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Customer Q&A

  • All(19)
  • Product Information(12)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(2)
Q

Hi, Can do ship to Brunei Darussalam using DHL?

By waaway Apr-02/2018 13:59:03

A

Hello Waaway,

We are pleased to inform you that we can ship all over the world.But it is possible that it will not be not shipped to your country with battery.Hope you may understand us.


Q

Will this work on the three network in the Uk using 4g?

By Lyndon Mar-06/2018 02:45:04

A

Hello Lyndon,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz    



Q

My Mexican service provider TELCEL: B4 / 1700/2100 MHz. Is this phone going to support my network?

By Hernandez Jan-26/2018 21:32:18

A

Hello Hernandez,


2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,WCDMA 
WIFI: 802.11b/g/n wireless internet 
Wireless Connectivity: 3G,4G,Bluetooth,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz. 


Let me know if you need any further assistance. 


Q

Will it support Volte ..............?

By Ajay Singh Jan-17/2018 13:43:39

A

Hello Ajay,
We are sorry that the item is unable to support the functions.

Q

How long does it take to deliver to Georgia

By gela Dec-14/2017 07:10:42

A

Hello gela,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Good time. How fast can you ship the order after payment? Thank you.

By Igor\'2109 Dec-03/2017 19:14:38

A

Hello Igor\'2109,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is there a Polish language?

By Sylwia Dec-01/2017 16:44:54

A

Hello Sylwia,
Thanks for your inquiry.

Yes, the item supports Polish language.

Q

Will this work with most US carrier :

By david wong Nov-24/2017 16:28:30

A

Hello david,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and 

detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE B1/B3/B7/B8/B20

If your country can support the bands, you can use it in your country.


Q

is Google Play store installed

By Anwar Nov-24/2017 04:25:06

A

Hello Anwar,

Google Play Store: Yes . 

Let me know if you need any further assistance. 


Q

OUKITEL K5000 is unlocked for every country?

By ALMEDIN RUSTEM Nov-13/2017 00:09:16

A

Hello ALMEDIN,


Yes, it is unlocked for Worldwide use. 


Let me know if you need any further assistance. 


Q

My Mexican service provider TELCEL: B4 / 1700/2100 MHz. Is this phone going to support my network?

By Hernandez Jan-26/2018 21:32:18

A

Hello Hernandez,


2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,WCDMA 
WIFI: 802.11b/g/n wireless internet 
Wireless Connectivity: 3G,4G,Bluetooth,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz. 


Let me know if you need any further assistance. 


Q

Will it support Volte ..............?

By Ajay Singh Jan-17/2018 13:43:39

A

Hello Ajay,
We are sorry that the item is unable to support the functions.

Q

Is there a Polish language?

By Sylwia Dec-01/2017 16:44:54

A

Hello Sylwia,
Thanks for your inquiry.

Yes, the item supports Polish language.

Q

Will this work with most US carrier :

By david wong Nov-24/2017 16:28:30

A

Hello david,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and 

detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE B1/B3/B7/B8/B20

If your country can support the bands, you can use it in your country.


Q

is Google Play store installed

By Anwar Nov-24/2017 04:25:06

A

Hello Anwar,

Google Play Store: Yes . 

Let me know if you need any further assistance. 


Q

OUKITEL K5000 is unlocked for every country?

By ALMEDIN RUSTEM Nov-13/2017 00:09:16

A

Hello ALMEDIN,


Yes, it is unlocked for Worldwide use. 


Let me know if you need any further assistance. 


Q

Is there a Japanese language?

By EIJI Nov-07/2017 04:48:24

A

Hello EIJI,


It can work with below languages:

Afrikaans, Indonesian, Malay, Czech, Danish, Germany(German), Germany(Austria), English(United Kingdom), English(United States), Spanish(Espana), Spanish(Estados Unidos), Filipino, French, Croatian, Zulu, Italian, Swahili, Latviesu, Lithuanian, Hungarian, Dutch, Norsk Bokmal, Polish, Portuguese(Brasil), Portuguese(Portugal), Romanian, Rumantsch, Slovak, Slovenscina, Finnish, Swedish, Vietnamese, Turkish, Russian, Greek, Hebrew, Arabic, Hindi, Thai, Korean, Simplified Chinese, Traditional Chinese . 


Let me know if you need any further assistance. 


Q

Does the product support headphone jack?

By Imary Oct-29/2017 17:11:47

A

Hello Imary,
Yes it support.

Q

Does the packaging include a screen protector? Thank you

By Irune Oct-28/2017 14:03:43

A

Hello Irune,
Yes it has.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
Screen Protector: 1 
OTG Cable: 1 
English Manual : 1 
SIM Needle: 1


Q

Does the phone support NFC? Thx in advance.

By Robert Pratt Oct-21/2017 19:52:33

A

Hello Robert,
We are sorry not support.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, Can do ship to Brunei Darussalam using DHL?

By waaway Apr-02/2018 13:59:03

A

Hello Waaway,

We are pleased to inform you that we can ship all over the world.But it is possible that it will not be not shipped to your country with battery.Hope you may understand us.


Q

How long does it take to deliver to Georgia

By gela Dec-14/2017 07:10:42

A

Hello gela,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Good time. How fast can you ship the order after payment? Thank you.

By Igor\'2109 Dec-03/2017 19:14:38

A

Hello Igor\'2109,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Paying today when will it arrive to Spain?

By Irune Oct-28/2017 14:13:37

A

Hello Irune,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Paying today, when would it be shipped?

By Rodrigo Cobbe Teixeira Oct-25/2017 10:06:14

A

Hello Rodrigo,
We except ship this item between Nov 22 - Nov 30.

Q

Will this work on the three network in the Uk using 4g?

By Lyndon Mar-06/2018 02:45:04

A

Hello Lyndon,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz    



Q

led notification light?

By refefan Oct-26/2017 18:52:37

A

Hello refefan,
It doesn't has.