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Customer Q&A

  • All(16)
  • Product Information(14)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others
Q

Is fast 23 warehouse in Europe? If it is I can avoid taxes

By Chris Jul-13/2019 21:25:47

A

Hello Chris,


Fast 23 warehouse in Europe. 



If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does the remote controller comes with a battery?

By does the controller comes with a battery? Jun-26/2019 08:52:25

A

Hello Does,


Thanks for your inquiry.


● Free Bluetooth remote control ( built-in CR2032 battery ) suitable for Yeelight ceiling light series


Have a nice day.


Q

das it work with google home?

By Maciej Dec-30/2018 22:34:22

A

Hello Maciej,

For your issue, please kindly note:

Yeelight ceiling lights, all products with WIFI controller support Alexa and Google Home.


Q

Hi. Can this lamp be paired and work with DOMOTICZ?

By Cezary Dec-10/2018 11:01:28

A

Hello Cezary,


No, it can't.

Q

hello, does this 480 version have the ambilight that can change the color? I have 650 version at home and there I have the ambilight with 16 milions colors. thanks

By Libor Nov-11/2018 19:30:47

A

Hello  Libor,


No, it does not support the function.


Q

is it suitable for a normal bathroom?

By Kater Garfield Nov-11/2018 18:41:40

A

Hello Kater, 

Thank you for your inquiry.  

Yes,it is ok.

Suggested Space Fit: Bathroom,Dining Room,Indoor 

Q

According to the website of Yeelight, this product can also change color. Can you confirm that this is possible?

By Bram Oct-15/2018 12:26:33

A

Hello Bram,


Sorry, it can not change color.

Q

what is the wattage?

By Tirtha Jul-06/2018 04:32:50

A

Hello Tirtha,


It's 25W.

Q

What about customs in the EU?

By DaLanik Jun-28/2018 10:25:24

A

Hello DaLanik,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does it work in lower temperature? Below 0 deggrees Celsius?

By Lukasz Jun-08/2018 11:36:39

A

Hello Lukasz, 

Thank you for your inquiry.

Yes, it can work in lower temperature. 

Q

does the remote controller comes with a battery?

By does the controller comes with a battery? Jun-26/2019 08:52:25

A

Hello Does,


Thanks for your inquiry.


● Free Bluetooth remote control ( built-in CR2032 battery ) suitable for Yeelight ceiling light series


Have a nice day.


Q

das it work with google home?

By Maciej Dec-30/2018 22:34:22

A

Hello Maciej,

For your issue, please kindly note:

Yeelight ceiling lights, all products with WIFI controller support Alexa and Google Home.


Q

Hi. Can this lamp be paired and work with DOMOTICZ?

By Cezary Dec-10/2018 11:01:28

A

Hello Cezary,


No, it can't.

Q

hello, does this 480 version have the ambilight that can change the color? I have 650 version at home and there I have the ambilight with 16 milions colors. thanks

By Libor Nov-11/2018 19:30:47

A

Hello  Libor,


No, it does not support the function.


Q

is it suitable for a normal bathroom?

By Kater Garfield Nov-11/2018 18:41:40

A

Hello Kater, 

Thank you for your inquiry.  

Yes,it is ok.

Suggested Space Fit: Bathroom,Dining Room,Indoor 

Q

According to the website of Yeelight, this product can also change color. Can you confirm that this is possible?

By Bram Oct-15/2018 12:26:33

A

Hello Bram,


Sorry, it can not change color.

Q

what is the wattage?

By Tirtha Jul-06/2018 04:32:50

A

Hello Tirtha,


It's 25W.

Q

Does it work in lower temperature? Below 0 deggrees Celsius?

By Lukasz Jun-08/2018 11:36:39

A

Hello Lukasz, 

Thank you for your inquiry.

Yes, it can work in lower temperature. 

Q

Hello! This model with RGB?

By Alina Apr-30/2018 20:24:58

A

Hello Alina,
Thanks for your inquiry.

Sorry, the item does not come with RGB.

Q

How many Watts of it?

By ohad Apr-14/2018 18:56:30

A

Dear Ohad,



It's 25W.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is fast 23 warehouse in Europe? If it is I can avoid taxes

By Chris Jul-13/2019 21:25:47

A

Hello Chris,


Fast 23 warehouse in Europe. 



If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What about customs in the EU?

By DaLanik Jun-28/2018 10:25:24

A

Hello DaLanik,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!