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Customer Questions & Answers

  • All(16)
  • Product Information(14)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others
Q

Does the power supply lead have an EU or UK plug?

By Patrina Finch Jan-28/2019 19:34:31

A

Hello Patrina,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi. If I order this for UK delivery, is the power plug UK or EU? Does it ship with a screen protector? Has the speaker hiss been addressed or is there a software fix? Is there duty to pay on top of the price? Thanks. Looks a great machine:)

By Patrina Finch Jan-27/2019 11:05:57

A


Hello Patrina,

   

European standard, protective film.

We will send you adapter.



Package Contents


Charger: 1 
English Manual : 1 
Notebook: 1    



The price in on the wabsite is the product price, not including insurance and shipping cost.

Q

I just placed an order. Do you have enough in stock? And is it possible to ship before 'chinese new year'?

By sungwoolee Jan-20/2019 07:45:30

A

Hello Sungwoolee,


This is a popular product, but we are happy to inform you that it is in stock. 

Generally, the average processing time is between 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is generally between 3- 5 business days. The total delivery time is the processing time plus the shipping time.



Q

באיזה כרטיס זכרון המחשב תומך? ועד כמה גיגה?

By evik Jan-02/2019 22:37:06

A

Hello Evik,

I apologize for my late response.

It supports the standard TFK used on mobile phones.Thank you.

Q

Hello. Can you deliver it with other keyboard layouts? Can you backlid the keyboard?

By Tyrell66 Nov-26/2018 11:56:56

A

Hello Tyrell66, 
Sorry,we can not.

Q

What is the maximum size of micro sd cards

By Dominik Oct-14/2018 15:12:46

A

Hello Dominik,


The size of the micro sd card is uniform, which is the TF card used on the phone.

Q

If I buy this laptop, I will buy and replace the SSD to a bigger one on my own. I need to know if this laptop will accept an SSD of 1TB in size (so I will know what SSD to buy).

By AmitA Sep-19/2018 12:07:24

A

Hello AmitA,


It  can only be applied to the 42mm M.2 interface SSD. Currently, the 1TB SSD size on the market is 110mm, it is too large.

Q

I know that there is a standard DC but can I generally also charge via USB C? If yes, do I need a 60W charger or a 45W (like Original Xiaomi 5 x USB-A 1 x USB-C 60W QC3.0 Fast Charger - WHITE 258856601)? Thank you!

By Mat Jul-23/2018 11:57:34

A

Hello Mat,
Thanks for your inquiry.

Sorry, you cannot charge the item via USB C.

Q

Hello, can I connect an external HDD, or pendrive to this laptop, so as to copy and save pictures or videos to and from?

By Zoltan Jun-13/2018 12:12:07

A

Hello Zoltan,

This product's two standard USB interfaces can be connected to portable mobile storage devices via a USB interface so that files can be copied and saved.

Q

Hi There, could you please tell meine which usb-c charger i could Use? Is it 29, 45 or 60 Watts?

By Tobias Seyfried Feb-28/2018 13:05:44

A

Hello Tobias,


Please use the standard DC charger to charge faster.

Q

Does the power supply lead have an EU or UK plug?

By Patrina Finch Jan-28/2019 19:34:31

A

Hello Patrina,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi. If I order this for UK delivery, is the power plug UK or EU? Does it ship with a screen protector? Has the speaker hiss been addressed or is there a software fix? Is there duty to pay on top of the price? Thanks. Looks a great machine:)

By Patrina Finch Jan-27/2019 11:05:57

A


Hello Patrina,

   

European standard, protective film.

We will send you adapter.



Package Contents


Charger: 1 
English Manual : 1 
Notebook: 1    



The price in on the wabsite is the product price, not including insurance and shipping cost.

Q

באיזה כרטיס זכרון המחשב תומך? ועד כמה גיגה?

By evik Jan-02/2019 22:37:06

A

Hello Evik,

I apologize for my late response.

It supports the standard TFK used on mobile phones.Thank you.

Q

Hello. Can you deliver it with other keyboard layouts? Can you backlid the keyboard?

By Tyrell66 Nov-26/2018 11:56:56

A

Hello Tyrell66, 
Sorry,we can not.

Q

What is the maximum size of micro sd cards

By Dominik Oct-14/2018 15:12:46

A

Hello Dominik,


The size of the micro sd card is uniform, which is the TF card used on the phone.

Q

If I buy this laptop, I will buy and replace the SSD to a bigger one on my own. I need to know if this laptop will accept an SSD of 1TB in size (so I will know what SSD to buy).

By AmitA Sep-19/2018 12:07:24

A

Hello AmitA,


It  can only be applied to the 42mm M.2 interface SSD. Currently, the 1TB SSD size on the market is 110mm, it is too large.

Q

I know that there is a standard DC but can I generally also charge via USB C? If yes, do I need a 60W charger or a 45W (like Original Xiaomi 5 x USB-A 1 x USB-C 60W QC3.0 Fast Charger - WHITE 258856601)? Thank you!

By Mat Jul-23/2018 11:57:34

A

Hello Mat,
Thanks for your inquiry.

Sorry, you cannot charge the item via USB C.

Q

Hello, can I connect an external HDD, or pendrive to this laptop, so as to copy and save pictures or videos to and from?

By Zoltan Jun-13/2018 12:12:07

A

Hello Zoltan,

This product's two standard USB interfaces can be connected to portable mobile storage devices via a USB interface so that files can be copied and saved.

Q

Hi There, could you please tell meine which usb-c charger i could Use? Is it 29, 45 or 60 Watts?

By Tobias Seyfried Feb-28/2018 13:05:44

A

Hello Tobias,


Please use the standard DC charger to charge faster.

Q

Is it possible to install Ubuntu?

By Leo Valdez Feb-12/2018 18:59:25

A

Hello Leo,

No,we are sincerely sorry that it does not support Ubuntu.Hope you may understand us.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

I just placed an order. Do you have enough in stock? And is it possible to ship before 'chinese new year'?

By sungwoolee Jan-20/2019 07:45:30

A

Hello Sungwoolee,


This is a popular product, but we are happy to inform you that it is in stock. 

Generally, the average processing time is between 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is generally between 3- 5 business days. The total delivery time is the processing time plus the shipping time.



Q

Hi, Will you propose some more shipment options to Kazakhstan besides expedited? Thanks

By Vadim Kudrya Feb-07/2018 12:29:35

A

Hello Vadim,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!