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Customer Questions

  • All(50)
  • Product Information(40)
  • Stock Status(1)
  • Payment
  • About Shipping(4)
  • Others(5)
Q

Hi, How long is the guarantee for this phone ? 6 month ? One year ? Regards.

By Antoine Nov-06/2018 17:57:17

A
Hello AntoinePlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 
Q

did this phone work Indian sim cards

By Indhilindh Aug-29/2018 14:30:27

A
Hello Indhilindh, Please check with your local communication company if they suport this network frequency:2G: GSM 850/900/1800/1900MHz 3G: WCDMA 900/2100MHz4G: FDD-LTE 800/900/1800/2100/2600MHz
Q

Since theres no info on the Gpu, what Gpu does this phone have?

By Ricardo Aug-20/2018 16:30:41

A
Hello Ricardo, Thank you for your inquiry.GPU: ARM Mali-G71 MP2.
Q

Good afternoon. I want to know if this phone works in Portugal and if comes with the language in portuguese. I also want to know if there is a way to buy it without paying any tax fee. Best regards

By José Santos Apr-30/2018 14:15:26

A
Hello Jose,The phone could work in Portugal.It comes with Portuguese language.We could not predict if there is tax fee.
Q

Hello, What is de FCC ID of this cell phone?, thank you

By Luis Garcia Apr-16/2018 01:43:28

A
Hello Luis,We are sorry that there is no FCC ID about this item.
Q

Hi, this mobile have NFC?

By Oscar Mar-28/2018 23:54:23

A
Hello Oscar, Thanks for your inquiry.Sorry, the item does not have NFC.
Q

When in Europe stocks? I want buy one, but I don`t like customs duties in Romania :))) If I order from China, can you write on the package that it is a gift without a price of more than $ 10?: D

By Eusebiu Mar-28/2018 12:36:15

A
Hello Eusebiu,This item is not in stock in EU warehouse temporarily.Once it is back to our EU warehouse,we will update it on the website.Please keep an eye on our website.Thank you for your attention.Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.htmlIf you have any more questions please feel free to contact us. 
Q

Hi Android 7.1 Nougat or Android 8.0 Oreo ? Android 7.1 is not Oreo. What do we get wenn we order? Android 7.1 Nougat and Update on Oreo Later? Is it so? Thanx

By Goran Micic Mar-27/2018 07:38:55

A
Hello Goran,It is Android 7.1. Let me know if you need any further assistance. 
Q

Does it support voLTE for Indian Network ie Reliance JIO ???

By Sumit Mishra Mar-22/2018 17:01:03

A
Hello Sumit, Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.Network2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 3G: WCDMA B1 2100MHz,WCDMA B8 900MHz Network type: FDD-LTE,GSM,WCDMA WIFI: 802.11a/b/g/n wireless internet Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth,Dual Band WiFi,GPS,WiFi 4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz    
Q

I know that it has the android 7.1 but in the description it says OREO, does it means that is going o be updated to android 8?

By J. Mar-21/2018 03:12:54

A
Hello J., Thank you for your inquiry.If there is an update, the upgrade will be pushed.