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Customer Q&A

  • All(30)
  • Product Information(20)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(6)
  • Others(1)
Q

How long does it take to arrive to Portugal by priority line?

By Rafael Mar-01/2018 22:10:07

A

Hello Rafael,

Unregistered Air Mail(no tracking information)    15 - 28 business days    FREE SHIPPING    

Registered Air Mail    20 - 33 business days    FREE SHIPPING    

Priority Line    16 - 28 business days    FREE SHIPPING    

Expedited Shipping    13 - 18 business days    $9.84    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

Q

abt the plug type. is it based on the address delivery or i need to select it somewhere ?

By NH4 Feb-23/2018 23:01:58

A

Hello NH4,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with Dash charger?

By Joao Feb-22/2018 21:43:28

A

Hello Joao,

There is the Power Adapter for the item not the Dash charger.Hope you may understand us.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1


Q

Hello. May i ask you what is difference between EU express shipping and expedited shipping DHL. I suppose that EU express is for EU countries, so shouldn't be without additional payment for taxes if it's sent to EU? Thank you

By Milan Feb-18/2018 16:47:21

A

Hello Milan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Do i have to Pay tax for shipping to Germany? How much is it?

By El-Khatib Feb-15/2018 10:45:59

A

Hello El-Khatib,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Incluye Corning Gorilla Glass 4 o 5 o sin nada habra protectores para este dispositivo?

By Victor Linares Feb-06/2018 23:02:16

A

Hello Victor,


It's  Gorilla Glass 5

Q

hi come it with space to two sims?

By kasper Feb-04/2018 08:19:12

A

Hello kasper, 
● SIM Card: dual SIM dual standby. 1 Nano SIM card + 1 Nano SIM card 

Let me know if you need any help.

Q

Please, does this cellphone already come with film screen protector?

By Larissa Feb-03/2018 10:55:07

A

Dear Larissa,


Thank you for your inquiry.

There is no film screen protector in Package Contents.

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1


Q

Please, does this celphone come with film screen protector?

By Larissa Feb-03/2018 10:36:27

A

Dear Larissa,


Thank you for your inquiry.

There is no film screen protector in the Package Contents.

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1


Q

Please is it a new or refurbished smartphone??

By Dimitri Morel Jan-31/2018 10:35:08

A

Hello Dimitri,
Please note that it is a new item.

Please rest assured.

Q

abt the plug type. is it based on the address delivery or i need to select it somewhere ?

By NH4 Feb-23/2018 23:01:58

A

Hello NH4,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it come with Dash charger?

By Joao Feb-22/2018 21:43:28

A

Hello Joao,

There is the Power Adapter for the item not the Dash charger.Hope you may understand us.

Package Contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1


Q

Incluye Corning Gorilla Glass 4 o 5 o sin nada habra protectores para este dispositivo?

By Victor Linares Feb-06/2018 23:02:16

A

Hello Victor,


It's  Gorilla Glass 5

Q

hi come it with space to two sims?

By kasper Feb-04/2018 08:19:12

A

Hello kasper, 
● SIM Card: dual SIM dual standby. 1 Nano SIM card + 1 Nano SIM card 

Let me know if you need any help.

Q

Please, does this cellphone already come with film screen protector?

By Larissa Feb-03/2018 10:55:07

A

Dear Larissa,


Thank you for your inquiry.

There is no film screen protector in Package Contents.

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1


Q

Please, does this celphone come with film screen protector?

By Larissa Feb-03/2018 10:36:27

A

Dear Larissa,


Thank you for your inquiry.

There is no film screen protector in the Package Contents.

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1


Q

Please is it a new or refurbished smartphone??

By Dimitri Morel Jan-31/2018 10:35:08

A

Hello Dimitri,
Please note that it is a new item.

Please rest assured.

Q

Please is it a global or a chinese version???

By Dimitri Morel Jan-31/2018 10:29:47

A

Hello Dimitri,
Please note that the item is an International Version.

Hope you can understand that.

Q

Hi, come with case?

By elviojr Jan-16/2018 19:47:48

A

Hello elviojr,
For the issue, please check the package contents as follows:

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1    


Q

is this price come the cell phone, cable and dash charger include or just the cell phone and rest is sell separately ?

By Marcelo Jan-04/2018 18:23:05

A

Hello Marcelo, 
This item contains :

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1

Q

you still have it in stock?

By Cherif Jan-15/2018 17:33:32

A

Hello Cherif,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does the product is available to buy? Do you have it in stock?

By Rafael Dec-18/2017 14:59:28

A

Hello Rafael,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Are there import fees and customs duties for sending this to Greece? Where is the warehouse located?

By kp Jan-21/2018 09:37:50

A

Hello kp,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


And we will ship the item from China.


Q

How long does it take to arrive to Portugal by priority line?

By Rafael Mar-01/2018 22:10:07

A

Hello Rafael,

Unregistered Air Mail(no tracking information)    15 - 28 business days    FREE SHIPPING    

Registered Air Mail    20 - 33 business days    FREE SHIPPING    

Priority Line    16 - 28 business days    FREE SHIPPING    

Expedited Shipping    13 - 18 business days    $9.84    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

Q

Hello. May i ask you what is difference between EU express shipping and expedited shipping DHL. I suppose that EU express is for EU countries, so shouldn't be without additional payment for taxes if it's sent to EU? Thank you

By Milan Feb-18/2018 16:47:21

A

Hello Milan,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Do i have to Pay tax for shipping to Germany? How much is it?

By El-Khatib Feb-15/2018 10:45:59

A

Hello El-Khatib,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How many days does it take to ship to greece with priority line,im waiting for order process like 5 days now,Please awnser <3

By Leonidas Jan-22/2018 13:47:04

A

Hello Leonidas,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is there a customs or import duty or vat to be paid if shipped to UK ?

By Sharma Jan-13/2018 12:20:43

A

Hello Sharma,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


Q

Do you ship this product to Brasil?

By vinicius Dec-18/2017 22:19:49

A

Hello vinicius,


Yes, it can be shipped to Brasil. 


Let me know if you need any further assistance. 


Q

Hi ! Can you deliever this phone to Ukrane and not to show its real price, just to show price 150 dollars , and write that this is accessory for phone.

By Igor Jan-18/2018 09:36:22

A

Hello Igor,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.