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Customer Questions

  • All(30)
  • Product Information(21)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(4)
  • Others(2)
Q

Does it come with US warranty??

By Anonymous Mar-16/2018 08:33:48

A
Hello Anonymous,Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

Hello, I'm buying from Italy. So will you send me an EU charger or an EU charger adaptor? Or nothing? And how many days the shipment will take? Will I have to pay some customs fees? Thanks in advance, Giacomo.

By Giacomo Mar-15/2018 02:27:59

A
Hello Giacomo,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.htmlIf any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html  Package ContentsBack Case : 1 Cell Phone: 1 Power Adapter: 1 SIM Needle: 1 USB Cable: 1    
Q

time guarantee ??, time shipping to colombia ?, is aviable with colombian networks ?

By Felix Torrenegra Mar-13/2018 22:18:11

A
Hello Felix,Please check with your local communication company if they suport this network frequency:2G: GSM 850/900/1800/1900MHz CDMA BC03G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA Band 34/394G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66TDD-LTE Band 34/38/39/40/41    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

hi. i buy from you red One PLus 5t, but want buying one more. what the price you can give me. becouse today you have bigger price like in Aliexpres

By Pavels Mar-11/2018 20:22:14

A
Hello Pavels,We are sincerely sorry that you need buy the item with the recent price $584.89.Hope you may understand us.
Q

I'm buying from Australia. Will this phone come with an Australian Dash charger, or a regular non-Dash Australian generic charger?

By Nikita Mar-09/2018 04:15:45

A
Hello Nikita,We will send an adaptor according to the order's country of delivery.
Q

Hello, do you declare the real value of the product? Is interest-free installmentation only occurring in 3x?

By jaco Mar-03/2018 06:48:27

A
Hello jaco, Thanks for your inquiry.1: We will declare the real value on the invoice.2: There is no interest first 2 months 2-6X.
Q

Google Play Store?

By Hans Feb-08/2018 10:40:59

A
Hello Hans,It have the Google Play Store
Q

Hello! With the problems that occurring with postal service of Brazil (Correios and Receita Federal), how much time it will take my product if I buy today and send to Curitiba/PR - BR? Has another shipment company to send my parcel, instead of Correios? Thanks!!

By Nunes Feb-07/2018 15:20:27

A
Hello Nunes,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Eu estou com uma dúvida se o site e confiavel?

By Lucas Oliveira Feb-07/2018 00:17:03

A
Hello Lucas,Please rest assured that we are a legally registered company that has been around since 2007. Gearbest is certified as 'Secured' by international service providers such as  PayPal and McAfee.You may check our certificates at the bottom of our website homepage.
Q

ESSE PRODUTO ONEPLUS 5T NA COR BRANCO TEM EM ESTOQUE?

By ANTONIO Feb-05/2018 12:36:01

A
Hello ANTONIO,This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. Please feel free to order it.