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Customer Questions

  • All(30)
  • Product Information(20)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(6)
  • Others(1)
Q

How long does it take to arrive to Portugal by priority line?

By Rafael Mar-01/2018 22:10:07

A
Hello Rafael, Unregistered Air Mail(no tracking information)    15 - 28 business days    FREE SHIPPING    Registered Air Mail    20 - 33 business days    FREE SHIPPING    Priority Line    16 - 28 business days    FREE SHIPPING    Expedited Shipping    13 - 18 business days    $9.84    Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.
Q

abt the plug type. is it based on the address delivery or i need to select it somewhere ?

By NH4 Feb-23/2018 23:01:58

A
Hello NH4,We will send an adapter with all our products according to the order's country of delivery.
Q

Does it come with Dash charger?

By Joao Feb-22/2018 21:43:28

A
Hello Joao,There is the Power Adapter for the item not the Dash charger.Hope you may understand us.Package Contents:Cell Phone: 1 Power Adapter: 1 USB Cable: 1 Back Case : 1 SIM Needle: 1
Q

Hello. May i ask you what is difference between EU express shipping and expedited shipping DHL. I suppose that EU express is for EU countries, so shouldn't be without additional payment for taxes if it's sent to EU? Thank you

By Milan Feb-18/2018 16:47:21

A
Hello Milan, The shipping time depends on the shipping method selected during the checkout. We have 3 methods of shipping items to you, please see the estimated delivery times below: 1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html  Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.For more details: http://www.gearbest.com/about/faq.html
Q

Do i have to Pay tax for shipping to Germany? How much is it?

By El-Khatib Feb-15/2018 10:45:59

A
Hello El-Khatib,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Incluye Corning Gorilla Glass 4 o 5 o sin nada habra protectores para este dispositivo?

By Victor Linares Feb-06/2018 23:02:16

A
Hello Victor,It's  Gorilla Glass 5
Q

hi come it with space to two sims?

By kasper Feb-04/2018 08:19:12

A
Hello kasper, ● SIM Card: dual SIM dual standby. 1 Nano SIM card + 1 Nano SIM card Let me know if you need any help.
Q

Please, does this cellphone already come with film screen protector?

By Larissa Feb-03/2018 10:55:07

A
Dear Larissa,Thank you for your inquiry.There is no film screen protector in Package Contents.Cell Phone: 1 Power Adapter: 1 USB Cable: 1 Back Case : 1 SIM Needle: 1
Q

Please, does this celphone come with film screen protector?

By Larissa Feb-03/2018 10:36:27

A
Dear Larissa,Thank you for your inquiry.There is no film screen protector in the Package Contents.Cell Phone: 1 Power Adapter: 1 USB Cable: 1 Back Case : 1 SIM Needle: 1
Q

Please is it a new or refurbished smartphone??

By Dimitri Morel Jan-31/2018 10:35:08

A
Hello Dimitri, Please note that it is a new item.Please rest assured.