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Customer Questions

  • All(16)
  • Product Information(14)
  • Stock Status
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  • About Shipping(2)
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Q

Does the power supply lead have an EU or UK plug?

By Patrina Finch Jan-28/2019 19:34:31

A
Hello Patrina,We will send an adapter with all our products according to the order's country of delivery.
Q

Hi. If I order this for UK delivery, is the power plug UK or EU? Does it ship with a screen protector? Has the speaker hiss been addressed or is there a software fix? Is there duty to pay on top of the price? Thanks. Looks a great machine:)

By Patrina Finch Jan-27/2019 11:05:57

A
Hello Patrina,   European standard, protective film.We will send you adapter.Package ContentsCharger: 1 English Manual : 1 Notebook: 1    The price in on the wabsite is the product price, not including insurance and shipping cost.
Q

I just placed an order. Do you have enough in stock? And is it possible to ship before 'chinese new year'?

By sungwoolee Jan-20/2019 07:45:30

A
Hello Sungwoolee,This is a popular product, but we are happy to inform you that it is in stock. Generally, the average processing time is between 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is generally between 3- 5 business days. The total delivery time is the processing time plus the shipping time.
Q

באיזה כרטיס זכרון המחשב תומך? ועד כמה גיגה?

By evik Jan-02/2019 22:37:06

A
Hello Evik,I apologize for my late response.It supports the standard TFK used on mobile phones.Thank you.
Q

Hello. Can you deliver it with other keyboard layouts? Can you backlid the keyboard?

By Tyrell66 Nov-26/2018 11:56:56

A
Hello Tyrell66, Sorry,we can not.
Q

What is the maximum size of micro sd cards

By Dominik Oct-14/2018 15:12:46

A
Hello Dominik,The size of the micro sd card is uniform, which is the TF card used on the phone.
Q

If I buy this laptop, I will buy and replace the SSD to a bigger one on my own. I need to know if this laptop will accept an SSD of 1TB in size (so I will know what SSD to buy).

By AmitA Sep-19/2018 12:07:24

A
Hello AmitA,It  can only be applied to the 42mm M.2 interface SSD. Currently, the 1TB SSD size on the market is 110mm, it is too large.
Q

I know that there is a standard DC but can I generally also charge via USB C? If yes, do I need a 60W charger or a 45W (like Original Xiaomi 5 x USB-A 1 x USB-C 60W QC3.0 Fast Charger - WHITE 258856601)? Thank you!

By Mat Jul-23/2018 11:57:34

A
Hello Mat, Thanks for your inquiry.Sorry, you cannot charge the item via USB C.
Q

Hello, can I connect an external HDD, or pendrive to this laptop, so as to copy and save pictures or videos to and from?

By Zoltan Jun-13/2018 12:12:07

A
Hello Zoltan,This product's two standard USB interfaces can be connected to portable mobile storage devices via a USB interface so that files can be copied and saved.
Q

Hi There, could you please tell meine which usb-c charger i could Use? Is it 29, 45 or 60 Watts?

By Tobias Seyfried Feb-28/2018 13:05:44

A
Hello Tobias,Please use the standard DC charger to charge faster.