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Customer Q&A

  • All(8)
  • Product Information(6)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

How often I must change filter?

By svetlozar Nov-27/2018 11:21:15

A

Hello Svetlozar,


 You need to change filter after 3-5 months in normal condition.



Q

Hello, can in be delivered to USA.Thank you.

By Yevgeniy Spiridonov Sep-26/2018 01:48:01

A

Hello Yevgeniy, 

We sent this item to USA. You can add the item to your cart first.




Q

Does it come with a filter or does it need to be bought apart?

By Asier Sep-14/2018 02:03:12

A

Hello Asier,

Weight: 4.5kg ( filter included )


Q

Hi - is there an option to ship from EU warehouse to avoid extra taxes? Thanks

By Rendeles Aug-02/2018 13:01:00

A

Hello Rendeles,

We are so sorry to tell you that we can only ship it from China warehouse now.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does the Xiaomi OLED Display Smart Air Purifier 2S have a CE certificate?

By Lucas Apr-20/2018 12:13:08

A

Hello Lucas, 
No ,I am sincerely sorry that it does not have .

Q

Hello, i have a question 1. Do i have to pay import fax? 2; If it doesn't work after 6 month, how to repaire it? who is in charge of this problem? you or gear best Thanks in advance

By Seungtaek Apr-05/2018 13:26:54

A

Hello Seungtaek,


Unfortunately, we have no control over these regulations and potential import duties, and cannot predict when tax will occur. To know more about tax in your local country, you can consult with DHL or your local Customs office.

Appreciate your understanding.


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi. Does it come with EU plug ? Thanks

By Radoslav Hristov Feb-06/2018 20:28:20

A

Hello Radoslav,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi. Does it come with Chinese plug ? Thankfully

By Cretu Viorel Florin Feb-04/2018 19:31:42

A

Hello Cretu,

Yes,there will be Chinese plug for the item.


Q

How often I must change filter?

By svetlozar Nov-27/2018 11:21:15

A

Hello Svetlozar,


 You need to change filter after 3-5 months in normal condition.



Q

Hello, can in be delivered to USA.Thank you.

By Yevgeniy Spiridonov Sep-26/2018 01:48:01

A

Hello Yevgeniy, 

We sent this item to USA. You can add the item to your cart first.




Q

Does it come with a filter or does it need to be bought apart?

By Asier Sep-14/2018 02:03:12

A

Hello Asier,

Weight: 4.5kg ( filter included )


Q

Does the Xiaomi OLED Display Smart Air Purifier 2S have a CE certificate?

By Lucas Apr-20/2018 12:13:08

A

Hello Lucas, 
No ,I am sincerely sorry that it does not have .

Q

Hi. Does it come with EU plug ? Thanks

By Radoslav Hristov Feb-06/2018 20:28:20

A

Hello Radoslav,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi. Does it come with Chinese plug ? Thankfully

By Cretu Viorel Florin Feb-04/2018 19:31:42

A

Hello Cretu,

Yes,there will be Chinese plug for the item.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi - is there an option to ship from EU warehouse to avoid extra taxes? Thanks

By Rendeles Aug-02/2018 13:01:00

A

Hello Rendeles,

We are so sorry to tell you that we can only ship it from China warehouse now.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, i have a question 1. Do i have to pay import fax? 2; If it doesn't work after 6 month, how to repaire it? who is in charge of this problem? you or gear best Thanks in advance

By Seungtaek Apr-05/2018 13:26:54

A

Hello Seungtaek,


Unfortunately, we have no control over these regulations and potential import duties, and cannot predict when tax will occur. To know more about tax in your local country, you can consult with DHL or your local Customs office.

Appreciate your understanding.


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html