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Customer Questions & Answers

  • All(25)
  • Product Information(18)
  • Stock Status(4)
  • Payment
  • About Shipping(1)
  • Others(2)
Q

WILL IT BE AVAILABLE AGAIN?

By Fuad May-14/2018 08:07:44

A

Hello Fuad,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

do you have stock?

By Gus Apr-10/2018 04:48:43

A

Hello Gus,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

a query ?expedient curie - what company is DHL, Fedex, EMS ?

By Dovhal Mar-08/2018 23:17:45

A

Hello Dovhal,


The company is DHL or Fedex. 


Let me know if you need any further assistance. 


Q

Does it come with a screen protector?

By Mat Feb-20/2018 05:18:15

A

Hello Mat,

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Does it work on USA T-mobile 4G LTE?

By Robin Datta Feb-07/2018 04:43:46

A

Hello Robin,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B20 TDD-LTE B38/B40/B41

Q

Is it full Brand New? coz some are refurbished, not full new

By dex Jan-17/2018 11:04:17

A

Hello dex,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Can i use this phone in Mexico?

By Alan Dec-28/2017 14:24:45

A

Hello Alan,

It can work with below Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B20 TDD-LTE B38/B40/B41. 

Let me know if you need any further assistance. 


Q

Does it come with the American plug?

By Cesar Bencomo Dec-13/2017 03:49:58

A

Hello Cesar,
Thanks for your inquiry.

It comes with the EU PLUG.

Q

Still enough stock?

By Alex Dec-07/2017 17:41:56

A

Hello Alex,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi Could you confirm this phone has Andriod 6.x, the manufacturers page (http://www.ztedevices.co.uk/) doesn't say so. regards HM

By HM Nov-30/2017 16:20:02

A

Hello HM,
Please note that the system of the item is Android 6.0.

Q

Does it work on USA T-mobile 4G LTE?

By Robin Datta Feb-07/2018 04:43:46

A

Hello Robin,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B20 TDD-LTE B38/B40/B41

Q

Is it full Brand New? coz some are refurbished, not full new

By dex Jan-17/2018 11:04:17

A

Hello dex,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Can i use this phone in Mexico?

By Alan Dec-28/2017 14:24:45

A

Hello Alan,

It can work with below Network: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B20 TDD-LTE B38/B40/B41. 

Let me know if you need any further assistance. 


Q

Does it come with the American plug?

By Cesar Bencomo Dec-13/2017 03:49:58

A

Hello Cesar,
Thanks for your inquiry.

It comes with the EU PLUG.

Q

Hi Could you confirm this phone has Andriod 6.x, the manufacturers page (http://www.ztedevices.co.uk/) doesn't say so. regards HM

By HM Nov-30/2017 16:20:02

A

Hello HM,
Please note that the system of the item is Android 6.0.

Q

Hi, I'm frome France and i want to know if the phone is avaible with the 4G in France Thanks

By Issar Nov-29/2017 11:21:14

A

Hello Issar, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/900/1700/1900/2100MHz 
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B19/B20 TDD-LTE B38/B40/B41

Q

He had Google Play market ?

By Customer Nov-25/2017 20:10:26

A

Hello Customer,

Google Play Store: Yes . 

Let me know if you need any further assistance. 


Q

Hi,this smartphone have NFC? This is an important smartphone choice for android pay.If the smartphone supports this feature, I will buy it

By Picassolio Nov-25/2017 19:48:14

A

Hello Picassolio,

Yes, this item is global version and it can support NFC.

Let me know if you need any further assistance.


Q

Hello! I'm in Germay. Does this model support the band FDD LTE BAND19 (800mhz)? In the feature list it is listed, therefore supposed to be supported But the one person from Japan asking the same question which was answered with NO! So, what is right?

By Juergen Nov-25/2017 19:17:54

A

Hello Juergen,


Yes, it can support B19 800MHz. 

Let me know if you need any further assistance. 


Q

Hello. Does it has Russian language? Thanks.

By Andrey Nov-25/2017 13:33:24

A

Hello Andrey, 
Yes ,this item has Russian language .

Q

WILL IT BE AVAILABLE AGAIN?

By Fuad May-14/2018 08:07:44

A

Hello Fuad,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

do you have stock?

By Gus Apr-10/2018 04:48:43

A

Hello Gus,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

Still enough stock?

By Alex Dec-07/2017 17:41:56

A

Hello Alex,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is this item still in stock?

By RaSheda Nov-28/2017 08:24:08

A

Hello RaSheda,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

a query ?expedient curie - what company is DHL, Fedex, EMS ?

By Dovhal Mar-08/2018 23:17:45

A

Hello Dovhal,


The company is DHL or Fedex. 


Let me know if you need any further assistance. 


Q

Does it come with a screen protector?

By Mat Feb-20/2018 05:18:15

A

Hello Mat,

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Hi. Do you have Hungarian language?

By Tome Nov-10/2017 12:40:19

A

Hello Tome,

Sorry it can support below Language: Traditional/Simplified Chinese, Japanese, Bahasa Melayu, Deutsch, English, Spanish, French, Italiano, Polski, Portuguese, Vietnamese, Turkish, Hebrew, Arabic, Farsi, Hindi . 


Let me know if you need any further assistance.