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Customer Questions & Answers

  • All(92)
  • Product Information(66)
  • Stock Status(9)
  • Payment
  • About Shipping(14)
  • Others(3)
Q

Is it comparable with Indian charge plug!

By ravi kishore Sep-23/2018 15:27:13

A

Hello Ravi, 
Thanks for your inquiry.

The phone is equipped with a European standard charging head.

Q

does this come with a UK plug?

By Lee rattley Aug-28/2018 22:35:11

A

Hello Lee,

We will send an adapter with all our products according to the order's country of delivery.


Q

Hi! Does the phone support wireless charging?

By norti Aug-15/2018 08:51:36

A

Hello Norti, 
Sorry, it doesn't support wireless charging.

Let me know if you need any help.


Q

Does the product have a 3.5mm audio output port?

By Tiago Jul-07/2018 20:51:01

A

Hello Tiago,

Yes, it has a 3.5mm audio output port.

Q

Hello, I'll have a question about the sound management in the notification bar: on my old phone, I had the symbol of the sound and by clicking on it, I passed from the normal sound to vibrator to no sound. I did not find the equivalent on the Vernee Mix 2 ... A solution? Thank you

By Cboxs Jul-03/2018 07:54:24

A

Hello Cboxs,


1. You can always press the volume button down to mute.


2. Or press the volume down button, the notification bar will pop up the volume level prompt. You can use your finger to directly select the desired volume, or simply click to mute.


Q

Where the phone come from?

By Pinto Jun-30/2018 11:00:35

A

Hello Pinto,


We have warehouses all over the world, we ship from warehouses based on the item you buy and your delivery address. 


Q

Does this phone work with US carriers?

By Nicole Jun-29/2018 20:54:42

A

Hello Nicole,
Thanks for your inquiry.

Yes, the item works with US carriers.

Q

Hello, Will this phone get an update to newer versions of android such as android 8 or 9? Thank you

By adrian Jun-26/2018 17:42:12

A

Hello! Due to MTK restrictions, it will not be upgraded to Android 8.0 or above.

Q

Does this phone support B3/1800 mhz of Indian Airtel?

By Patea Jun-17/2018 15:58:46

A

Hello Patea,
Thanks for your inquiry.

The item supports FDD B3 1800MHz network frequency.

Q

It's display is AMLED or any led?

By amuba Jun-16/2018 13:39:37

A

Hello Amuba, 
The display is IPS in-cell .

Q

Is it comparable with Indian charge plug!

By ravi kishore Sep-23/2018 15:27:13

A

Hello Ravi, 
Thanks for your inquiry.

The phone is equipped with a European standard charging head.

Q

does this come with a UK plug?

By Lee rattley Aug-28/2018 22:35:11

A

Hello Lee,

We will send an adapter with all our products according to the order's country of delivery.


Q

Hi! Does the phone support wireless charging?

By norti Aug-15/2018 08:51:36

A

Hello Norti, 
Sorry, it doesn't support wireless charging.

Let me know if you need any help.


Q

Does the product have a 3.5mm audio output port?

By Tiago Jul-07/2018 20:51:01

A

Hello Tiago,

Yes, it has a 3.5mm audio output port.

Q

Hello, I'll have a question about the sound management in the notification bar: on my old phone, I had the symbol of the sound and by clicking on it, I passed from the normal sound to vibrator to no sound. I did not find the equivalent on the Vernee Mix 2 ... A solution? Thank you

By Cboxs Jul-03/2018 07:54:24

A

Hello Cboxs,


1. You can always press the volume button down to mute.


2. Or press the volume down button, the notification bar will pop up the volume level prompt. You can use your finger to directly select the desired volume, or simply click to mute.


Q

Where the phone come from?

By Pinto Jun-30/2018 11:00:35

A

Hello Pinto,


We have warehouses all over the world, we ship from warehouses based on the item you buy and your delivery address. 


Q

Does this phone work with US carriers?

By Nicole Jun-29/2018 20:54:42

A

Hello Nicole,
Thanks for your inquiry.

Yes, the item works with US carriers.

Q

Hello, Will this phone get an update to newer versions of android such as android 8 or 9? Thank you

By adrian Jun-26/2018 17:42:12

A

Hello! Due to MTK restrictions, it will not be upgraded to Android 8.0 or above.

Q

Does this phone support B3/1800 mhz of Indian Airtel?

By Patea Jun-17/2018 15:58:46

A

Hello Patea,
Thanks for your inquiry.

The item supports FDD B3 1800MHz network frequency.

Q

It's display is AMLED or any led?

By amuba Jun-16/2018 13:39:37

A

Hello Amuba, 
The display is IPS in-cell .

Q

Is the black version in stock?

By José Dec-03/2017 23:26:33

A

Hello José,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is this item in stock?

By José Dec-03/2017 15:55:49

A

Hello José,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is it in stock other salers are allready shipping are you?

By Joe Oct-29/2017 05:10:56

A

Hello Joe,
We are sorry this item not in stock now, we except ship this item between Nov 13 - Nov 18.

Q

Hello. When will this item be in stock?

By Hale Oct-26/2017 20:13:45

A

Hello Hale,
We except in stock between Nov 10 - Nov 15.

Q

I brough this item 1 week agore and still processing, it is normal?

By Diogo Oct-19/2017 11:43:48

A

Hello Diogo,
This item not in stock now, we except ship this item between Nov 3 - Nov 8.

Q

When it will be shipped, I bought it in pre-order

By Regine Oct-17/2017 23:04:34

A

Hello Regine,
We are sorry this item not in stock now, we except ship your package between Nov 1 - Nov 6.

Q

Hello, are they already shipping to buyers?

By Emanuel Oct-16/2017 15:20:44

A

Hello Emanuel,
We are sorry this item not in stock now, we except ship between Oct 31 - Nov 6.

Q

can be ordered from European warehouses? Thanks

By kiss Oct-12/2017 14:39:06

A

Hello kiss,
We are sorry this item will in stock in CN warehouse only.

Q

We will ship it out after presale time ends. When is the date to send me the cell phone?. When do the shipments start?

By milho Oct-11/2017 18:34:12

A

Hello milho,
We are sorry this item not in stock now, we except ship this item between Oct 27 - Nov 1.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

hello how can you send the phone in order to get no taxes

By giorgos Dec-19/2017 15:04:04

A

Hello giorgos,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


Q

Hi, How much time for delivery to France ? Thanks

By Michael Nov-28/2017 10:19:05

A

Hello Michael,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

When do you ship blue products that you bought during the pre-sale period? ? ?

By greenland Nov-06/2017 04:17:42

A

Dear yoo,


We expect to ship it between Nov 21 - Nov 27.


Q

When do you ship blue products that you bought during the pre-sale period?

By yoo chang gil Nov-06/2017 04:16:47

A

Dear yoo,


We expect to ship it between Nov 21 - Nov 27.

Q

before it was says shipped on October 27 .but it seems changed shipping date to Nov 10 to 15 .why its changed shipping date

By Jafar Oct-26/2017 22:31:09

A

Hello Jafar,
We are sorry this item not in stock now, we will ship to you once in stock.

Q

When will I get my product?

By Amol Latpate Oct-26/2017 07:10:39

A

Hello Amol,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I bought mix 2 at dec 09. When shipment start? I heard that start at dec 25 - dec 31.

By ByeongWoo Cbo Oct-26/2017 00:50:47

A

Hello ByeongWoo,
We will ship between Nov 10 - Nov 15.

Q

I also pre ordered. When will it ship to Germany via Priority Line? Greeting and thanks!

By Steven Oct-25/2017 11:37:26

A

Hello Steven,


We except ship this item between Nov 10 - Nov 15.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, I bought it 11.10.2017 and it take to process the order. When will it be available in stock? How long does it take to arrived to Hungary? Thanks

By szripio Oct-25/2017 09:54:05

A

Hello szripio,


We except ship this item between Nov 10 - Nov 15.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

why does it take to process the order? when will it be available in stock? how long does it take to arrived to Denmark?

By gabriel Oct-22/2017 11:30:58

A

Hello gabriel,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

G-W-5 is located for Slovakia ?

By Steve Feb-24/2018 10:21:26

A

Hello Steve,

It is in Czech Republic.Hope you may understand us.

Q

Is the warehouse option G-W-4 , G-W-5 and G-W-16 a european warehouse and in witch country is that, whit friendly greetings J. Nieuwstraten

By John Nieuwstraten Feb-02/2018 20:03:33

A

Hello John, 

Thank you for your inquiry.

G-W-4 is located in Poland.

G-W-5 is located in Czech Republic.

G-W-16 is located in Spain.


Q

Hi, I bought it two weeks ago and it still not shipped. When it will be shipped? Regards, Emilio

By Emilio Oct-23/2017 12:30:58

A

Hello Emilio,
We except ship this item between Nov 8 - Nov 13.