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Customer Questions & Answers

  • All(23)
  • Product Information(19)
  • Stock Status
  • Payment(2)
  • About Shipping(1)
  • Others(1)
Q

The Xiaomi Mi Mix 2 works in german

By Gerhard Maerkisch May-25/2018 05:38:45

A

Hello Gerhard,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

Q

Hello, Does it have NFC? Thanks. Cooba

By Cooba Apr-23/2018 17:13:58

A

Hello Cooba, 

Thank you for your inquiry.

Yes, it can support NFC.

Q

Questo smartphone è anche in lingua ITALIANO?

By Macicon Mar-22/2018 21:55:27

A

Hello Macicon, 
Thanks for your inquiry.

Yes, it has Spanish.

Q

hello, from which stock do you send this phone to germany and is there german as language inkl google play store on the phone? if you ship this phone from china stock, is it inclusive tax?

By reiner georg Feb-15/2018 10:11:17

A

Hello reiner,


We ship everywhere in the world from the CN warehouse.    

   

Google Play Store: Yes 


Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this phone work with sprint in the United States?

By Ta Feb-07/2018 20:44:01

A

Hello Ta,

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Why is this phone higher price than this. https://www.gearbest.com/cell-phones/pp_1572411.html?wid=4 ? does this phone work in Brazil?

By Andre Feb-05/2018 19:52:10

A

Hello Andre,


For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
GSM 850/900/1800/1900MHz
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

If your country can support the bands, you can use it in your country.


Please note that the price of the item can be affected by many factors and it is out of our control.

Hope you can understand that.


Q

Hello, This version has FCC ID Code? What's number? What are the specification for MDE5 version? Thanks,

By Rafael Feb-05/2018 14:42:45

A

Hello Rafael,


Sorry there is no FCC ID. 


Let me know if you need any further assistance. 


Q

Is it comes with US plug?

By Bruno Feb-05/2018 02:23:07

A

Hello Bruno,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

I made the payment, when it will be sent?

By Coelho Feb-01/2018 13:00:39

A

Hello Coelho,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Could you register the price of USD185 so if i get custom charged i´ll get only for the 185 dolar?

By Eduardo Jan-24/2018 13:36:21

A

Hello Eduardo,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

The Xiaomi Mi Mix 2 works in german

By Gerhard Maerkisch May-25/2018 05:38:45

A

Hello Gerhard,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
GSM 850/900/1800/1900MHz
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

Q

Hello, Does it have NFC? Thanks. Cooba

By Cooba Apr-23/2018 17:13:58

A

Hello Cooba, 

Thank you for your inquiry.

Yes, it can support NFC.

Q

Questo smartphone è anche in lingua ITALIANO?

By Macicon Mar-22/2018 21:55:27

A

Hello Macicon, 
Thanks for your inquiry.

Yes, it has Spanish.

Q

hello, from which stock do you send this phone to germany and is there german as language inkl google play store on the phone? if you ship this phone from china stock, is it inclusive tax?

By reiner georg Feb-15/2018 10:11:17

A

Hello reiner,


We ship everywhere in the world from the CN warehouse.    

   

Google Play Store: Yes 


Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this phone work with sprint in the United States?

By Ta Feb-07/2018 20:44:01

A

Hello Ta,

All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


Q

Hello, This version has FCC ID Code? What's number? What are the specification for MDE5 version? Thanks,

By Rafael Feb-05/2018 14:42:45

A

Hello Rafael,


Sorry there is no FCC ID. 


Let me know if you need any further assistance. 


Q

Is it comes with US plug?

By Bruno Feb-05/2018 02:23:07

A

Hello Bruno,

It is EU plug.

We will send an adapter with all our products according to the order's country of delivery.


Q

does this come with a US/Can charger?

By Scott Jan-21/2018 21:30:58

A

Hello Scott,
Thanks for your inquiry.

Sorry, it does not come with a US charger.

Q

This smartphone have NFC connection to use Google Pay?

By Jean Jan-04/2018 16:55:02

A

Hello Jean,
Thanks for your inquiry.

Yes, the item supports NFC function.

Q

Hi, does the phone support german language? I can not find it in the list. Thanks

By Frank Jan-03/2018 09:18:11

A

Hello Frank,


Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese . 

Let me know if you need any further assistance. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Why is this phone higher price than this. https://www.gearbest.com/cell-phones/pp_1572411.html?wid=4 ? does this phone work in Brazil?

By Andre Feb-05/2018 19:52:10

A

Hello Andre,


For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

Network: 
GSM 850/900/1800/1900MHz
WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
TDD-LTE B34/B38/B39/B40/B41

If your country can support the bands, you can use it in your country.


Please note that the price of the item can be affected by many factors and it is out of our control.

Hope you can understand that.


Q

Could you register the price of USD185 so if i get custom charged i´ll get only for the 185 dolar?

By Eduardo Jan-24/2018 13:36:21

A

Hello Eduardo,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

I made the payment, when it will be sent?

By Coelho Feb-01/2018 13:00:39

A

Hello Coelho,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Battery capacitx is 3400 right no 4500 ?

By George Jan-08/2018 11:17:27

A

Hello George,
Thanks for your inquiry.

Battery Capacity (mAh): 3400mAh (typ) / 3300mAh (min) .