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Customer Questions & Answers

  • All(50)
  • Product Information(40)
  • Stock Status(1)
  • Payment
  • About Shipping(4)
  • Others(5)
Q

Hi, How long is the guarantee for this phone ? 6 month ? One year ? Regards.

By Antoine Nov-06/2018 17:57:17

A

Hello Antoine
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

did this phone work Indian sim cards

By Indhilindh Aug-29/2018 14:30:27

A

Hello Indhilindh, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Since theres no info on the Gpu, what Gpu does this phone have?

By Ricardo Aug-20/2018 16:30:41

A

Hello Ricardo, 

Thank you for your inquiry.

GPU: ARM Mali-G71 MP2.


Q

Good afternoon. I want to know if this phone works in Portugal and if comes with the language in portuguese. I also want to know if there is a way to buy it without paying any tax fee. Best regards

By José Santos Apr-30/2018 14:15:26

A

Hello Jose,

The phone could work in Portugal.

It comes with Portuguese language.

We could not predict if there is tax fee.

Q

Hello, What is de FCC ID of this cell phone?, thank you

By Luis Garcia Apr-16/2018 01:43:28

A

Hello Luis,

We are sorry that there is no FCC ID about this item.

Q

Hi, this mobile have NFC?

By Oscar Mar-28/2018 23:54:23

A

Hello Oscar,
Thanks for your inquiry.

Sorry, the item does not have NFC.

Q

When in Europe stocks? I want buy one, but I don`t like customs duties in Romania :))) If I order from China, can you write on the package that it is a gift without a price of more than $ 10?: D

By Eusebiu Mar-28/2018 12:36:15

A

Hello Eusebiu,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi Android 7.1 Nougat or Android 8.0 Oreo ? Android 7.1 is not Oreo. What do we get wenn we order? Android 7.1 Nougat and Update on Oreo Later? Is it so? Thanx

By Goran Micic Mar-27/2018 07:38:55

A

Hello Goran,

It is Android 7.1. 


Let me know if you need any further assistance. 


Q

Does it support voLTE for Indian Network ie Reliance JIO ???

By Sumit Mishra Mar-22/2018 17:01:03

A

Hello Sumit,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,WCDMA 
WIFI: 802.11a/b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth,Dual Band WiFi,GPS,WiFi 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz    


Q

I know that it has the android 7.1 but in the description it says OREO, does it means that is going o be updated to android 8?

By J. Mar-21/2018 03:12:54

A

Hello J., 

Thank you for your inquiry.

If there is an update, the upgrade will be pushed.

Q

Hi, How long is the guarantee for this phone ? 6 month ? One year ? Regards.

By Antoine Nov-06/2018 17:57:17

A

Hello Antoine
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

did this phone work Indian sim cards

By Indhilindh Aug-29/2018 14:30:27

A

Hello Indhilindh, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Q

Since theres no info on the Gpu, what Gpu does this phone have?

By Ricardo Aug-20/2018 16:30:41

A

Hello Ricardo, 

Thank you for your inquiry.

GPU: ARM Mali-G71 MP2.


Q

Good afternoon. I want to know if this phone works in Portugal and if comes with the language in portuguese. I also want to know if there is a way to buy it without paying any tax fee. Best regards

By José Santos Apr-30/2018 14:15:26

A

Hello Jose,

The phone could work in Portugal.

It comes with Portuguese language.

We could not predict if there is tax fee.

Q

Hello, What is de FCC ID of this cell phone?, thank you

By Luis Garcia Apr-16/2018 01:43:28

A

Hello Luis,

We are sorry that there is no FCC ID about this item.

Q

Hi, this mobile have NFC?

By Oscar Mar-28/2018 23:54:23

A

Hello Oscar,
Thanks for your inquiry.

Sorry, the item does not have NFC.

Q

Hi Android 7.1 Nougat or Android 8.0 Oreo ? Android 7.1 is not Oreo. What do we get wenn we order? Android 7.1 Nougat and Update on Oreo Later? Is it so? Thanx

By Goran Micic Mar-27/2018 07:38:55

A

Hello Goran,

It is Android 7.1. 


Let me know if you need any further assistance. 


Q

Does it support voLTE for Indian Network ie Reliance JIO ???

By Sumit Mishra Mar-22/2018 17:01:03

A

Hello Sumit,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 
3G: WCDMA B1 2100MHz,WCDMA B8 900MHz 
Network type: FDD-LTE,GSM,WCDMA 
WIFI: 802.11a/b/g/n wireless internet 
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth,Dual Band WiFi,GPS,WiFi 
4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz    


Q

I know that it has the android 7.1 but in the description it says OREO, does it means that is going o be updated to android 8?

By J. Mar-21/2018 03:12:54

A

Hello J., 

Thank you for your inquiry.

If there is an update, the upgrade will be pushed.

Q

hello~^^ I bought this phone. I worry the broken of phone. If this phone is broken, how can I do? Do you repair a broken phone. Please your answer.

By 김록 Mar-16/2018 01:53:11

A

Hello 김록,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

When in Europe stocks? I want buy one, but I don`t like customs duties in Romania :))) If I order from China, can you write on the package that it is a gift without a price of more than $ 10?: D

By Eusebiu Mar-28/2018 12:36:15

A

Hello Eusebiu,

This item is not in stock in EU warehouse temporarily.
Once it is back to our EU warehouse,we will update it on the website.
Please keep an eye on our website.Thank you for your attention.


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Can you send to Spain?

By Cire Mar-04/2018 02:51:58

A

Hello Cire,

We are pleased to inform you that we can ship all over the world, including your country.



Q

What will the be value of the device declared for customs purpose?

By Vaibhav Feb-06/2018 13:36:14

A

Hello Vaibhav,
Thanks for your inquiry.

We will declare the real value of the item.

Q

How long does it take to ship to the united kingdom, is the stock located in china

By olugbenga oyeleye Dec-27/2017 15:28:44

A

Hello olugbenga,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hi. I want to buy this phone but I live in Spain, do I have to pay any shipping tax with the "Registered air mail" or there only are routinary controls?

By Ivo Dec-27/2017 15:05:03

A

Hello Ivo,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it. 


Q

Hello for changing the battery what should to do ? who can change thats battery ?

By nima Mar-20/2018 17:07:46

A

Hello nima,
Thanks for your inquiry.

The battery is non-removable.

It cannot be changed.

Q

are there any settings to see the date of the gallery photos?

By Mircea-Mare Feb-28/2018 19:55:33

A

Hello Mircea,

The storage is the date of the folder, and the image properties can be queried.Thank you.

Q

Hi, I want to buy ulefone power 3 and have a question.I want to ask what the deal is with taxes in Greece( Europe) and if I have to pay taxes would gearbest pay them back to me as your web-side says.

By Antonis Stampoulis Feb-02/2018 17:43:09

A

Hello Antonis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does it has Infrared Blaster like the predessecor (Power 1)?

By c.little Jan-19/2018 03:41:45

A

Hello c.little,

Sorry it does not have Infrared Blaster. 


Let me know if you need any further assistance. 


Q

can u please tell me how much price for custom will be mentioned ?

By Usman Jan-07/2018 18:55:40

A

Hello Usman,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.