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Customer Questions

  • All(57)
  • Product Information(42)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(6)
  • Others(5)
Q

About the card slot ... Is it a three-card slot, where you can run 2 nano sim cards and 1 micro sd card at the same time? Or is it just a common card tray for dual sim?

By Frederic Sep-15/2018 13:28:06

A
Hello Frederic, SIM Card Slot: Dual SIM,Dual Standby 
Q

Greetings! I want to know if this product is still avaiable. For some reason, I can't purchase it. Thank you!

By Laura Aug-24/2018 18:18:22

A
Hello Laura,We regret to inform you that this item is no longer available. Please check out our other amazing items here: http://www.gearbest.com/new-products/ Grab our best deals here: http://www.gearbest.com/gadget-deals.html 
Q

Could you tell me if this phone works on all Networks in South Africa. Thank you.

By Noeleen Pieterse Jul-31/2018 08:41:28

A
Hello Noeleen,Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.GSM850/900/1800/1900MHzWCDMAB1/B2/B5/B8FDD-LTEB1/B3/B4/B5/B7/B8/B20TDD-LTEB38/B40
Q

Xiaomi Redmi 5A 4G Smartphone Global Version ColorGray Does this model support Japanese?

By umeda Jul-28/2018 16:50:53

A
Hello Umeda, Thank you for your inquiry.Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Italian, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese.Sorry, it does not support Japanese. 
Q

Hi, I am from Greece i wanted to ask if there are any customs expenses for this product in order to receive it

By Stavros Arnaoutoglou Jul-18/2018 08:42:58

A
Hello Stavros,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Did you have in stock?

By Jesus Jul-16/2018 23:23:29

A
Hello Jesus,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

Hello, I would like to buy this phone. Xiaomi Mi Note 2 . When will it be available in the GW-2 magazine? Please send me a link to purchase

By Krzysztof Cwiek Jul-04/2018 15:27:00

A
Hello Krzysztof,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.
Q

Hi. Package Contents Cell Phone: 1 English Manual : 1 Power Adapter: 1 USB Cable: 1 Need information about "Power Adapter". For my country (Armenia) need EU plug F type (as in Russia, etc.). Do you support it and need I select it when will place order. Thanks.

By Robert Martirosyan Jun-26/2018 13:36:27

A
Dear Robert,Yes, it comes with EU plug.
Q

Hello. I've bought a Xiaomi 5a from you website. Do you include a silicone case? Regards

By RiG Jun-04/2018 07:30:28

A
Hello RiG, Package ContentsCell Phone: 1 English Manual : 1 Power Adapter: 1 USB Cable: 1    We are sorry that there is no silicone case in this package.
Q

Does it have the gyroscope sensor ? (i know it is present on Xiaomi Redmi 4A)

By Gigi Jun-03/2018 21:03:14

A
Hello Gigi, Sensor: Accelerometer,Ambient Light Sensor,E-Compass,Gravity Sensor,Hall Sensor,Proximity Sensor