB-C?

By joost hintjens May-14/2018 10:36:03

A

Hello Joost, 

Thank you for your inquiry.

It is USB-B.


Q

this product supports Italian language

By jerry May-12/2018 16:31:23

A

Dear Jerry,


Language: Arabic(Egypt), Simplified Chinese, Tradition Chinese, Dutch (Netherlands), English, French, German, Italian, Portuguese, Spanish, Bengali, Croatian, Czech, Danish, Greek, Hebrew, Hindi, Hungarian, Indonesian, Japanese, Korean, Malay, Persian, Polish, Romanian, Russian, Serbian, Swedish, Thai, Turkey, Urdu, Vietnamese, Catalan, Latviesu, Lithuanian, Norwegian, Slovencina, Slovenian, Bulgarian, Ukrainian, Filipino, Finnish, Burmese(Paduak), Khmer, Estonian, Armenian, Kazakh 

Q

Does this smartphone have a front flash?

By Sandy May-10/2018 12:20:43

A

Hello Sandy, 

Thank you for your inquiry.

Sorry that this device does not have a front flash. 

Q

Is the sim unlocked for any carrier?

By Cade May-08/2018 14:08:11

A

Dear Cade,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

 Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz    


Q

Is there Polish language?

By Alex Apr-30/2018 20:19:18

A

Hello Alex,
Thanks for your inquiry.

Yes, the item supports the Polish language.

Q

Will this S9 work with U.S. Sprint network?

By Shane Apr-07/2018 15:15:10

A

Hello Shane, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz

Q

does it have wireless charging ?

By pak busu Feb-17/2018 20:30:59

A

Hello pak,
No.

Q

Whether this phone works with Indian sim because I am in tamil nadu (vellore)

By Rony Feb-06/2018 15:42:10

A

Hello Rony,


All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Hello i would like to know how much does it take to arrive to mexico(in average, i just wanna know, plz), and if the phone is at the international version unlocked for any company?

By javier Feb-05/2018 20:02:07

A

Hello javier,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Besides, please note that the item is an global version.

Please rest assured.

 


Q

Are you still blue?

By irenaldo Dec-19/2017 01:17:36

A

Hello irenaldo,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Stock?

By kevin Oct-25/2017 19:44:36

A

Hello kevin,
Not in stock now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I would like to have a reservation of value of $ 93.00 dollars when I send my product thank you. I forgot to ask at the time of purchase.

By Yagor May-06/2018 00:05:14

A

Hi Yagor,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Hello, friend. This item is now in stock? I can order it?

By Yogurd Nov-24/2017 12:38:35

A

Hello Yogurd,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When will you ship it?

By Filip Oct-17/2017 13:40:54

A

Hello Filip,
We will ship after Nov 02.

Q

Does the HomTom s9 plus work on T-Mobile 4g lte network.

By Alfatima Shabazz Mimes Nov-14/2017 13:53:28

A

Hello Alfatima,


It can work with FDD-LTE 800/1800/2100/2600MHz. 


Let me know if you need any further assistance. 


Q

Hello I want to buy this phone But I would like you to buy it in the form of a gift and the price written in the invoice is less than $ 100 Thank you

By mahdidz Oct-25/2017 12:26:10

A

Hello  mahdidz,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth or as gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods or as gift due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us.