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Customer Q&A

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  • Product Information(14)
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Q

I would like to know if there a list of compatible device wich can be paired using it´s Gateway functionality. (I confused why some are not compatible like the new Aqara Smart Motion Sensor)

By Diego Aug-27/2018 19:15:47

A

Hello Diego,

It could only connect mi app.


Q

Hi, how many FPS has that camera?

By Szakulto Jul-27/2018 10:41:46

A

Hello Szakulto,

For your issue, please kindly note:

The current device fps is 12.

Q

If I buy this instead of the main Xiaomi Multifunctional Gateway I can connect everything ( Original Xiaomi Smart Door & Windows Sensor and Original Xiaomi Smart Home Aqara Human Motion Sensor ) to it and no need other gateway device ?

By Jack Jun-26/2018 17:16:41

A

Yes. This product can replace the Xiaomi multi-function gateway itself.

Q

Can I set up video storage on a local network folder, e.g. NAS or dedicated PC?

By Pedro Jun-13/2018 09:56:17

A

Dear Pedro,


Sorry, you can not set up video storage on a local network folder, e.g. NAS or dedicated PC.


Q

Do you provide cloud storage for this camera, if yes, how much is the subscription?

By Sam May-31/2018 21:50:07

A

Dear Sam,


Sorry, it does not support cloud storage function.

Q

Can i connect to my Vera plus network?

By David May-09/2018 04:22:24

A

Hello David,

We are sorry that you can not connect to your Vera plus network.

Q

Does it sets email when movement is detected?

By Alex Apr-17/2018 12:36:59

A

Hello Alex,

I apologize for my late response.

It will sent video on your APP when movement is detected.

Q

Can it be included in an existing Xiaomi Smart Home account with connected Gateway (https://www.gearbest.com/living-appliances/pp_344667.html) Is it working as a Zigbee range expander?

By andi Apr-09/2018 13:40:44

A

Hello Andi,

Yes,it may work as a Zigbee range expander.Thank you.

Q

will this work in New Zealand and Australia ?

By adam Mar-06/2018 20:28:40

A

Hello Adam,

I apologize for my late response.

You need download APP to use it in New Zealand and Australia.Thank you.

Q

Can i connect this camera as a gateway to xiaomi honeywell fire detector to recieve mi home app notifications?

By Peter Feb-24/2018 09:42:42

A

Hello Peter,

Yes,you can connect this camera as a gateway to xiaomi honeywell fire detector to recieve mi home app notifications.Thank you.

Q

I would like to know if there a list of compatible device wich can be paired using it´s Gateway functionality. (I confused why some are not compatible like the new Aqara Smart Motion Sensor)

By Diego Aug-27/2018 19:15:47

A

Hello Diego,

It could only connect mi app.


Q

Hi, how many FPS has that camera?

By Szakulto Jul-27/2018 10:41:46

A

Hello Szakulto,

For your issue, please kindly note:

The current device fps is 12.

Q

If I buy this instead of the main Xiaomi Multifunctional Gateway I can connect everything ( Original Xiaomi Smart Door & Windows Sensor and Original Xiaomi Smart Home Aqara Human Motion Sensor ) to it and no need other gateway device ?

By Jack Jun-26/2018 17:16:41

A

Yes. This product can replace the Xiaomi multi-function gateway itself.

Q

Can I set up video storage on a local network folder, e.g. NAS or dedicated PC?

By Pedro Jun-13/2018 09:56:17

A

Dear Pedro,


Sorry, you can not set up video storage on a local network folder, e.g. NAS or dedicated PC.


Q

Do you provide cloud storage for this camera, if yes, how much is the subscription?

By Sam May-31/2018 21:50:07

A

Dear Sam,


Sorry, it does not support cloud storage function.

Q

Can i connect to my Vera plus network?

By David May-09/2018 04:22:24

A

Hello David,

We are sorry that you can not connect to your Vera plus network.

Q

Does it sets email when movement is detected?

By Alex Apr-17/2018 12:36:59

A

Hello Alex,

I apologize for my late response.

It will sent video on your APP when movement is detected.

Q

Can it be included in an existing Xiaomi Smart Home account with connected Gateway (https://www.gearbest.com/living-appliances/pp_344667.html) Is it working as a Zigbee range expander?

By andi Apr-09/2018 13:40:44

A

Hello Andi,

Yes,it may work as a Zigbee range expander.Thank you.

Q

will this work in New Zealand and Australia ?

By adam Mar-06/2018 20:28:40

A

Hello Adam,

I apologize for my late response.

You need download APP to use it in New Zealand and Australia.Thank you.

Q

Can i connect this camera as a gateway to xiaomi honeywell fire detector to recieve mi home app notifications?

By Peter Feb-24/2018 09:42:42

A

Hello Peter,

Yes,you can connect this camera as a gateway to xiaomi honeywell fire detector to recieve mi home app notifications.Thank you.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!