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Customer Q&A

  • All(57)
  • Product Information(44)
  • Stock Status(2)
  • Payment
  • About Shipping(4)
  • Others(7)
Q

Does the phone supports NFC? Thanks.

By Enrique Alber Aug-31/2018 12:48:10

A

Hello Enrique, 

Thank you for your inquiry.

Sorry, it does not support NFC.


Q

did this phone works Indian sim cards

By Indhilindh Aug-29/2018 14:29:02

A

Hello Indhilindh, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
3G: WCDMA B1/B8 
4G: FDD-LTE B1/B3/B7/B8/B20

Q

Hi does this phone come with a case or is it possible to purchase one?

By Will Jun-27/2018 18:48:25

A

Hello Will, 

Package Contents:

Back Case : 1 
Cell Phone: 1 
Multi-languages User Manual: 1 
Other: 1 x Type-C to 3.5mm Audio Cable 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1

So it has one back case.

Let me know if you need any help.

Q

Which one has 4gb ram 64gb rom the vernee x or x1 ??

By Niuatali Jun-08/2018 22:44:52

A

This SKU is 4GB+64GB of memory

Q

they answered to me that I can buy an extra loader, but I did not find it on the site to buy, could you send a link?

By Eder Jun-08/2018 18:30:07

A

Dear Eder,


Please refer to this link https://www.gearbest.com/cell-phone-accessories-c_11993/

If there is available loader for this item, you can find via this link.

Q

Can this phone be updated to Android 8.0?

By Morash May-28/2018 11:53:29

A

Hello Morash,

We are sorry that it can not be updated to Android 8.0.

Q

this product deliver in india??

By arpan May-27/2018 16:13:07

A

Hello Arpan,

We could deliver the item to India with Registered Air Mail.

Q

Does this work with total wireless?

By angelica May-17/2018 19:09:32

A

Hello Angelica,

Yes.
WIFI: 802.11a/b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth 4.0,Dual Band WiFi,GPS,WiFi 

Q

Is it already with Android 8 Oreo?

By Nikolay May-17/2018 07:56:35

A

Hello Nikolay,

No, sorry. It is  Android 7.0.

Q

What about screen resolution ??At the descriptions there is nothing about it !

By Nicolas Apr-30/2018 16:32:18

A

Hello Nicolas,


Screen resolution: 2160 x 1080 
Screen size: 6.0 inch

Q

Does the phone supports NFC? Thanks.

By Enrique Alber Aug-31/2018 12:48:10

A

Hello Enrique, 

Thank you for your inquiry.

Sorry, it does not support NFC.


Q

did this phone works Indian sim cards

By Indhilindh Aug-29/2018 14:29:02

A

Hello Indhilindh, 

Please check with your local communication company if they suport this network frequency:

2G: GSM B2/B3/B5/B8 
3G: WCDMA B1/B8 
4G: FDD-LTE B1/B3/B7/B8/B20

Q

Hi does this phone come with a case or is it possible to purchase one?

By Will Jun-27/2018 18:48:25

A

Hello Will, 

Package Contents:

Back Case : 1 
Cell Phone: 1 
Multi-languages User Manual: 1 
Other: 1 x Type-C to 3.5mm Audio Cable 
Power Adapter: 1 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1

So it has one back case.

Let me know if you need any help.

Q

Can this phone be updated to Android 8.0?

By Morash May-28/2018 11:53:29

A

Hello Morash,

We are sorry that it can not be updated to Android 8.0.

Q

this product deliver in india??

By arpan May-27/2018 16:13:07

A

Hello Arpan,

We could deliver the item to India with Registered Air Mail.

Q

Does this work with total wireless?

By angelica May-17/2018 19:09:32

A

Hello Angelica,

Yes.
WIFI: 802.11a/b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth 4.0,Dual Band WiFi,GPS,WiFi 

Q

Is it already with Android 8 Oreo?

By Nikolay May-17/2018 07:56:35

A

Hello Nikolay,

No, sorry. It is  Android 7.0.

Q

What about screen resolution ??At the descriptions there is nothing about it !

By Nicolas Apr-30/2018 16:32:18

A

Hello Nicolas,


Screen resolution: 2160 x 1080 
Screen size: 6.0 inch

Q

Does this product have a 2 year warranty in europe?

By Pedro Apr-18/2018 19:23:32

A

Hello Pedro,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does this phone work on Verizon wireless?

By Bud Apr-09/2018 01:31:36

A

Hello Bud,

It supports wifi.
WIFI: 802.11a/b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,A-GPS,Bluetooth 4.0,Dual Band WiFi,GPS,WiFi 

Q

Because the same day that they sent me an email saying that there was not the product in stock you have informed us here that you have the disposition for the immediate shipment. Or are you doing misleading advertising?

By Moacir Feb-10/2018 02:03:28

A

Hello Moacir,
Dispatch: Feb 26 - Mar 2 

Stock and availability shown on our site is for your reference only. 


While we strive to provide the most accurate and timely information, availability may change between the time you add an item to your cart and the time we receive your order. 


Please check our terms and conditions here for more details:http://www.gearbest.com/about/terms-and-conditions.html  


Q

Hi, do you have this phone in stock and ready to be shippede? or is this a pre sale? how long does it take to be shipped?

By Pauline Feb-09/2018 08:15:09

A

Hello Pauline,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.



Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, Do you send this to Thailand ? Best Regards

By Albert Mar-01/2018 13:11:54

A

Hello Albert,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

Can IMEI number comes in the AWB? It's important in Colombia to cross customs

By Paola Feb-04/2018 04:49:31

A

Hello Paola,
The IMEI number is in the  Phablet.

Q

Hi, do you have estimate time delivering this phone to Minnesota USA?

By Dando Jan-31/2018 12:49:23

A

Hello Dando,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Good day all, I'm interested to get this phone, can you please tell me do you have estimate delivery date to Minnesota, USA? Thanks.

By Dando Jan-31/2018 10:22:45

A

Hello Dando,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Which one has 4gb ram 64gb rom the vernee x or x1 ??

By Niuatali Jun-08/2018 22:44:52

A

This SKU is 4GB+64GB of memory

Q

they answered to me that I can buy an extra loader, but I did not find it on the site to buy, could you send a link?

By Eder Jun-08/2018 18:30:07

A

Dear Eder,


Please refer to this link https://www.gearbest.com/cell-phone-accessories-c_11993/

If there is available loader for this item, you can find via this link.

Q

hi, all ready bought vernee x, where can I get a phone case and good screen protector for it. please advise. thanks chris .r

By chris roberts Mar-24/2018 13:37:02

A

Hello chris, 


Package Contents

Back Case :

Cell Phone: 1 
Charger: 1 
Multi-languages User Manual: 1 
Other: 1 x Type-C to 3.5mm Audio Cable 
Screen Protector: 1 
SIM Needle: 1 
USB Cable: 1

Q

Dear Sir or Madam, is there a repair service in Europe? Best regards Gerald

By Gerald Mar-18/2018 13:25:24

A

Hello Gerald
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

My device,vernee xHe arrived in Jerusalem today,And I enjoy it every minute! !

By Rachel Feb-20/2018 16:34:32

A

Hello Rachel,

Thank you for your feedback.Have a nice day.

Q

What if my screen needs replacing or something else breaks in my phone? Who do I send it to and who covers the costs of the delivery? Last thing - how long is the manufacturers/Vernee's guarantee /warrantee?

By Jakub Feb-07/2018 09:37:58

A

Hello Jakub
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, Is there any accessories for this ? Case, protection and so on. Thanks

By Oleg Dec-19/2017 18:13:09

A

Hello Oleg,
Thanks for your inquiry.

The item comes with a screen protector and a back case.