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Customer Q&A

  • All(25)
  • Product Information(19)
  • Stock Status(1)
  • Payment
  • About Shipping(3)
  • Others(2)
Q

Hello when will you get again this item in black 128go? thanks

By Jean Apr-30/2018 16:04:05

A

Hello Jean,


                                   between: May 04 - May 16                                    

Q

Hello, is the product brand new or reconditionned ? Thank you

By N Apr-05/2018 23:57:35

A

Hello N,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Hello, is there any taxes for France résidents ? how can we check?

By Adam Mar-27/2018 22:27:10

A

Hello Adam,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello , is this product a refurbished product ?

By Adam Mar-27/2018 22:25:21

A

Hello Adam, 
Thanks for your inquiry.

Sorry, it is not a refurbished product.


Q

Hello , is this product a refurbished product ?

By Adam Mar-27/2018 22:21:48

A

Hello Adam,
Thanks for your inquiry.

Sorry, it is not a refurbished product.

Q

Hello, Is dash charger included ? Does the price include taxes ? If it isn't, how big could the taxes be ?

By Matthew94 Mar-26/2018 20:58:09

A

Hello Matthew94,

This item contains :

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How many years of warranty does it have?

By Max Mar-17/2018 20:34:24

A

Hello Max
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does the phone comes with Hebrew language support and menus?

By amit Mar-15/2018 05:42:34

A

Hello amit,

Yes, you could set it.
Language: English, Spanish, Traditional / Simplified Chinese, Japanese, Malay, Catalan, Czech, Danish, German, Filipino, French, Croatian, Italian, Magyar, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Russian, Greek, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Punjabi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Thai, Korean 

Q

Does this phone come with screen protector? I saw that on one plus 5t website that they provide with screen protector.

By Maulik Patel Mar-08/2018 18:27:29

A

Hello Maulik,

We are sincerely sorry that there is no single screen protector for this item.

Hope you may understand us.

Package Contents:

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


Q

Is it possible to report a lower value for this product? Something like $ 50

By Leandro Feb-26/2018 08:22:26

A

Hello Leandro, 
Thanks for your inquiry.

Sorry we cannot declare a lower value for the item.


Q

Hello, is the product brand new or reconditionned ? Thank you

By N Apr-05/2018 23:57:35

A

Hello N,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

Hello , is this product a refurbished product ?

By Adam Mar-27/2018 22:25:21

A

Hello Adam, 
Thanks for your inquiry.

Sorry, it is not a refurbished product.


Q

Hello , is this product a refurbished product ?

By Adam Mar-27/2018 22:21:48

A

Hello Adam,
Thanks for your inquiry.

Sorry, it is not a refurbished product.

Q

Hello, Is dash charger included ? Does the price include taxes ? If it isn't, how big could the taxes be ?

By Matthew94 Mar-26/2018 20:58:09

A

Hello Matthew94,

This item contains :

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How many years of warranty does it have?

By Max Mar-17/2018 20:34:24

A

Hello Max
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

does the phone comes with Hebrew language support and menus?

By amit Mar-15/2018 05:42:34

A

Hello amit,

Yes, you could set it.
Language: English, Spanish, Traditional / Simplified Chinese, Japanese, Malay, Catalan, Czech, Danish, German, Filipino, French, Croatian, Italian, Magyar, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Russian, Greek, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Punjabi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Thai, Korean 

Q

Does this phone come with screen protector? I saw that on one plus 5t website that they provide with screen protector.

By Maulik Patel Mar-08/2018 18:27:29

A

Hello Maulik,

We are sincerely sorry that there is no single screen protector for this item.

Hope you may understand us.

Package Contents:

Back Case : 1 
Cell Phone: 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1


Q

Is it possible to report a lower value for this product? Something like $ 50

By Leandro Feb-26/2018 08:22:26

A

Hello Leandro, 
Thanks for your inquiry.

Sorry we cannot declare a lower value for the item.


Q

Is it possible to report a lower value for this product? Something like $ 50

By Leandro Feb-26/2018 08:22:26

A

Hello Leandro,
Thanks for your inquiry.

Sorry we cannot declare a lower value for the item.

Q

Hi everyone, I recently bought this product and I would like to know if the charger included is EU or CN version. Thank you.

By Microrganism Feb-07/2018 11:05:50

A

Hello Microrganism,
Thanks for your inquiry.

The charger is Chinese version.

Q

Hello when will you get again this item in black 128go? thanks

By Jean Apr-30/2018 16:04:05

A

Hello Jean,


                                   between: May 04 - May 16                                    

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, is there any taxes for France résidents ? how can we check?

By Adam Mar-27/2018 22:27:10

A

Hello Adam,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, does the "HK" warehouse option mean that the product is sent form an European country or at least is sent with an European country code,even it is sent from Hong Kong?

By Gio Feb-05/2018 08:36:35

A

Hello Gio,
We ship everywhere in the world from the Hong Kong warehouse.

Q

Is it possible ? Its very important for my state tax I need you to write about this gift and remove the phone from the original package * Please send me another gift Thanks!!!

By Customer Jan-23/2018 22:19:44

A

Hello Customer,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

for which product what value would be declared?

By Rafael Feb-06/2018 01:15:18

A

Hello Rafael,
We will declare the real item price.

Q

Will this phone have Russian language? What is the firmware on it? Many complain that the phone comes from the Chinese version, for the inhabitants of China!

By Tixo Dec-20/2017 12:18:55

A

Hello Tixo,


Language: English, Spanish, Traditional / Simplified Chinese, Japanese, Malay, Catalan, Czech, Danish, German, Filipino, French, Croatian, Italian, Magyar, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Russian, Greek, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Punjabi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Thai, Korean 
OS: Android 7.1 . 

Let me know if you need any further assistance.