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Customer Q&A

  • All(33)
  • Product Information(29)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(3)
Q

hi, is the Windows version English? the keyboard is qwerty, is it possible to make it azerty and put azerty knobs :)

By ghislain Nov-13/2018 16:44:35

A

Hello Ghislain, 

Thank you for your inquiry.

The Windows OS is built-in English.

And the keyboard is QWERT layout.


Q

what type of plug does charger come with thanks - Grant

By grant Nov-12/2018 05:55:23

A

Hello Grant,


We will send an adapter with all our products according to the order's country of delivery.


Q

is this have warranty

By aldrin Oct-20/2018 02:40:49

A

Hello Aldrin,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

what is the guarantee and warranty of the product

By rahul Sep-27/2018 13:31:02

A

Hello Rahul
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the graphics card dedicated or integrated?

By Doug Finn Jul-30/2018 07:28:21

A

Hello Doug, 

Thank you for your inquiry.

The graphics card for this product is integrated.

Q

hello, is it possible to increase rom with extra ssd to 128 gb ssd version?

By eugene May-17/2018 12:17:21

A

Hello eugene,

The  machine already has 128G storage. If you need to add a large-capacity  SSD, you need to remove the original 128GB SSD to be able to put in a  new SSD.

Q

Hello, is the display panel glossy or antiglare(matte)? Thank you.

By Jakub Skopal May-16/2018 12:39:58

A

Hello Jakub,

It is antiglare(matte).

Q

How long does it take to deliver to UK?

By Tahmid May-11/2018 14:09:59

A

Hello Tahmid,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

The keyboard has the blacklight?

By jj May-04/2018 21:52:17

A

Hello Jj,

No, sorry.

Q

Hi there. What is the max size of the SSD extension? 240 GB?

By Bob21 Apr-27/2018 15:25:29

A

Hello Bob21,
Thanks for your inquiry.

The item supports 128GB SSD storage capacity.

Q

hi, is the Windows version English? the keyboard is qwerty, is it possible to make it azerty and put azerty knobs :)

By ghislain Nov-13/2018 16:44:35

A

Hello Ghislain, 

Thank you for your inquiry.

The Windows OS is built-in English.

And the keyboard is QWERT layout.


Q

what type of plug does charger come with thanks - Grant

By grant Nov-12/2018 05:55:23

A

Hello Grant,


We will send an adapter with all our products according to the order's country of delivery.


Q

what is the guarantee and warranty of the product

By rahul Sep-27/2018 13:31:02

A

Hello Rahul
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is the graphics card dedicated or integrated?

By Doug Finn Jul-30/2018 07:28:21

A

Hello Doug, 

Thank you for your inquiry.

The graphics card for this product is integrated.

Q

hello, is it possible to increase rom with extra ssd to 128 gb ssd version?

By eugene May-17/2018 12:17:21

A

Hello eugene,

The  machine already has 128G storage. If you need to add a large-capacity  SSD, you need to remove the original 128GB SSD to be able to put in a  new SSD.

Q

Hello, is the display panel glossy or antiglare(matte)? Thank you.

By Jakub Skopal May-16/2018 12:39:58

A

Hello Jakub,

It is antiglare(matte).

Q

The keyboard has the blacklight?

By jj May-04/2018 21:52:17

A

Hello Jj,

No, sorry.

Q

Hi there. What is the max size of the SSD extension? 240 GB?

By Bob21 Apr-27/2018 15:25:29

A

Hello Bob21,
Thanks for your inquiry.

The item supports 128GB SSD storage capacity.

Q

Hi, does this laptop have precision touchpad in windows 10? thanks.

By moss Apr-18/2018 22:11:00

A

Dear Moss,


Yes, it has touchpad.



Q

Is the device equiped with both emmc 64 and m2 128 Go SSD ?

By Fab Apr-16/2018 16:21:44

A

Hello Fab, 
This model only goes with m. 2, 128GB SSD.

Let me know if you need any help.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long does it take to deliver to UK?

By Tahmid May-11/2018 14:09:59

A

Hello Tahmid,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

is this have warranty

By aldrin Oct-20/2018 02:40:49

A

Hello Aldrin,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

My question is not the plug. My question is what adapter I need to charge the notebook from my power bank. what is the size of the hole of charging?

By Ofer Pelled Feb-22/2018 03:35:09

A

Hello Ofer,


It is DC 3.5mm.

Q

Have he any warranty¿?

By jose Jan-29/2018 11:41:00

A

Hello jose
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html