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Customer Q&A

  • All(15)
  • Product Information(9)
  • Stock Status
  • Payment
  • About Shipping(6)
  • Others
Q

Would you please tell me the lifespan of the battery?

By Hernan Dec-10/2018 12:55:51

A

Hello Hernan, 

Thank you for your inquiry.  

Hello, the battery life is normal for three years, but it also has a lot to do with personal habits. It is recommended that you do not charge the car at least once a month, so you can effectively extend it.

Q

hi, 1) how long does the battery last after fully charged up? 2) what is the battery (useful) life in general? 3) can the battery be replaced when its useful life ends? many thanks,

By Ian Oct-30/2018 21:16:15

A

Hello Ian,

1.The battery life is generally two years

2.Battery can be replaced after the end

3.Fully charged power can run around 25-30KM


Q

Hello, do you ship to Australia? Thankyou

By Emilie Oct-25/2018 02:18:11

A

Hello Emilie,
Sorry, we can't ship to Australia.

Q

is there any warranty or guarantee on this product?

By Faiz Oct-21/2018 09:45:23

A

Hello Faiz
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

whats the riders up weight limit kg?

By Tommi miettinen Oct-14/2018 14:34:32

A

Hello Tommi, 
The max load is 120kg .

Q

Can this be shipped to the US ? Also what is the motor size ? 250 or 350 watt ?

By Richard Oct-11/2018 01:35:32

A

Hello Richard, 
The motor is 250W,and the item can be shipped to US.

Q

ship to UK?

By kevhall Sep-19/2018 11:35:15

A

Hello Kevhall,


It can be shipped it to UK.

Q

Is there a model with the height adjustable seat? Dyu D3?

By Jonh Jul-27/2018 09:40:59

A

Hello Jonh,


No, the D1 and D2 are currently unadjustable.

Q

is waterproof like D1 model? can i use it whit rain?

By sebastiano Jun-16/2018 13:44:35

A

Hello Sebastiano, 
It can be used in rain ,but we do not suggest customer soak it in water .

Q

Do you have shipping to Canada?, I tried to buy, but it says that this product is not shipping to my country.

By Arturo May-02/2018 20:56:47

A

Hello Arturo,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Would you please tell me the lifespan of the battery?

By Hernan Dec-10/2018 12:55:51

A

Hello Hernan, 

Thank you for your inquiry.  

Hello, the battery life is normal for three years, but it also has a lot to do with personal habits. It is recommended that you do not charge the car at least once a month, so you can effectively extend it.

Q

hi, 1) how long does the battery last after fully charged up? 2) what is the battery (useful) life in general? 3) can the battery be replaced when its useful life ends? many thanks,

By Ian Oct-30/2018 21:16:15

A

Hello Ian,

1.The battery life is generally two years

2.Battery can be replaced after the end

3.Fully charged power can run around 25-30KM


Q

is there any warranty or guarantee on this product?

By Faiz Oct-21/2018 09:45:23

A

Hello Faiz
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

whats the riders up weight limit kg?

By Tommi miettinen Oct-14/2018 14:34:32

A

Hello Tommi, 
The max load is 120kg .

Q

Can this be shipped to the US ? Also what is the motor size ? 250 or 350 watt ?

By Richard Oct-11/2018 01:35:32

A

Hello Richard, 
The motor is 250W,and the item can be shipped to US.

Q

ship to UK?

By kevhall Sep-19/2018 11:35:15

A

Hello Kevhall,


It can be shipped it to UK.

Q

Is there a model with the height adjustable seat? Dyu D3?

By Jonh Jul-27/2018 09:40:59

A

Hello Jonh,


No, the D1 and D2 are currently unadjustable.

Q

is waterproof like D1 model? can i use it whit rain?

By sebastiano Jun-16/2018 13:44:35

A

Hello Sebastiano, 
It can be used in rain ,but we do not suggest customer soak it in water .

Q

do you sell battery replacement? if yes, how much does it cost and why can;t find any battery in gearbest?

By george grigoriadis Apr-16/2018 20:11:15

A

Hello george,
Thanks for your inquiry.

Sorry, we do not have the replacement battery for the item for sale.

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Q

Hello, do you ship to Australia? Thankyou

By Emilie Oct-25/2018 02:18:11

A

Hello Emilie,
Sorry, we can't ship to Australia.

Q

Do you have shipping to Canada?, I tried to buy, but it says that this product is not shipping to my country.

By Arturo May-02/2018 20:56:47

A

Hello Arturo,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Do ship to Mexico?

By CARROLL LAUNIUS Mar-13/2018 20:15:28

A

Hello CARROLL,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

do you ship to MEXICO

By carroll launius Mar-13/2018 20:12:34

A

Hello carroll,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

can you ship to japan?

By Irpan Mar-03/2018 04:02:49

A

Hello Irpan,
Yes.

Priority Line    15 - 25 business days    $42.09    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

Hi I am interested on buying one of this bikes, but I am affraid it gets stuck in Customs and additional taxes will be charged. When you can sent it from inside EU I will buy it. I saw you have the older model shipping from G-W-3 is located in UK, and the G-W-6 in France. If you can send it from one of this countries tell me and I will buy 1 and maybe if I like it I will buy more to sell it here in my shop. Thank you

By Pedro Ribeiro Feb-08/2018 20:53:19

A

Hello Pedro,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.

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