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Customer Questions & Answers

  • All(31)
  • Product Information(26)
  • Stock Status(2)
  • Payment
  • About Shipping(1)
  • Others(2)
Q

Do you know if 4G LTE is supporting for mexico AT&T company? i want to purchase the cellphone but i need to know if the device will be working with AT&T company in mexico on 4G service

By salvador May-03/2018 18:07:19

A

Hello Salvador, 

Please check with your local communication company if they suport this network frequency:

GSM: 850/900/1800/1900MHz 
WCDMA: B1/B2/B5/B8
FDD-LTE: B1/B3/B4/B5/B7/B8/B20
TDD-LTE: B38/B40

Q

Is there a similar Xiaomi model with similar parameters which supports the Bulgarian language? Thanks in advance!

By Svetlomit Slavchev May-02/2018 06:58:33

A

Hello Svetlomit,
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Is the product approved for Colombia?

By maicol jossa Apr-30/2018 18:04:06

A

Hello Maicol,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: B1/B2/B5/B8
FDD-LTE: B1/B3/B4/B5/B7/B8/B20
TDD-LTE: B38/B40    


Q

hello I bought one phone from yours, I want to buy another one

By laimis Apr-26/2018 11:19:58

A

Hello Laimis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi Does it support Band 7 and Band 20?

By Alexandr Apr-24/2018 18:41:10

A

Hello Alexandr,
Thanks for your inquiry.

Yes, the item supports Band 7 and Band 20.

Q

Does it have italian language?

By Luigi Apr-04/2018 16:43:03

A

Hello Luigi,
Thanks for your inquiry.

Sorry, the item does not have Italian language.

Q

Do you have in stock and what colors?

By Dex Mar-29/2018 08:23:47

A

Hello Dex,
Yes, we have stock which is GRAY, please feel free to order it.
Best Regards

Q

en que colores tienes disponibles?

By tomas Mar-24/2018 17:50:23

A

Hello tomas, 
Thanks for your inquiry.

Color:GOLDEN, GRAY, ROSE GOLD

Q

does it have greek language???

By dimitris Mar-20/2018 10:53:28

A

Hello dimitris, 



Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

Could you please check if the phone support Hungary language? Thank you.

By István Mar-15/2018 13:21:18

A

Hello István,
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

Do you know if 4G LTE is supporting for mexico AT&T company? i want to purchase the cellphone but i need to know if the device will be working with AT&T company in mexico on 4G service

By salvador May-03/2018 18:07:19

A

Hello Salvador, 

Please check with your local communication company if they suport this network frequency:

GSM: 850/900/1800/1900MHz 
WCDMA: B1/B2/B5/B8
FDD-LTE: B1/B3/B4/B5/B7/B8/B20
TDD-LTE: B38/B40

Q

Is there a similar Xiaomi model with similar parameters which supports the Bulgarian language? Thanks in advance!

By Svetlomit Slavchev May-02/2018 06:58:33

A

Hello Svetlomit,
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Is the product approved for Colombia?

By maicol jossa Apr-30/2018 18:04:06

A

Hello Maicol,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Networks:
GSM: 850/900/1800/1900MHz 
WCDMA: B1/B2/B5/B8
FDD-LTE: B1/B3/B4/B5/B7/B8/B20
TDD-LTE: B38/B40    


Q

Hi Does it support Band 7 and Band 20?

By Alexandr Apr-24/2018 18:41:10

A

Hello Alexandr,
Thanks for your inquiry.

Yes, the item supports Band 7 and Band 20.

Q

Does it have italian language?

By Luigi Apr-04/2018 16:43:03

A

Hello Luigi,
Thanks for your inquiry.

Sorry, the item does not have Italian language.

Q

does it have greek language???

By dimitris Mar-20/2018 10:53:28

A

Hello dimitris, 



Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

Could you please check if the phone support Hungary language? Thank you.

By István Mar-15/2018 13:21:18

A

Hello István,
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

Does this model (Global version) support Bulgarian?

By Stanislav Dachev Mar-13/2018 13:19:00

A

Hello Stanislav,
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

Hello, you have the software in Spanish, you have a fingerprint detector?

By Marco Antonio Mar-12/2018 07:54:23

A

Hello Marco,

Yes.
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Additional Features: 3G,4G,Alarm,Browser,Calculator,Calendar,Camera,E-book,Fingerprint recognition,Fingerprint Unlocking,MP3,MP4,WiFi 

Q

Once paid, how can i know which plug comes in the package? or How can I select the plug I'd like?

By Isela Mar-05/2018 16:47:03

A

Hello Isela,

The plug is Chinese.

We will send an adapter with all our products according to the order's country of delivery.


Q

Do you have in stock and what colors?

By Dex Mar-29/2018 08:23:47

A

Hello Dex,
Yes, we have stock which is GRAY, please feel free to order it.
Best Regards

Q

en que colores tienes disponibles?

By tomas Mar-24/2018 17:50:23

A

Hello tomas, 
Thanks for your inquiry.

Color:GOLDEN, GRAY, ROSE GOLD

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi, I'm from Colombia and I want to buy this device, my question is the guarantee: what do I do if it comes to me without working, or damaged?

By Juan Mar-12/2018 04:42:51

A

Hello Juan,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

hello I bought one phone from yours, I want to buy another one

By laimis Apr-26/2018 11:19:58

A

Hello Laimis,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Once paid, can gearbest cancel my order?

By Gabriel Tirado Jan-30/2018 22:04:32

A

Hello Gabriel ,

We may cancel the order for you.

If thers is something wrong with the order,please go to our Support Center here: http://support.gearbest.com/

For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.