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Customer Questions & Answers

  • All(57)
  • Product Information(42)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(6)
  • Others(5)
Q

About the card slot ... Is it a three-card slot, where you can run 2 nano sim cards and 1 micro sd card at the same time? Or is it just a common card tray for dual sim?

By Frederic Sep-15/2018 13:28:06

A

Hello Frederic, 
SIM Card Slot: Dual SIM,Dual Standby 

Q

Greetings! I want to know if this product is still avaiable. For some reason, I can't purchase it. Thank you!

By Laura Aug-24/2018 18:18:22

A

Hello Laura,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Could you tell me if this phone works on all Networks in South Africa. Thank you.

By Noeleen Pieterse Jul-31/2018 08:41:28

A

Hello Noeleen,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

GSM850/900/1800/1900MHz
WCDMAB1/B2/B5/B8
FDD-LTEB1/B3/B4/B5/B7/B8/B20
TDD-LTEB38/B40

Q

Xiaomi Redmi 5A 4G Smartphone Global Version ColorGray Does this model support Japanese?

By umeda Jul-28/2018 16:50:53

A

Hello Umeda, 

Thank you for your inquiry.

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Italian, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese.

Sorry, it does not support Japanese. 

Q

Hi, I am from Greece i wanted to ask if there are any customs expenses for this product in order to receive it

By Stavros Arnaoutoglou Jul-18/2018 08:42:58

A

Hello Stavros,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Did you have in stock?

By Jesus Jul-16/2018 23:23:29

A

Hello Jesus,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, I would like to buy this phone. Xiaomi Mi Note 2 . When will it be available in the GW-2 magazine? Please send me a link to purchase

By Krzysztof Cwiek Jul-04/2018 15:27:00

A

Hello Krzysztof,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi. Package Contents Cell Phone: 1 English Manual : 1 Power Adapter: 1 USB Cable: 1 Need information about "Power Adapter". For my country (Armenia) need EU plug F type (as in Russia, etc.). Do you support it and need I select it when will place order. Thanks.

By Robert Martirosyan Jun-26/2018 13:36:27

A

Dear Robert,


Yes, it comes with EU plug.


Q

Hello. I've bought a Xiaomi 5a from you website. Do you include a silicone case? Regards

By RiG Jun-04/2018 07:30:28

A

Hello RiG,

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1    


We are sorry that there is no silicone case in this package.

Q

Does it have the gyroscope sensor ? (i know it is present on Xiaomi Redmi 4A)

By Gigi Jun-03/2018 21:03:14

A

Hello Gigi,

Sensor: Accelerometer,Ambient Light Sensor,E-Compass,Gravity Sensor,Hall Sensor,Proximity Sensor    



Q

About the card slot ... Is it a three-card slot, where you can run 2 nano sim cards and 1 micro sd card at the same time? Or is it just a common card tray for dual sim?

By Frederic Sep-15/2018 13:28:06

A

Hello Frederic, 
SIM Card Slot: Dual SIM,Dual Standby 

Q

Could you tell me if this phone works on all Networks in South Africa. Thank you.

By Noeleen Pieterse Jul-31/2018 08:41:28

A

Hello Noeleen,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

GSM850/900/1800/1900MHz
WCDMAB1/B2/B5/B8
FDD-LTEB1/B3/B4/B5/B7/B8/B20
TDD-LTEB38/B40

Q

Xiaomi Redmi 5A 4G Smartphone Global Version ColorGray Does this model support Japanese?

By umeda Jul-28/2018 16:50:53

A

Hello Umeda, 

Thank you for your inquiry.

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Italian, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese.

Sorry, it does not support Japanese. 

Q

Hello, I would like to buy this phone. Xiaomi Mi Note 2 . When will it be available in the GW-2 magazine? Please send me a link to purchase

By Krzysztof Cwiek Jul-04/2018 15:27:00

A

Hello Krzysztof,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi. Package Contents Cell Phone: 1 English Manual : 1 Power Adapter: 1 USB Cable: 1 Need information about "Power Adapter". For my country (Armenia) need EU plug F type (as in Russia, etc.). Do you support it and need I select it when will place order. Thanks.

By Robert Martirosyan Jun-26/2018 13:36:27

A

Dear Robert,


Yes, it comes with EU plug.


Q

Hello. I've bought a Xiaomi 5a from you website. Do you include a silicone case? Regards

By RiG Jun-04/2018 07:30:28

A

Hello RiG,

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
USB Cable: 1    


We are sorry that there is no silicone case in this package.

Q

Does it have the gyroscope sensor ? (i know it is present on Xiaomi Redmi 4A)

By Gigi Jun-03/2018 21:03:14

A

Hello Gigi,

Sensor: Accelerometer,Ambient Light Sensor,E-Compass,Gravity Sensor,Hall Sensor,Proximity Sensor    



Q

Has the Phone German Language.

By Mark May-25/2018 05:38:04

A

Hello Mark,
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Italian, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

IS IT SUPPORT GREEK LANGUAGE

By panagiotis May-20/2018 10:39:10

A

Dear Panagiotis,


Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Italian, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

Q

can i use indian sim card in this product ?

By Brahmdutt May-18/2018 23:53:14

A

Hello Brahmdutt,


can

Q

Greetings! I want to know if this product is still avaiable. For some reason, I can't purchase it. Thank you!

By Laura Aug-24/2018 18:18:22

A

Hello Laura,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Did you have in stock?

By Jesus Jul-16/2018 23:23:29

A

Hello Jesus,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

What does mean Warehouse Options: HK GW4 GW16 and where to check?

By Kolev Feb-07/2018 07:33:10

A

Hello Kolev,
HK warehouse is in Hong Kong.

GW4 warehouse and GW16 warehouse are in EU.

Q

this phone has a built-in Croatian language. Thanks in advance for the answer Alexander

By Aleksandar Mar-26/2018 14:18:03

A

Hello Aleksandar,
Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 


Q

Hi, I am from Greece i wanted to ask if there are any customs expenses for this product in order to receive it

By Stavros Arnaoutoglou Jul-18/2018 08:42:58

A

Hello Stavros,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

What is the delivery date?

By Elie Tatttevin May-24/2018 15:20:58

A

Hello Elie,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

how long does it take to get to Colombia?

By Diego May-20/2018 15:49:25

A

Hello Diego,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you ship to maaysia?? At Sarawak,Malaysia..Postcode: 93250

By Mohd Fiqriyanie Apr-23/2018 12:32:08

A

Hello Mohd, 
Thanks for your inquiry.

We ship this item to Malaysia. You can add the item to your cart first.


Q

Do you also ship to Uganda? If yes, how much time will it take?

By Dirk Apr-17/2018 12:01:04

A

Hello Dirk,

We are pleased to inform you that we can ship all over the world, including your country.

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.

Please refer to our shipping estimation below:

1) Expedited Shipping: 3-7 working days 

2) Unregistered Air Mail & Registered Air Mail:10-40 working days

3) Priority Line : 5- 25 working days(Only for partial countries)

Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 



Q

Hello! Why did you stop shipping this phone to Russia and when will it be available for order? Thanks!

By Alexander Feb-07/2018 13:03:39

A

Hello Alexander,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

CAN YOU GIVE ME YOUR NUMBER HANDPHONE? SO WE CAN DISCUSS USIING WHATSAPP

By Mohd Fiqriyanie Apr-29/2018 13:42:56

A

Hello Mohd,
We are sorry that we do not currently provide phone services. However we will improve this in the near future. We have many other contact methods, please refer to: http://www.gearbest.com/about/contact-us.html

Q

Can I use Japanese on this phone?

By TK Apr-21/2018 02:48:54

A

Hello TK, 

Thank you for your inquiry.

Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Roumanian, Vietnamese, Turkish, Czech, Russian, Ukrainian, Hindi, Marathi, Bengli, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Italian, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese 

It does not support Japanese.

   

Q

In case of warranty repair where do I need to send the phone? Does it mater from which warehouse I buy the phone?

By Bartłomiej Mar-01/2018 21:08:19

A

Hello Bartłomiej,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Sería más fácil adquirir el equipo sí se pudiera pagar en efectivo por una agencia como wester union u otra que se encuentre aquí en américa latina más especifico en Ecuador,Perú,Chile o Argentina. Yo lo quiero comprar pero no tengo cuenta bancaria ni tarjeta.

By Marco Roa Feb-24/2018 16:05:51

A

Hello Marco,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

If I order the product from the warehouse G-W-16 (Spain) how many years are the garantee of product and how it works if something happen to the phone? Which is the difference between Expedited and Registered Air Mail? Does the phone have Portuguese (Portugal) language?

By Telmo Feb-22/2018 19:39:47

A

Hello Telmo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


It has Portuguese (Portugal) language.