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Customer Q&A

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  • Product Information(9)
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Q

Can this be operated of batteries, can it have a couple of images loaded to switch through ?

By K May-02/2019 05:29:34

A

Dear K,

Thanks for your request.

Need enough power to drive, 12V3A power supply to meet its working requirements

The memory can store more than N display materials, and the material is automatically looped.

The single material display time is within 15 seconds.


Q

How are the files transferred? Does connect to a computer via usb, over wifi? Can I upload new files while the display is running?

By Alice Mar-01/2019 12:42:04

A

Hello Alice,


Please note that this model has no WiFi capability.

Let me know if you need any further assistance. 


Q

Hello! This is Sunah Kim from Korea. and I need to use your product(Utorch Z1 3D Holographic Display LED Fan Advertising Machine - BLACK EU PLUG 232284101). But the fan needs to use some converting programs for display. Could you plz answer wether it can be provide the converting program for free or not? Thank you.

By Sunah Kim Jan-17/2019 08:24:58

A

Hello Sunah,

Yes, it can be provide the converting program for free.


Q

Hey there, is the program needed to put videos on this device compatible with apple macbook pros ?

By josh Sep-16/2018 23:21:49

A

Hello Josh, 
This item supports windows instead of IOS system .

Q

What is the display resolution please.

By Terry Baker Aug-19/2018 20:48:21

A

Hello Terry, 
The display resolution is 224*420 .

Q

can we connect to video this?

By jay ferraren Apr-04/2018 14:40:10

A

Hello jay,

Yes, you can change pictures or videos.

Q

can i put my own image on the display

By John Logan Apr-03/2018 18:35:47

A

Hello John, 
Yes ,you can .

Q

How many continuos hours can it work? How may hours in total can work (life time)? Is there any waranty?

By Pedro Mar-19/2018 08:44:15

A

Hello Pedro,


Lamps can work continuously under normal working conditions (currently there is no problem for customers working 24 hours continuously), and a total of 50,000 hours can work.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Can I use an animated gif?

By Gerry Dec-01/2017 01:42:30

A

Hello Gerry,
Thanks for your inquiry.

Yes, the item supports GIF format.

Q

Can this be operated of batteries, can it have a couple of images loaded to switch through ?

By K May-02/2019 05:29:34

A

Dear K,

Thanks for your request.

Need enough power to drive, 12V3A power supply to meet its working requirements

The memory can store more than N display materials, and the material is automatically looped.

The single material display time is within 15 seconds.


Q

How are the files transferred? Does connect to a computer via usb, over wifi? Can I upload new files while the display is running?

By Alice Mar-01/2019 12:42:04

A

Hello Alice,


Please note that this model has no WiFi capability.

Let me know if you need any further assistance. 


Q

Hello! This is Sunah Kim from Korea. and I need to use your product(Utorch Z1 3D Holographic Display LED Fan Advertising Machine - BLACK EU PLUG 232284101). But the fan needs to use some converting programs for display. Could you plz answer wether it can be provide the converting program for free or not? Thank you.

By Sunah Kim Jan-17/2019 08:24:58

A

Hello Sunah,

Yes, it can be provide the converting program for free.


Q

Hey there, is the program needed to put videos on this device compatible with apple macbook pros ?

By josh Sep-16/2018 23:21:49

A

Hello Josh, 
This item supports windows instead of IOS system .

Q

What is the display resolution please.

By Terry Baker Aug-19/2018 20:48:21

A

Hello Terry, 
The display resolution is 224*420 .

Q

can we connect to video this?

By jay ferraren Apr-04/2018 14:40:10

A

Hello jay,

Yes, you can change pictures or videos.

Q

can i put my own image on the display

By John Logan Apr-03/2018 18:35:47

A

Hello John, 
Yes ,you can .

Q

How many continuos hours can it work? How may hours in total can work (life time)? Is there any waranty?

By Pedro Mar-19/2018 08:44:15

A

Hello Pedro,


Lamps can work continuously under normal working conditions (currently there is no problem for customers working 24 hours continuously), and a total of 50,000 hours can work.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Can I use an animated gif?

By Gerry Dec-01/2017 01:42:30

A

Hello Gerry,
Thanks for your inquiry.

Yes, the item supports GIF format.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!