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Customer Questions & Answers

  • All(70)
  • Product Information(23)
  • Stock Status(5)
  • Payment(2)
  • About Shipping(34)
  • Others(3)
Q

do you ship from EU, or out side EU?

By kasper Mar-08/2019 23:30:36

A

Hello Kasper,

This depends on the warehouse chosen on the site.

If you choose CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, the shipping is made from the countries in Europe.


Q

Do you ship to Latvia?

By Uldis Mar-07/2019 07:57:19

A

Hello Uldis, 

Thank you for your inquiry.

Yes, we can ship this item to Latvia.


Q

Not ship to Sweden?

By Eric Mar-04/2019 14:34:17

A

Hello Eric,

We can ship it to Sweden.

Q

what about Alicante (spain)? can you ship it to spain?

By Elias Abraham Feb-07/2019 15:49:08

A

Hello Elias,

Yes, it can be shipped to Spain.

Q

can you ship this to Sweden?

By Elias Feb-06/2019 16:36:09

A

Hello Elias,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

how long delivery to Ireland?

By Felipe Lopes Silverio Feb-02/2019 16:53:05

A

Hello Felipe,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

If I order today, when will it arrive? I have to work around my days at wok, no-one here to receive it. Thanks.

By William Jan-31/2019 13:51:38

A

Hello William,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello i am asking if you can deliver the product to romania and what is the avarage time to deliver for romania ?

By Brinzaru Marius Jan-17/2019 08:59:13

A

Hello Brinzaru,

We can ship it to Romania.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, what is the shipping method to Lithuania? is it with post or some expedited shipping (e.g. DHL or some other company)? can you send from EU country?

By bob Jan-14/2019 21:15:24

A

Hello Bob,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

you ship tô brazil?

By Guilherme Moreno Jan-08/2019 23:30:28

A

Hello Guilherme,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Not ship to Sweden?

By Eric Mar-04/2019 14:34:17

A

Hello Eric,

We can ship it to Sweden.

Q

what about Alicante (spain)? can you ship it to spain?

By Elias Abraham Feb-07/2019 15:49:08

A

Hello Elias,

Yes, it can be shipped to Spain.

Q

how long delivery to Ireland?

By Felipe Lopes Silverio Feb-02/2019 16:53:05

A

Hello Felipe,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

you ship tô brazil?

By Guilherme Moreno Jan-08/2019 23:30:28

A

Hello Guilherme,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

i weigh 340 pounds will this support my body weight?

By zanzabar Dec-22/2018 14:56:34

A

Hello Zanzabar,

I have already found information about the product you want for you:

Max load: 100kg

Let me know if you need any further assistance. 


Q

Hi I'm looking at the Xiaomi scooter 365. Could this be delivered for Christmas? I'm in the UK

By Danny Long Dec-15/2018 17:23:49

A

Hello Danny,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this scooter come with a warranty? Is the battery covered in the warranty? Thanks

By Howard Pearson Dec-05/2018 20:21:08

A

Hello Howard

This item has battery .
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What is the maximum inclination that the scooter is able to climb?

By Pedro Rodrigues Nov-22/2018 11:56:17

A

Hello Pedro, 
Thanks for your inquiry.

Climbing gradient: approx 14 degree 

Q

is this US or EU? what is the difference? and do you ship to florida USA?

By Juan Nov-21/2018 04:04:46

A

Hello Juan,

It is EU,the plug is different.

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi. If I have any problem with the product how can we fix it? Like motor, wheel or even brakes? Do you offer any kind of warranty period or anything similar? Thanks in advance

By Rosana Sep-30/2018 11:19:11

A

Hello Rosana
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, It seems that there is no product in stock left because I can't order it. When will it be back ? :) Thanks for answering

By Clement May-09/2018 16:53:35

A

Hello Clement,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

How soon will it be back on stock at CN-MI? Thank you.

By Madalina Apr-24/2018 13:36:47

A

Hello Madalina,
We have stock now, please feel free to order it.
Best Regards

Q

When will m365 white be available at CN-MI warehouse? Current status - discontinued. Does it mean that you won't get them any more?

By Linas Apr-19/2018 06:35:38

A

Hello Linas,

Dispatch: Apr 23 - Apr 26 

We have stock, please feel free to order it.
Best Regards

Q

Hello, When will the item be available from the EU warehouse again? Thanks very much in advance

By Captainkirk Apr-17/2018 20:20:39

A

Dear Captainkirk,


We are unable to give you the exact date as the supplier didn't give us the result.

We need to check with them again.

We will update the newest stock information on our site after checking with the supplier again.

You can pay attention to our site.


Q

When this scooter will be in stock in any of the europien warehouses?

By Filip Mar-30/2018 13:39:13

A

Hello Filip,


This is a popular product, but we are happy to inform you that it is in stock in  europien warehouses and available to purchase today. 

Please feel free to order it.


Q

Hi. I want to order it for UK is any over tax to pay for it?

By IULIAN Dec-26/2018 19:48:16

A

Hello IULIAN,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I wanted to order yesterday with a discount coupon ($379),but until i reached the payment method the coupon has expired :(,will be available soon more cupons?, or can you help me finish the order from yesterday?

By robert May-25/2018 11:39:24

A

Dear Robert,


Sorry, we can not reactivate the expired coupon.

You can refer to here: http://www.gearbest.com/gadget-deals.html , if we have coupon code, we will list them in that page.



Q

do you ship from EU, or out side EU?

By kasper Mar-08/2019 23:30:36

A

Hello Kasper,

This depends on the warehouse chosen on the site.

If you choose CN, HK and HK-2 warehouses, the shipment is from China.

If you choose the G-W warehouses, the shipping is made from the countries in Europe.


Q

Do you ship to Latvia?

By Uldis Mar-07/2019 07:57:19

A

Hello Uldis, 

Thank you for your inquiry.

Yes, we can ship this item to Latvia.


Q

can you ship this to Sweden?

By Elias Feb-06/2019 16:36:09

A

Hello Elias,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

If I order today, when will it arrive? I have to work around my days at wok, no-one here to receive it. Thanks.

By William Jan-31/2019 13:51:38

A

Hello William,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello i am asking if you can deliver the product to romania and what is the avarage time to deliver for romania ?

By Brinzaru Marius Jan-17/2019 08:59:13

A

Hello Brinzaru,

We can ship it to Romania.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi, what is the shipping method to Lithuania? is it with post or some expedited shipping (e.g. DHL or some other company)? can you send from EU country?

By bob Jan-14/2019 21:15:24

A

Hello Bob,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi.. can you ship this product to india..?

By Tej Jan-04/2019 02:12:45

A

Hello Tej, 
We can ship to India.

Q

Hi! Can you send (ship by boat) to Brazil? Many thanks =)

By Mauricio Jan-03/2019 16:31:13

A

Hello Mauricio,


We are sorry that we cannot ship to your country.

Let me know if you need any further assistance. 


Q

hi. Can you ship this item to Iceland?

By Kevin Jan-01/2019 10:49:36

A

Hello Kevin,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

hello, what kind of shipping method do you use to Poland? can you write lower value at the declaration/package? can you ship with DHL express? regards vic

By Vic Nov-28/2018 18:44:56

A

Hello Vic,

The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping(DHL): 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   

We can't write lower value at the declaration/package.


Q

Hi, I would like to know how long the scooter xioami will take to arrive to brighton if i order one

By Elena Dec-08/2018 11:31:24

A

Hello Elena,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, is the scooter a real xiaomi scooter as I have seen a lot of copy’s around for sale and I am unsure what to believe. How do we know it is made by xiaomi? Or are these scooters copy’s? Thanks . Paul .

By Paul Davidson Nov-17/2018 03:39:06

A

Hello Paul,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

does this model have suspension?

By sathish Aug-26/2018 11:02:04

A

Hello Sathish,


Yes, it can support suspension.