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Customer Questions & Answers

  • All(6)
  • Product Information(2)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(2)
Q

If I will buy this camera, can you ensure me that the shipping is good? I would like to receive the product undamaged and with all the parts! Friendly regards!

By Bogdan Apr-22/2018 07:26:28

A

Hello Bogdan,

It should be good if there will not be more inconvenience.

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

Q

What is the best amount of GB SD Card to use in the camera? And which SD Card brand is recommended? Kind regards

By Dani Apr-11/2018 16:40:27

A

Hello Dani, 

Thank you for your inquiry.

Max External Card Supported: TF 64G (not included).


Q

Where i can buy other battery mgcool explorer 3 camera ?

By Edy Mar-12/2018 01:11:42

A

Hello Edy,

Please confirm if you need this item.
Link here for more information:

https://www.gearbest.com/action-cameras-sport-dv-accessories/pp_663520.html 

Q

Do this camera has some kind of warranty? If it does how much time and how it works? Thanks Daniela

By Daniela Mar-06/2018 17:14:52

A

Hello Daniela
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is it come with waterproof case ?

By Mahmud Feb-20/2018 21:00:37

A

Hello Mahmud,


Yes.It include the waterproof case


Package Contents: 1 x Camera, 1 x Waterproof Case, 1 x Quick Release Mount, 1 x Flat Mount, 1 x Adhesive for Flat Mount, 1 x Curved Mount, 1 x Adhesive for Curved Mount, 1 x Spanner, 2 x Lock Bolt, 1 x Knuckle, 1 x Portable Case, 1 x USB Cable, 1 x User Manual


Q

How quickly can you get this camera to the UK. .

By Lynn Feb-19/2018 20:37:24

A

Hello Lynn,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Do this camera has some kind of warranty? If it does how much time and how it works? Thanks Daniela

By Daniela Mar-06/2018 17:14:52

A

Hello Daniela
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is it come with waterproof case ?

By Mahmud Feb-20/2018 21:00:37

A

Hello Mahmud,


Yes.It include the waterproof case


Package Contents: 1 x Camera, 1 x Waterproof Case, 1 x Quick Release Mount, 1 x Flat Mount, 1 x Adhesive for Flat Mount, 1 x Curved Mount, 1 x Adhesive for Curved Mount, 1 x Spanner, 2 x Lock Bolt, 1 x Knuckle, 1 x Portable Case, 1 x USB Cable, 1 x User Manual


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

If I will buy this camera, can you ensure me that the shipping is good? I would like to receive the product undamaged and with all the parts! Friendly regards!

By Bogdan Apr-22/2018 07:26:28

A

Hello Bogdan,

It should be good if there will not be more inconvenience.

To ensure a safe delivery, we recommend customers pay a tracking fee and insurance for their order. Buying insurance guarantees your shipment. In the event of verified shipping damage/loss, Gearbest will resend an identical parcel free of charge.

Q

How quickly can you get this camera to the UK. .

By Lynn Feb-19/2018 20:37:24

A

Hello Lynn,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is the best amount of GB SD Card to use in the camera? And which SD Card brand is recommended? Kind regards

By Dani Apr-11/2018 16:40:27

A

Hello Dani, 

Thank you for your inquiry.

Max External Card Supported: TF 64G (not included).


Q

Where i can buy other battery mgcool explorer 3 camera ?

By Edy Mar-12/2018 01:11:42

A

Hello Edy,

Please confirm if you need this item.
Link here for more information:

https://www.gearbest.com/action-cameras-sport-dv-accessories/pp_663520.html