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Customer Q&A

  • All(9)
  • Product Information(5)
  • Stock Status
  • Payment
  • About Shipping
  • Others(4)
Q

will this phone work in Australia network

By steve Jun-03/2018 07:00:25

A

Hello Steve,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz 
   


Q

Hi i would like to know about the shipping cost and custom charges in side UK.

By Ranjith Apr-26/2018 20:39:21

A

Hello Ranjith,

Thanks for your inquiry.

1: You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


2: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Does this phone come with a stylus (Pen)?

By Eddie Apr-10/2018 13:34:52

A

Hello Eddie,
Thanks for your inquiry.

Sorry, the item does not come with a stylus (Pen).

Q

hello will there be an update to android 8 ?

By David Feb-10/2018 09:09:17

A

Hello David,
We are sorry that the item is unable to support the functions.

Hope you can understand that.

Q

Does this smart phone have the following sensors? 1. accelerometer sensor, 2. magnetic field sensor, 3. orientation sensor

By Giannis Jan-09/2018 21:40:05

A

Hello Giannis,

Ambient Light Sensor / Gravity Sensor / Proximity Sensor / Gyroscope / Accelerometer . 

Let me know if you need any further assistance. 


Q

On video,at 1:02",i see a silicon shell which is not included at phone package.What of these two is right?

By Dimitris Dec-19/2017 18:49:12

A

Hello Dimitris,
Thanks for your inquiry.

Sorry, there is no silicon shell in the package.

Q

products to do a review. Hi , I'm from algeria, My name is (LAOUBI NOUR EDDINE )I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, so if you want more sales I suggest you send me a product of your products to do a review. I am waiting for your reply blogger Link : https://shoppshoes.blogspot.com/ Sample free product offer versus marketed to you I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, After you give me the product I will review my channel and blog I will be glad to treat you and be in good confidence thank you LAOUBI NOUR EDDINE

By Max 90 Dec-17/2017 18:56:27

A

Hello Max,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

products to do a review. Hi , I'm from algeria, My name is (LAOUBI NOUR EDDINE )I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, so if you want more sales I suggest you send me a product of your products to do a review. I am waiting for your reply blogger Link : https://shoppshoes.blogspot.com/ Sample free product offer versus marketed to you I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, After you give me the product I will review my channel and blog I will be glad to treat you and be in good confidence thank you LAOUBI NOUR EDDINE

By Max 90 Dec-17/2017 18:55:10

A

Hello Max,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

I need to know before I buy this if it works on the Verizon network?

By Cheryl Dec-15/2017 17:48:58

A

Hello Cheryl,

It can work with below

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz . 

Let me know if you need any further assistance. 


Q

Does this phone come with a stylus (Pen)?

By Eddie Apr-10/2018 13:34:52

A

Hello Eddie,
Thanks for your inquiry.

Sorry, the item does not come with a stylus (Pen).

Q

hello will there be an update to android 8 ?

By David Feb-10/2018 09:09:17

A

Hello David,
We are sorry that the item is unable to support the functions.

Hope you can understand that.

Q

Does this smart phone have the following sensors? 1. accelerometer sensor, 2. magnetic field sensor, 3. orientation sensor

By Giannis Jan-09/2018 21:40:05

A

Hello Giannis,

Ambient Light Sensor / Gravity Sensor / Proximity Sensor / Gyroscope / Accelerometer . 

Let me know if you need any further assistance. 


Q

On video,at 1:02",i see a silicon shell which is not included at phone package.What of these two is right?

By Dimitris Dec-19/2017 18:49:12

A

Hello Dimitris,
Thanks for your inquiry.

Sorry, there is no silicon shell in the package.

Q

I need to know before I buy this if it works on the Verizon network?

By Cheryl Dec-15/2017 17:48:58

A

Hello Cheryl,

It can work with below

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz . 

Let me know if you need any further assistance. 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

will this phone work in Australia network

By steve Jun-03/2018 07:00:25

A

Hello Steve,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz 
   


Q

Hi i would like to know about the shipping cost and custom charges in side UK.

By Ranjith Apr-26/2018 20:39:21

A

Hello Ranjith,

Thanks for your inquiry.

1: You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


2: If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

products to do a review. Hi , I'm from algeria, My name is (LAOUBI NOUR EDDINE )I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, so if you want more sales I suggest you send me a product of your products to do a review. I am waiting for your reply blogger Link : https://shoppshoes.blogspot.com/ Sample free product offer versus marketed to you I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, After you give me the product I will review my channel and blog I will be glad to treat you and be in good confidence thank you LAOUBI NOUR EDDINE

By Max 90 Dec-17/2017 18:56:27

A

Hello Max,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

products to do a review. Hi , I'm from algeria, My name is (LAOUBI NOUR EDDINE )I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, so if you want more sales I suggest you send me a product of your products to do a review. I am waiting for your reply blogger Link : https://shoppshoes.blogspot.com/ Sample free product offer versus marketed to you I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, After you give me the product I will review my channel and blog I will be glad to treat you and be in good confidence thank you LAOUBI NOUR EDDINE

By Max 90 Dec-17/2017 18:55:10

A

Hello Max,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.