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Customer Questions & Answers

  • All(8)
  • Product Information(6)
  • Stock Status(1)
  • Payment
  • About Shipping(1)
  • Others
Q

Hello Can you send the Tank To a DHL Packstation in Germany

By Elia Nov-18/2018 09:32:51

A

Hello Elia,

We are pleased to inform you that we can ship all over the world, including your country.

It supports DHL for the shipping.

Q

Is this product original ?

By Ranny Jun-09/2018 22:00:30

A

Hello Ranny,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Hello! Is the tfv12 prince original, and can be authenticated on the smok website, by the qr code, or is it a fake one?

By Janos Nagy Jun-04/2018 22:43:57

A

Hello Janos,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.

Anti-counterfeit code can only be verified on the app.

You can also find the link in SMOK official website.

Q

Hello! Does this TFV fit into a Smok G-Priv2?

By Felipe Ramod May-09/2018 15:15:06

A

Hello Felipe, 
Thanks for your inquiry.

Yes it can work with Smok G-Priv2.

Q

is this tank comes with rebuild able coil as i dont like rebuild able coils thanks ahmed

By ahmed Apr-23/2018 22:04:53

A

Dear Ahmed,


Package Contents: 1 x TFV12 Tank, 1 x V12 Q4 Core ( Preinstalled 0.4 ohm Quadruple Coils ), 1 x V12 X6 Core ( 0.15 ohm Sextuple Coils ), 1 x V12 T10 Core ( 0.12 ohm Decuple Coils ), 1 x Replacement Glass Tube, 1 x English User Manual, 1 x Spare Part

   


Q

Will it be shipped to the UAE and will not be stopped by Customs and will change the name of the product to facilitate its entry Thank

By adil hamed Apr-11/2018 08:08:39

A

Hello Adil,
We ship everywhere in the world from the CN warehouse.

Unregistered Air Mail(no tracking information)    15 - 28 business days    $1.19    

Registered Air Mail    15 - 28 business days    $3.25    

Expedited Shipping    7 - 15 business days    $25.71    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

 

We could not change the item name.

Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. 


To know more about tax, please review our terms and conditions in the link below:

http://www.gearbest.com/about/terms-and-conditions.html


Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html

You may also like to contact your local customs office for more detailed information. 


Q

Hello, is there a RBA included? As i can read, there is no RBA.

By Karim Feb-04/2018 18:51:20

A

Hello Karim,

We are sincerely sorry that there is not RBA for the item.

Package Contents: 1 x TFV12 Prince Tank, 1 x V12 Prince - Q4 Core ( Preinstalled 0.4 Quadruple Coils ), 1 x V12 Prince - X6 Core ( 0.15 ohm Sextuple Coils ), 1 x V12 Prince - T10 Core ( 0.12 ohm Decuple Coils ), 1 x Replacement Glass Tube, 1 x English User Manual, 1 x Spare Part.

Let me know if you need any further assistance.


Q

Hello dose the Smok TFV12 Prince Tank come with a RBA coli or is it sold separately Thank Jamie

By Jamie Dec-18/2017 00:01:11

A

Hello Jamie,

Package Contents: 1 x TFV12 Prince Tank, 1 x V12 Prince - Q4 Core ( Preinstalled 0.4 Quadruple Coils ), 1 x V12 Prince - X6 Core ( 0.15 ohm Sextuple Coils ), 1 x V12 Prince - T10 Core ( 0.12 ohm Decuple Coils ), 1 x Replacement Glass Tube, 1 x English User Manual, 1 x Spare Part. 

Let me know if you need any further assistance. 


Q

Is this product original ?

By Ranny Jun-09/2018 22:00:30

A

Hello Ranny,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Hello! Is the tfv12 prince original, and can be authenticated on the smok website, by the qr code, or is it a fake one?

By Janos Nagy Jun-04/2018 22:43:57

A

Hello Janos,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.

Anti-counterfeit code can only be verified on the app.

You can also find the link in SMOK official website.

Q

Hello! Does this TFV fit into a Smok G-Priv2?

By Felipe Ramod May-09/2018 15:15:06

A

Hello Felipe, 
Thanks for your inquiry.

Yes it can work with Smok G-Priv2.

Q

is this tank comes with rebuild able coil as i dont like rebuild able coils thanks ahmed

By ahmed Apr-23/2018 22:04:53

A

Dear Ahmed,


Package Contents: 1 x TFV12 Tank, 1 x V12 Q4 Core ( Preinstalled 0.4 ohm Quadruple Coils ), 1 x V12 X6 Core ( 0.15 ohm Sextuple Coils ), 1 x V12 T10 Core ( 0.12 ohm Decuple Coils ), 1 x Replacement Glass Tube, 1 x English User Manual, 1 x Spare Part

   


Q

Hello, is there a RBA included? As i can read, there is no RBA.

By Karim Feb-04/2018 18:51:20

A

Hello Karim,

We are sincerely sorry that there is not RBA for the item.

Package Contents: 1 x TFV12 Prince Tank, 1 x V12 Prince - Q4 Core ( Preinstalled 0.4 Quadruple Coils ), 1 x V12 Prince - X6 Core ( 0.15 ohm Sextuple Coils ), 1 x V12 Prince - T10 Core ( 0.12 ohm Decuple Coils ), 1 x Replacement Glass Tube, 1 x English User Manual, 1 x Spare Part.

Let me know if you need any further assistance.


Q

Hello dose the Smok TFV12 Prince Tank come with a RBA coli or is it sold separately Thank Jamie

By Jamie Dec-18/2017 00:01:11

A

Hello Jamie,

Package Contents: 1 x TFV12 Prince Tank, 1 x V12 Prince - Q4 Core ( Preinstalled 0.4 Quadruple Coils ), 1 x V12 Prince - X6 Core ( 0.15 ohm Sextuple Coils ), 1 x V12 Prince - T10 Core ( 0.12 ohm Decuple Coils ), 1 x Replacement Glass Tube, 1 x English User Manual, 1 x Spare Part. 

Let me know if you need any further assistance. 


Q

Will it be shipped to the UAE and will not be stopped by Customs and will change the name of the product to facilitate its entry Thank

By adil hamed Apr-11/2018 08:08:39

A

Hello Adil,
We ship everywhere in the world from the CN warehouse.

Unregistered Air Mail(no tracking information)    15 - 28 business days    $1.19    

Registered Air Mail    15 - 28 business days    $3.25    

Expedited Shipping    7 - 15 business days    $25.71    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

 

We could not change the item name.

Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be. 


To know more about tax, please review our terms and conditions in the link below:

http://www.gearbest.com/about/terms-and-conditions.html


Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html

You may also like to contact your local customs office for more detailed information. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hello Can you send the Tank To a DHL Packstation in Germany

By Elia Nov-18/2018 09:32:51

A

Hello Elia,

We are pleased to inform you that we can ship all over the world, including your country.

It supports DHL for the shipping.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!