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Customer Q&A

  • All(57)
  • Product Information(43)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(6)
  • Others(4)
Q

Is this Original?

By Mousy Jun-08/2018 16:56:13

A

Hello Mousy,


The product is original.
Please feel free to order anytime.

Q

Does the phone in black color support Arabic?

By عمر عبد العال Mar-31/2018 22:48:21

A

Hello عمر,

We are sincerely sorry that there is no Arabic for the item.

Language: English,Russian,German,French,Spanish,Polish,Portuguese,Italian,Norwegian 

Q

Hi, this mobile have NFC?

By Oscar Mar-28/2018 23:53:02

A

Hello Oscar,

No,it does not have NFC.Thank you.

Q

Hola, ¿Cual es la la radiación SAR que emite este móvil? ¡Gracias! Hi, What is the SAR radiation that this mobile emits? Thank you!

By Kris Mar-23/2018 12:16:12

A

Hello Kris, 
Thanks for your inquiry.

Please kindly check this link for SAR data: http://prntscr.com/ivnck9


Q

What is the SKU number of this article ?

By Lemoine Feb-15/2018 15:29:05

A

Hello Lemoine,
It is 230724401.

Q

advance paymet or COD. Is COD is possible in UAE?

By Sarath Feb-04/2018 09:53:17

A

Hello Sarath,


Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

hello, does it support VR , does it comes with gyroscope?

By Klauz Feb-03/2018 01:58:50

A

Hello Klauz, 
It doesn't support VR and without gyroscope.

Let me know if you need any help.

Q

Does this phone supports jio sim

By vishnu Feb-01/2018 16:11:05

A

Hello vishnu,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

If your country can support the bands, you can use it in your country.


Q

Hello, does this phone have the PORTUGUESE-BRAZIL language?

By Leandro Jan-29/2018 00:11:14

A

Hello Leandro,

Yes,there is PORTUGUESE-BRAZIL language.


Q

this phone has fast charging?

By Diego Jan-07/2018 15:00:57

A

Hello Diego,
Thanks for your inquiry.

Sorry, it does not support fast charging.

Q

Is this Original?

By Mousy Jun-08/2018 16:56:13

A

Hello Mousy,


The product is original.
Please feel free to order anytime.

Q

Does the phone in black color support Arabic?

By عمر عبد العال Mar-31/2018 22:48:21

A

Hello عمر,

We are sincerely sorry that there is no Arabic for the item.

Language: English,Russian,German,French,Spanish,Polish,Portuguese,Italian,Norwegian 

Q

Hi, this mobile have NFC?

By Oscar Mar-28/2018 23:53:02

A

Hello Oscar,

No,it does not have NFC.Thank you.

Q

Hola, ¿Cual es la la radiación SAR que emite este móvil? ¡Gracias! Hi, What is the SAR radiation that this mobile emits? Thank you!

By Kris Mar-23/2018 12:16:12

A

Hello Kris, 
Thanks for your inquiry.

Please kindly check this link for SAR data: http://prntscr.com/ivnck9


Q

What is the SKU number of this article ?

By Lemoine Feb-15/2018 15:29:05

A

Hello Lemoine,
It is 230724401.

Q

hello, does it support VR , does it comes with gyroscope?

By Klauz Feb-03/2018 01:58:50

A

Hello Klauz, 
It doesn't support VR and without gyroscope.

Let me know if you need any help.

Q

Hello, does this phone have the PORTUGUESE-BRAZIL language?

By Leandro Jan-29/2018 00:11:14

A

Hello Leandro,

Yes,there is PORTUGUESE-BRAZIL language.


Q

this phone has fast charging?

By Diego Jan-07/2018 15:00:57

A

Hello Diego,
Thanks for your inquiry.

Sorry, it does not support fast charging.

Q

Is this product compatable with verizon.

By Daniel Alvarez Dec-17/2017 04:57:39

A

Hello Daniel,

It can work with below

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz. 

Let me know if you need any further assistance. 


Q

Hello, does this phone come with Greek language, too?

By Nikos Nov-25/2017 13:40:58

A

Hello Nikos,


Please check  the available languages in the product specification. 

The item supports the following languages: English,Russian,German,French,Spanish,Polish,Portuguese,Italian,Norwegian  .


Q

Hi, do you have it in stock? Buying today, I was able to send me when?

By Saile Weslley Lima Da Silva Oct-25/2017 13:21:40

A

Hello Saile,
This item not in stock now, we except ship between Nov 19 - Nov 25.

Q

Hello I bought a Blackview s8 and they have finished, reading the questions people put that they will have again on November 21, but talking to the chat the other day they told me that the weekend of 28/10 would reply to be able to send my terminal what do you buy in pre-sale, this is it? what should I do? Thank you

By cristian Oct-25/2017 10:49:20

A

Hello cristian,
We except ship this item between Nov 19 - Nov 25.

Q

Will this phone be available in European Wharehouse? You know... because of customs and their taxes

By Lust sama Oct-19/2017 10:21:28

A

Hello Lust,
We are sorry we don't have this plan yet.

Q

advance paymet or COD. Is COD is possible in UAE?

By Sarath Feb-04/2018 09:53:17

A

Hello Sarath,


Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Hello, could you send it with a smaller value, so I won't be charged with extra taxes? It must be less than U$100 Is it possible? Thanks

By Wilson R Nov-23/2017 12:57:53

A

Hello Wilson,


We are sorry that we are unable to declare the order with lower price for we will be punished 

if it is found.

Hope you can understand that.


Q

I bought it but it is out of stock..hope we can take it soon

By Dragon Oct-26/2017 21:57:55

A

Hello Dragon,
This item not in stock now, we except ship between Nov 19 - Nov 25.

Q

hi dear, will i have to pay anything to custom ? and how many days it will take to reach at Newzealand by fast shipping ? thanks

By happy Oct-26/2017 09:54:02

A

Hello happy,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

For customs tax, we are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


Q

when it will start shiping to greece if i order it now??

By jim Oct-20/2017 14:41:58

A

Hello jim,
We except ship this item between Nov 13 - Nov 20.

Q

Whats usual customs charges in Ireland?Please dont tell me you dont know :) Thanks.

By Dawid Oct-18/2017 20:12:38

A

Hello Dawid,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

BEtter itlay express or priority line for italy

By Paolo Oct-18/2017 19:02:50

A

Hello Paolo,
Yes it is.

Q

Does this phone supports jio sim

By vishnu Feb-01/2018 16:11:05

A

Hello vishnu,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

If your country can support the bands, you can use it in your country.


Q

this mobile has Greek language

By SAVVAS Jan-07/2018 11:08:11

A

Hello SAVVAS,

It can support below

Language: English,Russian,German,French,Spanish,Polish,Portuguese,Italian,Norwegian . 

Let me know if you need any further assistance. 


Q

What value do you put on the package?

By John Nov-04/2017 19:14:23

A

Hello John,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

Q

when it'll be again avalable?

By luca Oct-22/2017 13:39:02

A

Hello luca,
We except in stock between Nov 15 - Nov 21.