Customer Questions & Answers

  • All(22)
  • Product Information(15)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

Hi i want to get this item but im using UK plug, type G. the options you have are only US and EU plug but i dont use those. Would it be possible to get the UK plug?

By samantha Jul-13/2018 13:34:01

A

Hello Samantha,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it have duel Z motors or just one?

By Wee Jul-05/2018 11:17:38

A

Hello Wee, 
It has duel Z motors.

Let me know if you need any help.

Q

Can be exchange 0.2 or 0.25 nozzle ?

By Jason Jun-22/2018 19:44:52

A

Hello Jason,

No, sorry.

Nozzle quantity: Single 
Nozzle diameter: 0.4mm 
Nozzle temperature: Room temperature to 250 degree 

Q

Hi, you could kindly tell me what are the xyz dimensions of the printer, it is very important for me because I have to put it in a piece of furniture. Thanks in advance Giorgio

By Giorgio May-22/2018 21:06:35

A

Hello Giorgio,

The length, width and height are: 305*305*320mm.

Q

Is this JGAURORA A5 the updated version with the removable bed?

By Eddie May-15/2018 21:01:34

A

Hello Eddie,
Thanks for your inquiry.

Yes, the heat bed can be removed.

Q

Will this printer work with Octoprint on the Raspberry Pi?

By Nate May-15/2018 14:45:32

A

Hello Nate,


The  A5 uses the atmega 2560 chip and the marlin firmware, so theoretically  it supports octoprint, but we haven't tested it ourselves and can't  guarantee that it can be used completely. However, other users have tested it and can use it. Can try

Q

Can this be shipped with a UK plug?

By James May-15/2018 03:42:09

A

Hello James,
We will send an adaptor according to the order's country of delivery.

Q

When will it be available shopping to Brazil?

By Ivan Aguiar May-09/2018 00:45:26

A

Hello Ivan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Hello, where does the item been shipped from?

By Kadir May-02/2018 23:31:34

A

Hello Kadir,


Shenzhen, China

Q

Hello, is a WiFi-Module inside, into the 2018Model 3d Printer, or must i seperat pay only? (sorry for my bad-english)

By Blackfossil Apr-23/2018 13:19:47

A

Dear Blackfossil,


Sorry, it does have a WiFi Module inside.

Q

Hi i want to get this item but im using UK plug, type G. the options you have are only US and EU plug but i dont use those. Would it be possible to get the UK plug?

By samantha Jul-13/2018 13:34:01

A

Hello Samantha,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it have duel Z motors or just one?

By Wee Jul-05/2018 11:17:38

A

Hello Wee, 
It has duel Z motors.

Let me know if you need any help.

Q

Can be exchange 0.2 or 0.25 nozzle ?

By Jason Jun-22/2018 19:44:52

A

Hello Jason,

No, sorry.

Nozzle quantity: Single 
Nozzle diameter: 0.4mm 
Nozzle temperature: Room temperature to 250 degree 

Q

Hi, you could kindly tell me what are the xyz dimensions of the printer, it is very important for me because I have to put it in a piece of furniture. Thanks in advance Giorgio

By Giorgio May-22/2018 21:06:35

A

Hello Giorgio,

The length, width and height are: 305*305*320mm.

Q

Is this JGAURORA A5 the updated version with the removable bed?

By Eddie May-15/2018 21:01:34

A

Hello Eddie,
Thanks for your inquiry.

Yes, the heat bed can be removed.

Q

Will this printer work with Octoprint on the Raspberry Pi?

By Nate May-15/2018 14:45:32

A

Hello Nate,


The  A5 uses the atmega 2560 chip and the marlin firmware, so theoretically  it supports octoprint, but we haven't tested it ourselves and can't  guarantee that it can be used completely. However, other users have tested it and can use it. Can try

Q

Can this be shipped with a UK plug?

By James May-15/2018 03:42:09

A

Hello James,
We will send an adaptor according to the order's country of delivery.

Q

Hello, is a WiFi-Module inside, into the 2018Model 3d Printer, or must i seperat pay only? (sorry for my bad-english)

By Blackfossil Apr-23/2018 13:19:47

A

Dear Blackfossil,


Sorry, it does have a WiFi Module inside.

Q

Does it support STL files?

By Bill Apr-10/2018 18:19:30

A

Hello Bill,


Yes, File format: BMP,JPG,STL,G-code,OBJ . 


Let me know if you need any further assistance. 


Q

Is this the latest revision with the metal rather than plastic parts? Do you send to UK?

By Jim Porter Feb-06/2018 16:55:09

A

Hello Jim, 
Type: CNC,Complete Machine,Metal 

We can ship it to UK.

Let me know if you need any help.

Q

Is this printer in stock? I want to buy one today but only if it is ready for shipping. Thanks.

By Miro Jan-26/2018 19:29:39

A

Hello Miro,

The item is in stock now,please feel free to order it. 

Best Regards



Q

Is the printer in stock. If no please let me know the estimate delivery time.

By Gennaro Dec-09/2017 16:38:41

A

Hello Gennaro,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

If I purchase The Jgaurora A5 printer from you would I have other fees other the 477$ CAD + Shipping around 20$. Do I have to pay taxes on top of it.

By DAn Feb-05/2018 17:47:53

A

Hello DAn,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

When will it be available shopping to Brazil?

By Ivan Aguiar May-09/2018 00:45:26

A

Hello Ivan,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Check out our brand new products here : http://www.gearbest.com/new-products/

Grab our best deals here : http://www.gearbest.com/gadget-deals.html


Q

Hello, where does the item been shipped from?

By Kadir May-02/2018 23:31:34

A

Hello Kadir,


Shenzhen, China

Q

Hello, Do I have to pay VAT and TOLL if u send it to Poland ?

By MAC Apr-20/2018 17:37:38

A

Hello MAC,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello JGAURORA, My 3D printer was broken for plugged in other voltage. My son want to fix it and then I'd like to buy two condensers as below. Size as below Diameter 16mm Length about 45mm Voltage 200V Capacity 560uf Let me know how can i buy the condenser. Pls. Return your reply ASAP I live in Korea. Have a nice day.

By Robbin Feb-09/2018 04:47:01

A

Hello Robbin
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.