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Customer Questions & Answers

  • All(46)
  • Product Information(31)
  • Stock Status(6)
  • Payment(1)
  • About Shipping(6)
  • Others(2)
Q

Warranty or service? What if I face issues or have problem with my phone

By Abdul Khadir Jelani Jan-24/2019 04:06:31

A

Hello Abdul
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is this support 4g volte

By sushil Jun-05/2018 16:50:27

A

Dear Sushil,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
WIFI: 802.11b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz

Q

4G in Mexico?

By Ruben May-29/2018 12:43:08

A

Hello Ruben,

Network: 
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA B1/B2/B5/B8
   4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

Q

hi is that phone have , normal 4GB RAM ????

By Uta May-26/2018 03:43:19

A

Hello Uta,
This item has 4GB RAM 32GB ROM.

Q

Hello, the device if you have android one? in the images it appears with Miui, and the truth is that I like android one. Another question, do you have the black version?

By Joshua May-25/2018 03:39:37

A

Hello Joshua,


OS: Android One 

This is a popular product, but we are happy to inform you that the golden and the black are all in stock and available to purchase today. 

Please feel free to order it.


Q

Good night,i would like know,about the shipping cost,how long does it take to get to Brazil?since already thank you.

By Tiago May-23/2018 01:34:48

A

Hello Tiago,                                                                                                                                                                                                           

Priority Line    20-50 business days    $4.33    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    

     

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

4g in Portugal ?

By Marco May-08/2018 17:32:05

A

Hello Marco,

Yes, it could work in 4G in Portugal.

Q

it have international warranty for india

By ragil May-04/2018 01:58:38

A

Hello Ragil
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How works process of guarantee, or don't have? Como funciona o processo de garantia, ou não possui?

By Lucas Trindade Apr-29/2018 18:36:56

A

Hello Lucas
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the purchase safe? im from Mexico

By iñaki cea Apr-23/2018 08:01:31

A

Hello Iñaki,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

Q

Warranty or service? What if I face issues or have problem with my phone

By Abdul Khadir Jelani Jan-24/2019 04:06:31

A

Hello Abdul
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is this support 4g volte

By sushil Jun-05/2018 16:50:27

A

Dear Sushil,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
WIFI: 802.11b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz

Q

4G in Mexico?

By Ruben May-29/2018 12:43:08

A

Hello Ruben,

Network: 
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA B1/B2/B5/B8
   4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

Q

hi is that phone have , normal 4GB RAM ????

By Uta May-26/2018 03:43:19

A

Hello Uta,
This item has 4GB RAM 32GB ROM.

Q

Hello, the device if you have android one? in the images it appears with Miui, and the truth is that I like android one. Another question, do you have the black version?

By Joshua May-25/2018 03:39:37

A

Hello Joshua,


OS: Android One 

This is a popular product, but we are happy to inform you that the golden and the black are all in stock and available to purchase today. 

Please feel free to order it.


Q

4g in Portugal ?

By Marco May-08/2018 17:32:05

A

Hello Marco,

Yes, it could work in 4G in Portugal.

Q

it have international warranty for india

By ragil May-04/2018 01:58:38

A

Hello Ragil
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the purchase safe? im from Mexico

By iñaki cea Apr-23/2018 08:01:31

A

Hello Iñaki,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA B1/B2/B5/B8
4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

Q

The SAR level on Xiaomi Mi A1 checked on the table is 1.75. Is this value obtained when using DUAL SIM? What is the SAR value using just one SIM?

By DSC Apr-20/2018 13:36:57

A

Hello DSC, 
Thanks for your inquiry.

Kindly check this link for SAR value checklist:https://www.gearbest.com/blog/how-to/sar-value-checklist-for-smartphones-on-gearbest-1316


Q

Hello. Regarding WiFi, on the xiaomi site, this phone lists as having ac WiFi, but on your site it is not mentioned

By Rob Mar-29/2018 15:14:02

A

Hello Rob,

Network

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,TDD-LTE,WCDMA 
WIFI: 802.11b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth,GPS,GSM,WiFi 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz    


Q

Do you have the black version in stock rigth now? Why doesnt apper the legen "in stock" like in other of your products?

By Alfred Apr-17/2018 16:29:26

A

Hello Alfred,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello. Is the red-coloured version in stock?

By Alexandr Apr-11/2018 08:44:14

A

Hello Alexandr,
Yes, we have stock, please feel free to order it.
Best Regards

Q

When will you have the product (black version) available in stock?

By Oscar Mar-22/2018 05:28:53

A

Hello Oscar,
We have stock now, please feel free to order it.
Best Regards

Q

ARE YOU HAVE PIECES IN STOCK

By MARIO Mar-10/2018 11:40:59

A

Hello MARIO,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When red color version will back in stock?

By Andy Jan-31/2018 15:43:29

A

Hello Andy,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Dear Gearbest, From you website I see that you have this product in stock in Hong Kong (HK). However, I am wondering if you also have a stock in Europe or if you are planning to create a stock in Europe.

By T Jan-22/2018 11:10:01

A

Hello T,
We are sorry that we can only ship the item from HongKong.

Hope you can understand that.

Q

What currency you use to

By Guillermo Jan-17/2018 04:53:35

A

Hello Guillermo,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

Good night,i would like know,about the shipping cost,how long does it take to get to Brazil?since already thank you.

By Tiago May-23/2018 01:34:48

A

Hello Tiago,                                                                                                                                                                                                           

Priority Line    20-50 business days    $4.33    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    

     

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Where is warehouse wg5 located?

By ed Apr-10/2018 22:24:28

A

Hello ed, 

Thank you for your inquiry.

The G-W-5 warehouse is located in Czech Republic.



Q

how long is the shipment to Colombia?

By Sánchez Feb-12/2018 23:50:54

A

Hello Sánchez,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I see the G-W-4 and G-W-6 warehouse are available. Where are they located? Europe or China?

By Jorge Feb-02/2018 03:46:38

A

Hello Jorge,
They are in  Europe.

Q

Hi, i live in Italy and i would like to know how to not to pay customs taxes. What shipping should i select? Thank you very much.

By Marco Dec-19/2017 15:17:13

A

Hello Marco, 

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


For the shipping method, please note that you can choose it when you make the order.


Q

Hello. Is it possible to ship through Priority Line? Otherwise it will be impossible to buy because it will be submitted to customs tax.

By Rui Dec-12/2017 19:42:05

A

Hello Rui,
Thanks for your inquiry.

Sorry that the item cannot be shipped to your country via Priority Line.

Q

How works process of guarantee, or don't have? Como funciona o processo de garantia, ou não possui?

By Lucas Trindade Apr-29/2018 18:36:56

A

Hello Lucas
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this product covered under warranty if it is defective? What is the return policy?

By Michael Mar-09/2018 02:20:13

A

Hello Michael
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html