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Customer Q&A

  • All(9)
  • Product Information(4)
  • Stock Status
  • Payment(2)
  • About Shipping(2)
  • Others(1)
Q

Can I chance windows language chinese to english

By Ahmet Tanrikulu Jun-29/2018 19:02:51

A

Hello Ahmet, 
No ,I am sincerely sorry that Windows OS is built-in Chinese pack. 

Q

Hi im from Greece do you have storage in europe so i can make the order from there and avoid the taxes?

By Nik Jun-28/2018 16:41:26

A

Hello Nik,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is it have windows 10 product key at under the laptop

By Ahmet Tanrikulu Jun-23/2018 11:40:30

A

Hello, the system is already an OS: Windows 10

Q

will you add a chinese to uk plug, so i can use it ?

By Niks Jun-17/2018 13:13:49

A

Hello Niks,

It is Chinese plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Installing a dual boot Linux/Windows will void the warranty? Besides, is the BIOS in Chinese?

By Matteo May-09/2018 16:44:43

A

Hello Matteo, 
Installing a dual boot Linux/Windows will void the warranty.

The BIOS is in Chinese.

Let me know if you need any help.

Q

IF IS IT POSSIBLE FROM NOW ON TO SEND ME YOUR PRODUCE NOT IN $ USD, BUT ONLY IN EUROS AND I ALSO LIKE TO KNOW IF I CAN RECEIVE DELIVERY FROM EUROPE LIKE FROM A GERMAN DEPOT AND NOT FROM OUTSIDE OF EUROPE SO I CAN DO AWAY FROM MY IN GREECE EXPENSIVE CUSTOM TAX CHARGE,??? THANKS

By Mr, Z. Dion Mar-31/2018 22:38:35

A

Hello Mr,,

We will ship the item from Hongkong warehouse.

Gearbest always uses US Dollars as the primary currency for all our product prices. We advise that you had better pay for the order with US Dollars.

You may change the currency in the top right hand side of our homepage here:  http://www.gearbest.com/. But it is possible there will be the exchange rate issue bwtween EUR and USD.

Please note that we are always here to help you.


Q

Will you get the receipt after you buy this product? And I heard that many customers experienced the loss of the products after shipping, how would you solve this problem?

By Jack Mar-23/2018 18:37:22

A

Hello Jack,

We may send you the invoice after shipment.

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

Q

How along does it take to Norway?

By Jack Mar-23/2018 18:24:18

A

Hello Jack,

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Q

Does it have international warranty?

By Istvan Feb-14/2018 09:39:19

A

Hello Istvan,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Can I chance windows language chinese to english

By Ahmet Tanrikulu Jun-29/2018 19:02:51

A

Hello Ahmet, 
No ,I am sincerely sorry that Windows OS is built-in Chinese pack. 

Q

Is it have windows 10 product key at under the laptop

By Ahmet Tanrikulu Jun-23/2018 11:40:30

A

Hello, the system is already an OS: Windows 10

Q

will you add a chinese to uk plug, so i can use it ?

By Niks Jun-17/2018 13:13:49

A

Hello Niks,

It is Chinese plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

Does it have international warranty?

By Istvan Feb-14/2018 09:39:19

A

Hello Istvan,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

IF IS IT POSSIBLE FROM NOW ON TO SEND ME YOUR PRODUCE NOT IN $ USD, BUT ONLY IN EUROS AND I ALSO LIKE TO KNOW IF I CAN RECEIVE DELIVERY FROM EUROPE LIKE FROM A GERMAN DEPOT AND NOT FROM OUTSIDE OF EUROPE SO I CAN DO AWAY FROM MY IN GREECE EXPENSIVE CUSTOM TAX CHARGE,??? THANKS

By Mr, Z. Dion Mar-31/2018 22:38:35

A

Hello Mr,,

We will ship the item from Hongkong warehouse.

Gearbest always uses US Dollars as the primary currency for all our product prices. We advise that you had better pay for the order with US Dollars.

You may change the currency in the top right hand side of our homepage here:  http://www.gearbest.com/. But it is possible there will be the exchange rate issue bwtween EUR and USD.

Please note that we are always here to help you.


Q

Will you get the receipt after you buy this product? And I heard that many customers experienced the loss of the products after shipping, how would you solve this problem?

By Jack Mar-23/2018 18:37:22

A

Hello Jack,

We may send you the invoice after shipment.

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

Q

Hi im from Greece do you have storage in europe so i can make the order from there and avoid the taxes?

By Nik Jun-28/2018 16:41:26

A

Hello Nik,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How along does it take to Norway?

By Jack Mar-23/2018 18:24:18

A

Hello Jack,

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 


Q

Installing a dual boot Linux/Windows will void the warranty? Besides, is the BIOS in Chinese?

By Matteo May-09/2018 16:44:43

A

Hello Matteo, 
Installing a dual boot Linux/Windows will void the warranty.

The BIOS is in Chinese.

Let me know if you need any help.