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Customer Q&A

  • All(30)
  • Product Information(22)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(6)
  • Others
Q

I'm trying to buy and I can not. the button is disabled.

By fabiano May-10/2018 03:32:48

A

Hello Fabiano,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

what it supports bokeh mode

By Pratyush Rajput Apr-25/2018 03:42:20

A

Hello Pratyush,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

How long does it take to ship to Australia ?

By Raymond Apr-14/2018 23:27:55

A

Hello Raymond,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, how much time would it take to be shipped in Paris ?

By Greg Apr-09/2018 13:13:54

A

Hello Greg,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, May I know where is this product inport from?

By Woody Apr-08/2018 00:44:47

A

Hello Woody,

It is from China,and we will ship it from China.Hope you may understand us.

Q

Hi! Is this phone waterproof? can I take it underwater?

By Artsruni Apr-06/2018 23:29:36

A

Hello Artsruni, 
No ,I am sincerely sorry that you can not ,it is not waterproof .

Q

Does it have the Play Store app included? I read that chinese phones don't have it

By Jose Ruiz Mar-29/2018 04:14:48

A

Hello Jose,
Google Play Store: Yes 

Q

Hello, is there a screen protection in the content ?

By V. Mar-28/2018 15:22:24

A

Hello V., 
Thanks for your inquiry.

Sorry but it doesn't has screen protection.

Package Contents: 

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1

Q

Hello ! how about the warranty, it has warranty in Romania?

By Iulian Mar-26/2018 09:55:21

A

Hello Iulian
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello! It is necessary for me that the box has been sealed, after opening of a box in phone there will be Russian?

By Constantin Mar-25/2018 17:06:19

A

Hello Constantin, 
Thanks for your inquiry.

Yes the package will be sealed for transportation.

Q

what it supports bokeh mode

By Pratyush Rajput Apr-25/2018 03:42:20

A

Hello Pratyush,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, May I know where is this product inport from?

By Woody Apr-08/2018 00:44:47

A

Hello Woody,

It is from China,and we will ship it from China.Hope you may understand us.

Q

Hi! Is this phone waterproof? can I take it underwater?

By Artsruni Apr-06/2018 23:29:36

A

Hello Artsruni, 
No ,I am sincerely sorry that you can not ,it is not waterproof .

Q

Does it have the Play Store app included? I read that chinese phones don't have it

By Jose Ruiz Mar-29/2018 04:14:48

A

Hello Jose,
Google Play Store: Yes 

Q

Hello, is there a screen protection in the content ?

By V. Mar-28/2018 15:22:24

A

Hello V., 
Thanks for your inquiry.

Sorry but it doesn't has screen protection.

Package Contents: 

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
SIM Needle: 1

Q

Hello ! how about the warranty, it has warranty in Romania?

By Iulian Mar-26/2018 09:55:21

A

Hello Iulian
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello! It is necessary for me that the box has been sealed, after opening of a box in phone there will be Russian?

By Constantin Mar-25/2018 17:06:19

A

Hello Constantin, 
Thanks for your inquiry.

Yes the package will be sealed for transportation.

Q

Hi! Please explain what is the difference between RAM and ROM? Thanks

By Oleh Mar-16/2018 15:07:44

A

Hello Oleh,
RAM is running memory: 6GB 
ROM is product memory: 64GB 

Q

Is the product new and sealed?

By JOAO Mar-01/2018 06:23:45

A

Hello JOAO,
Thanks for your inquiry.

Yes, the item is brand new and well packed.

Q

Hi, does the phone work in Portugal? Thank you

By Pedro Ramos Mar-01/2018 03:07:24

A

Hello Pedro,

It can work with below

Network: 
2G: GSM 850/900/1800/1900MHz CDMA BC0
3G: WCDMA B1/B2/B4/B5/B8 TD-SCDMA Band 34/39
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
TDD-LTE Band 34/38/39/40/41. 

Let me know if you need any further assistance. 


Q

I'm trying to buy and I can not. the button is disabled.

By fabiano May-10/2018 03:32:48

A

Hello Fabiano,
We regret to inform you that this item is no longer being sold.
Please consider the other items instead.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here : http://www.gearbest.com/gadget-deals.html

Q

I bought the product, if you can send me fast I thank you, please send me adapter EU Plug

By Jean Alves Feb-07/2018 23:59:23

A

Hello Jean,

We will send an adapter with all our products according to the order's country of delivery.


Q

How long does it take to ship to Australia ?

By Raymond Apr-14/2018 23:27:55

A

Hello Raymond,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, how much time would it take to be shipped in Paris ?

By Greg Apr-09/2018 13:13:54

A

Hello Greg,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is the product new and sealed?

By JOAO Mar-01/2018 06:15:18

A

Hello JOAO,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Hello, i'm about to place an order of this phone and would like to know if there's a chance that it will fall onto customs hands. Is there a way to avoid custom in shipping to Portugal? Best regards João Tavares.

By Joao Feb-17/2018 11:51:16

A

Hello Joao,

Sorry.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

When will you be able to dispatch the product?

By Jean Alves Feb-09/2018 18:46:16

A

Hello Jean,


Please note that the item is in stock now.

You can make the order and we will arrange the shipment soon.


Q

whats model is? A5000?

By juan Jan-06/2018 22:22:01

A

Hello juan,


It is A5010. 


Let me know if you need any further assistance. 


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