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Customer Q&A

  • All(30)
  • Product Information(21)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(4)
  • Others(2)
Q

Does it come with US warranty??

By Anonymous Mar-16/2018 08:33:48

A

Hello Anonymous,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, I'm buying from Italy. So will you send me an EU charger or an EU charger adaptor? Or nothing? And how many days the shipment will take? Will I have to pay some customs fees? Thanks in advance, Giacomo.

By Giacomo Mar-15/2018 02:27:59

A

Hello Giacomo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


 

Package Contents

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

time guarantee ??, time shipping to colombia ?, is aviable with colombian networks ?

By Felix Torrenegra Mar-13/2018 22:18:11

A

Hello Felix,

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz CDMA BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA Band 34/39
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
TDD-LTE Band 34/38/39/40/41
   


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hi. i buy from you red One PLus 5t, but want buying one more. what the price you can give me. becouse today you have bigger price like in Aliexpres

By Pavels Mar-11/2018 20:22:14

A

Hello Pavels,

We are sincerely sorry that you need buy the item with the recent price $584.89.Hope you may understand us.

Q

I'm buying from Australia. Will this phone come with an Australian Dash charger, or a regular non-Dash Australian generic charger?

By Nikita Mar-09/2018 04:15:45

A

Hello Nikita,
We will send an adaptor according to the order's country of delivery.

Q

Hello, do you declare the real value of the product? Is interest-free installmentation only occurring in 3x?

By jaco Mar-03/2018 06:48:27

A

Hello jaco,
Thanks for your inquiry.

1: We will declare the real value on the invoice.

2: There is no interest first 2 months 2-6X.

Q

Google Play Store?

By Hans Feb-08/2018 10:40:59

A

Hello Hans,


It have the Google Play Store

Q

Hello! With the problems that occurring with postal service of Brazil (Correios and Receita Federal), how much time it will take my product if I buy today and send to Curitiba/PR - BR? Has another shipment company to send my parcel, instead of Correios? Thanks!!

By Nunes Feb-07/2018 15:20:27

A

Hello Nunes,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Eu estou com uma dúvida se o site e confiavel?

By Lucas Oliveira Feb-07/2018 00:17:03

A

Hello Lucas,


Please rest assured that we are a legally registered company that has been around since 2007. 

Gearbest is certified as 'Secured' by international service providers such as  PayPal and McAfee.


You may check our certificates at the bottom of our website homepage.


Q

ESSE PRODUTO ONEPLUS 5T NA COR BRANCO TEM EM ESTOQUE?

By ANTONIO Feb-05/2018 12:36:01

A

Hello ANTONIO,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does it come with US warranty??

By Anonymous Mar-16/2018 08:33:48

A

Hello Anonymous,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

time guarantee ??, time shipping to colombia ?, is aviable with colombian networks ?

By Felix Torrenegra Mar-13/2018 22:18:11

A

Hello Felix,

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz CDMA BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA Band 34/39
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
TDD-LTE Band 34/38/39/40/41
   


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I'm buying from Australia. Will this phone come with an Australian Dash charger, or a regular non-Dash Australian generic charger?

By Nikita Mar-09/2018 04:15:45

A

Hello Nikita,
We will send an adaptor according to the order's country of delivery.

Q

Google Play Store?

By Hans Feb-08/2018 10:40:59

A

Hello Hans,


It have the Google Play Store

Q

Eu estou com uma dúvida se o site e confiavel?

By Lucas Oliveira Feb-07/2018 00:17:03

A

Hello Lucas,


Please rest assured that we are a legally registered company that has been around since 2007. 

Gearbest is certified as 'Secured' by international service providers such as  PayPal and McAfee.


You may check our certificates at the bottom of our website homepage.


Q

Does the international version of Oneplus 5T come with the Portuguese language?

By Guilherme Ferreira Feb-04/2018 12:02:23

A

Hello Guilherme,
Yes, the item is an international version and it can support Portuguese language.

Please rest assured.

Q

Hello, Is this phone oneplus 5t working in Belgium ?

By marcos Feb-01/2018 22:11:16

A

Hello marcos,

It can work with below

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA Band 34/39
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
TDD-LTE Band 34/38/39/40/41. 

Let me know if you need any further assistance. 


Q

Can this product be charged wirelessly?

By Cedric Jan-31/2018 01:08:47

A

Hello Cedric,
Thanks for your inquiry.

Sorry, the item cannot be charged wirelessly.

Q

Hllo could you tell me what is the contents of the package: headphones EU charger Thanks

By lffelfrn Jan-30/2018 12:29:45

A

Hello lffelfrn,


Package Contents

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Hi does it come with an EU type c plug for South Africa

By Matthew Jan-29/2018 10:25:27

A

Hello Matthew,


We will send an adapter with all our products according to the order's country of delivery.


Q

ESSE PRODUTO ONEPLUS 5T NA COR BRANCO TEM EM ESTOQUE?

By ANTONIO Feb-05/2018 12:36:01

A

Hello ANTONIO,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

hi. i buy from you red One PLus 5t, but want buying one more. what the price you can give me. becouse today you have bigger price like in Aliexpres

By Pavels Mar-11/2018 20:22:14

A

Hello Pavels,

We are sincerely sorry that you need buy the item with the recent price $584.89.Hope you may understand us.

Q

* Will the order of this product be subject to taxes, import fees, and customs duties? Moreover the phone will be bought for the needs of a company; therefore invoice is needed. Can I give you the VAT of the company so you will check if you can exclude the VAT from the invoice? * Does this come with warranty? If yes, is it 1 or 2 years? And in case of repairing needed, should I send it to you or is there any representative here in Greece?

By kp Jan-21/2018 08:09:44

A

Hello kp,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


Q

Hello, I'm buying from Italy. So will you send me an EU charger or an EU charger adaptor? Or nothing? And how many days the shipment will take? Will I have to pay some customs fees? Thanks in advance, Giacomo.

By Giacomo Mar-15/2018 02:27:59

A

Hello Giacomo,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


 

Package Contents

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1    


Q

Hello! With the problems that occurring with postal service of Brazil (Correios and Receita Federal), how much time it will take my product if I buy today and send to Curitiba/PR - BR? Has another shipment company to send my parcel, instead of Correios? Thanks!!

By Nunes Feb-07/2018 15:20:27

A

Hello Nunes,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

hello what is the deadline for delivery in France thank you

By lffelfrn Jan-28/2018 20:02:29

A

Hello lffelfrn,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

If I make the purchase you could declare it for an amount less than $ 200 for the taxes of my country? and send it in air bag?

By Alejandro Kevin Javier Aguilar Jan-26/2018 20:01:42

A

Hello  Alejandro,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello, do you declare the real value of the product? Is interest-free installmentation only occurring in 3x?

By jaco Mar-03/2018 06:48:27

A

Hello jaco,
Thanks for your inquiry.

1: We will declare the real value on the invoice.

2: There is no interest first 2 months 2-6X.

Q

Hello, Do I have to pay for IMPORT DUTY/VAT if I want you to ship the phone to the UK? Thanks

By Hasan Dec-27/2017 14:15:53

A

Hello Hasan,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.