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Customer Q&A

  • All(11)
  • Product Information(7)
  • Stock Status
  • Payment
  • About Shipping(4)
  • Others
Q

what about the warranty of the product?

By ajith raja Jan-26/2019 03:21:14

A

Hello Ajith
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What is the difference between Xiaomi Mijia Camera Mini 4K 30fps Action Camera Touch Screen and this international edition?

By Orkhan Sep-02/2018 13:54:27

A

Hello Orkhan, 
This Xiaomi Camera Mini 2.4-inch touch screen action camera with 7 glass lens supports 4K 30fps video record, the six-axis EIS is more stable for shooting. It is useful to catching all your action moments and has a variety of necessary features which make it perfect for photo-shooting, outdoor sports, home security and deep-water probing, allowing you to film at any time and anywhere. 

Q

Is it waterproof ?

By Paulo Nascimento Jun-22/2018 17:54:39

A

Hello Paulo,

We are sorry that it is not waterproof.

Q

it has an autofocus

By mutuallah saeed Jun-19/2018 13:14:50

A

yes

Q

I have read that with the latest update it has the Spanish language ?, is it true?

By juan carlos May-10/2018 11:58:46

A

Hello Juan, 

Thank you for your inquiry.

Sorry that there is no Spanish language of this device.


Q

Do I have to pay customs service? Becouse it comes from Hong Kong....

By luca Mar-29/2018 11:23:57

A

Hello luca,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does it support spanish language?

By Chachareando Mar-28/2018 15:34:02

A

Hello Chachareando, 
Thanks for your inquiry.

Sorry but it just support English.

Q

Do you ship to Mexico? How long does it take to get the package?

By Hassan Mar-13/2018 19:27:54

A

Hello Hassan,


If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. Will this be available in europe warehouse? Thanks

By Mario Mar-07/2018 18:37:28

A

Hello Mario,
We ship everywhere in the world from the HK warehouse now.

Once it is back to our EU warehouse,we will update it on the website.


Please keep an eye on our website.Thank you for your attention.


Q

Why no EMS??? I want a faster delivery shipping method...

By Marcio Feb-02/2018 13:55:47

A

Hello Marcio,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

what about the warranty of the product?

By ajith raja Jan-26/2019 03:21:14

A

Hello Ajith
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What is the difference between Xiaomi Mijia Camera Mini 4K 30fps Action Camera Touch Screen and this international edition?

By Orkhan Sep-02/2018 13:54:27

A

Hello Orkhan, 
This Xiaomi Camera Mini 2.4-inch touch screen action camera with 7 glass lens supports 4K 30fps video record, the six-axis EIS is more stable for shooting. It is useful to catching all your action moments and has a variety of necessary features which make it perfect for photo-shooting, outdoor sports, home security and deep-water probing, allowing you to film at any time and anywhere. 

Q

Is it waterproof ?

By Paulo Nascimento Jun-22/2018 17:54:39

A

Hello Paulo,

We are sorry that it is not waterproof.

Q

it has an autofocus

By mutuallah saeed Jun-19/2018 13:14:50

A

yes

Q

I have read that with the latest update it has the Spanish language ?, is it true?

By juan carlos May-10/2018 11:58:46

A

Hello Juan, 

Thank you for your inquiry.

Sorry that there is no Spanish language of this device.


Q

Does it support spanish language?

By Chachareando Mar-28/2018 15:34:02

A

Hello Chachareando, 
Thanks for your inquiry.

Sorry but it just support English.

Q

O produto contém opção de menu em português ou inglês?

By Luiz Dec-19/2017 12:34:13

A

Hello Luiz,


Sorry.It only support English.


Language: English 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Do I have to pay customs service? Becouse it comes from Hong Kong....

By luca Mar-29/2018 11:23:57

A

Hello luca,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Do you ship to Mexico? How long does it take to get the package?

By Hassan Mar-13/2018 19:27:54

A

Hello Hassan,


If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. Will this be available in europe warehouse? Thanks

By Mario Mar-07/2018 18:37:28

A

Hello Mario,
We ship everywhere in the world from the HK warehouse now.

Once it is back to our EU warehouse,we will update it on the website.


Please keep an eye on our website.Thank you for your attention.


Q

Why no EMS??? I want a faster delivery shipping method...

By Marcio Feb-02/2018 13:55:47

A

Hello Marcio,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Be the FIRST to Ask a question. Want G Points? Just Write a Review!