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Customer Questions & Answers

  • All(56)
  • Product Information(45)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(6)
  • Others(3)
Q

can we connect Android version with WiFi and if not than how to connect with internet

By Amit Sharma Mar-04/2019 13:41:03

A

Hello Amit,

Yes, you can.

Q

What is the contrast of the projector?

By Aspa Feb-25/2019 12:17:53

A

Hello Aspa,

For your issue, please kindly note:

Energy-saving LED lamp is adopted for high brightness up to 3200 lumens. Integrated with native resolution HD 1280 x 800 pixel, the projector can bring you high-definition viewing experience. Perfect choice for your home theater!

Q

Can I play PS3 on IT ?

By Kristián Feb-18/2019 17:43:54

A

Hello Kristián,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Has the projector flip function for inverting the picture when ceiling mounted. Also has it possibility for vertical keystone adjustment - usually about 15 degrees?

By Girtonseeker Jan-26/2019 22:03:36

A

Hello Girtonseeker,

Please note that this product has a flip function. Press "Menu" - "Flip" to bring out this setting page.


Keystone correction, 15 degrees up and down


Let me know if you need any further assistance. 


Q

what's the contrast ratio?

By Leo Dec-04/2018 21:54:06

A

Hello Leo, 
Thanks for your inquiry.

The contrast ratio of this device is 3000:1.

Q

is this projector has the built in WiFi ?

By Apparao Dec-02/2018 07:55:25

A

Hello Apparao, 

Thank you for your inquiry.

Sorry, it does not have built-in WiFi.

Q

is it 3D projector

By is it 3d projector Dec-01/2018 17:30:42

A

Hello Is, 
No ,I am sincerely sorry that it is not .

Q

what ansi lumens is this projector? 3200 ansi lumens?

By park Nov-28/2018 09:04:44

A

3200 lumens

Q

Can we request a UK plug

By Matt Nov-27/2018 19:16:30

A

Hello Matt,


We will send an adapter with all our products according to the order's country of delivery.


Q

Can I connect The Basic Version with Chromecast 2 ?

By Cairo Nov-26/2018 14:46:01

A

Hello Cairo,


Yes, you can connect The Basic Version with Chromecast 2.

Q

can we connect Android version with WiFi and if not than how to connect with internet

By Amit Sharma Mar-04/2019 13:41:03

A

Hello Amit,

Yes, you can.

Q

What is the contrast of the projector?

By Aspa Feb-25/2019 12:17:53

A

Hello Aspa,

For your issue, please kindly note:

Energy-saving LED lamp is adopted for high brightness up to 3200 lumens. Integrated with native resolution HD 1280 x 800 pixel, the projector can bring you high-definition viewing experience. Perfect choice for your home theater!

Q

Can I play PS3 on IT ?

By Kristián Feb-18/2019 17:43:54

A

Hello Kristián,


Yes, you can do this.

Let me know if you need any further assistance. 


Q

Has the projector flip function for inverting the picture when ceiling mounted. Also has it possibility for vertical keystone adjustment - usually about 15 degrees?

By Girtonseeker Jan-26/2019 22:03:36

A

Hello Girtonseeker,

Please note that this product has a flip function. Press "Menu" - "Flip" to bring out this setting page.


Keystone correction, 15 degrees up and down


Let me know if you need any further assistance. 


Q

what's the contrast ratio?

By Leo Dec-04/2018 21:54:06

A

Hello Leo, 
Thanks for your inquiry.

The contrast ratio of this device is 3000:1.

Q

is this projector has the built in WiFi ?

By Apparao Dec-02/2018 07:55:25

A

Hello Apparao, 

Thank you for your inquiry.

Sorry, it does not have built-in WiFi.

Q

what ansi lumens is this projector? 3200 ansi lumens?

By park Nov-28/2018 09:04:44

A

3200 lumens

Q

Can we request a UK plug

By Matt Nov-27/2018 19:16:30

A

Hello Matt,


We will send an adapter with all our products according to the order's country of delivery.


Q

Can I connect The Basic Version with Chromecast 2 ?

By Cairo Nov-26/2018 14:46:01

A

Hello Cairo,


Yes, you can connect The Basic Version with Chromecast 2.

Q

Time of lamp life?

By Jimko Nov-26/2018 07:05:55

A

Hello Jimko, 
Lamp Life: 20000 hours 

Q

Is it in stock rn? If I place order now when you will ship out

By Ryan Mar-20/2018 21:33:30

A

Hello Ryan,

The item is in stock now,please feel free to order it. 

Generally it can be shipped within 3-7 business days after the payment.

Best Regards


Q

what about wallmount to this one is it support

By roshan sanju Sep-20/2018 01:48:35

A

Hello Roshan,
Yes,  please feel free to order it.
Best Regards

Q

is shipping to Italy free?

By turrynkan Sep-05/2018 11:22:12

A

Hello Turrynkan,         

No, sorry.

                                                                                                                                                                                                       

You can see the Shipping costs and delivery time during the check out. Steps to follow: 

1. Add your product to your cart 

2. Enter your delivery country 

3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Good day, can this projector ship to South Africa?

By Armando Aug-18/2018 07:57:57

A

Hello Armando,
Yes,  please feel free to order it.

Priority Line 3-7 business days $38.37

Expedited Shipping 3-8 business days $106.79

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


Q

I tried to buy this product but when I tried to close the purchase I discovered that you do not send more to Brazil. After watching a review of a Brazilian who recommended the product I was quite disappointed with this posture of the site.

By Jazon V Rocha Jr May-19/2018 03:52:13

A

Hello Jazon,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. 

We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

you are no longer sending projectors to Brazil. Stopped shipping to Brazil? Are you predicting when they will resubmit or is it a site error?

By William May-08/2018 14:12:01

A

Dear William,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

If I order this. can you mentioned as a gift on the box. Just for safety from custom duty. Please

By arif jutt Feb-19/2018 12:40:32

A

Hi,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

do you ship this item to madagascar? thank you

By haj Jan-31/2018 19:33:10

A

Hello Haj,

We are pleased to inform you that we can ship all over the world, including your country.



Q

is it 3D projector

By is it 3d projector Dec-01/2018 17:30:42

A

Hello Is, 
No ,I am sincerely sorry that it is not .

Q

How much custom duty apply for india?

By Hiran Sep-10/2018 06:34:56

A

Hello Hiran, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Does it pay a lot of taxes when arriving in Brazil ?

By Paulo Nascimento Jul-29/2018 14:07:30

A

Hello Paulo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html