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Customer Q&A

  • All(80)
  • Product Information(52)
  • Stock Status(19)
  • Payment
  • About Shipping(5)
  • Others(4)
Q

Hi, Does this phone support QI Wireless Charging?

By Scott Aug-19/2018 10:53:43

A

Hello Scott,

No, sorry.

Q

Hello,does Xiaomi Redmi 5 plus have any warranty in case something happens during transport and during use? Thanks

By Alex Jul-09/2018 08:23:47

A

Hello Alex
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello,does Xiaomi Redmi 5 Plus support OTA update? Thanks

By Alex Jul-08/2018 21:19:12

A

Hello Alex, 
It supports OTA update.

Let me know if you need any help.

Q

Hello! Is it available in Brazilian Portuguese? Thanks!

By Kleber Jul-07/2018 03:12:37

A

Hello Kleber, 
It supports Brazilian Portuguese.

Let me know if you need any help.

Q

Hello, I am really intrested in this phone and I am wondering if it is compatiable with virgin media uk? Thanks

By Nani Jul-05/2018 22:11:02

A

Hello Nani,
Thanks for your inquiry.

Yes, the item is compatiable with the Virgin media in UK.

Q

If I pay for the phone, will I have to pay for customs?

By Traian Jul-04/2018 14:36:30

A

Hello Traian,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does this phone support 4g in the UK with O2 network

By callum connelly Jun-29/2018 23:30:50

A

Hello Callum,
Thanks for your inquiry.

Yes, the item supports 4G in the UK with O2 network.

Q

Is the price 189,99 reais in Brazil ?

By washington Jun-27/2018 00:07:45

A

189.99  USD

Q

The Xiaomi redmi 5 plus come with bluetooth ? just for Know

By Washington Jun-26/2018 11:34:13

A

Hello Washington,
Yes.
Bluetooth Version: Bluetooth V4.2 

Q

If i need this phone shipped to South Africa through the priority line, do you know of an estimate of the import tax or any additional charges? How long does it take to arrive if you have had customers in this region?

By Peter Jun-21/2018 10:29:50

A

Hello Peter,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html



 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hi, Does this phone support QI Wireless Charging?

By Scott Aug-19/2018 10:53:43

A

Hello Scott,

No, sorry.

Q

Hello,does Xiaomi Redmi 5 plus have any warranty in case something happens during transport and during use? Thanks

By Alex Jul-09/2018 08:23:47

A

Hello Alex
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello,does Xiaomi Redmi 5 Plus support OTA update? Thanks

By Alex Jul-08/2018 21:19:12

A

Hello Alex, 
It supports OTA update.

Let me know if you need any help.

Q

Hello! Is it available in Brazilian Portuguese? Thanks!

By Kleber Jul-07/2018 03:12:37

A

Hello Kleber, 
It supports Brazilian Portuguese.

Let me know if you need any help.

Q

Hello, I am really intrested in this phone and I am wondering if it is compatiable with virgin media uk? Thanks

By Nani Jul-05/2018 22:11:02

A

Hello Nani,
Thanks for your inquiry.

Yes, the item is compatiable with the Virgin media in UK.

Q

If I pay for the phone, will I have to pay for customs?

By Traian Jul-04/2018 14:36:30

A

Hello Traian,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does this phone support 4g in the UK with O2 network

By callum connelly Jun-29/2018 23:30:50

A

Hello Callum,
Thanks for your inquiry.

Yes, the item supports 4G in the UK with O2 network.

Q

Is the price 189,99 reais in Brazil ?

By washington Jun-27/2018 00:07:45

A

189.99  USD

Q

The Xiaomi redmi 5 plus come with bluetooth ? just for Know

By Washington Jun-26/2018 11:34:13

A

Hello Washington,
Yes.
Bluetooth Version: Bluetooth V4.2 

Q

Does the global version of this phone have snapdragon 625 or 636? As the 3gb ram version says it has snapdragon 636

By Mike Jun-16/2018 15:56:27

A

Hello Mike, 

It is global version and has Snapdragon 625 Octa Core 2.0GHz.

Let me know if you need any help.

Q

i have tried to purchase the black one but it's currently unavaiable. i have tried another link there are 9 pieces left but the button buy now is out of stock.

By giuseppe May-21/2018 21:07:07

A

Hello Giuseppe,


Unfortunately, this item in black is currently out of stock. 

Please kindly select the alternative item.


Please check out our other amazing items here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 


Q

Hello, Will there be a black version available? If yes, when?

By Maciej May-20/2018 19:43:08

A

Hello Maciej,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

I notice that the black version of xiaomi Redmi 5 plus 4/64 is out of stock. I Would prefer a black version instead the golden one. How long it wil take to be avaiable? thank you in advance for answer

By giuseppe May-19/2018 00:18:41

A

The black version is currently available...

Q

still have this product in stock?

By obed May-16/2018 02:25:03

A

Hello Obed,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, do you still have this product in stock?

By Daniel May-09/2018 17:28:19

A

Hello Daniel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Are you going to have the blue version in stock soon?

By Daniel May-05/2018 23:17:25

A

Hello Daniel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello, I need the phone urgently, is this available in stock. thanks

By adnan May-03/2018 14:12:41

A

Hello adnan,

yes

Q

Hi, do you still have this product in stock?

By Bibiana Hdez Apr-30/2018 18:53:37

A

Hello Bibiana,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When will you have the gold in stock?

By Matthew May Apr-16/2018 18:53:51

A

Hello Matthew,

Thanks for your inquiry.

Sorry, there is no message about the back in stock time of the item from our suppliers.


Q

When do you think you have the color black again?

By Paz Apr-15/2018 00:41:34

A

Hello Paz,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

If i need this phone shipped to South Africa through the priority line, do you know of an estimate of the import tax or any additional charges? How long does it take to arrive if you have had customers in this region?

By Peter Jun-21/2018 10:29:50

A

Hello Peter,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html



 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

how many days the phone will be receive ?

By abdenor Jun-04/2018 07:34:45

A

Hello Abdenor,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Shipments to Mexico are made through what company? Do you send by DHL?

By Alek May-14/2018 02:22:31

A

Hello Alek,


It depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Q

Hi, what will be the price written on the packet? the price i pay on the website or lower for cheaper custom fees? thanks

By Aiga Apr-05/2018 15:53:36

A

Hello Aiga,
Thanks for your inquiry.

We will declare the real value of the item on the outer package.

Q

Hello, I would like to know which is the best shipment ( on Italy) for not paying customs. (import costs). regards Lorenzo

By Lorenzo Apr-03/2018 09:03:00

A

Hello Lorenzo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I live in Brazil, is there a way that i don't have to pay tax on the phone when it goes through customs

By stephen grennan May-23/2018 12:00:05

A

Hello Stephen,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can this phone work in greece perfect?

By panagiotis Apr-19/2018 17:51:24

A

Hello panagiotis, 
Thanks for your inquiry.

Yes, this phone work in Greece.

Q

How is the warranty settled? I have to send the phone back or will it be included in my country?

By Damian Apr-16/2018 08:10:28

A

Hello Damian,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

You could return to EU warehouse.

Q

I live in the USA, if I travel to Spain and buy a SIM card there will the phone work?

By Alex Apr-05/2018 18:47:17

A

Hello Alex,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network:
GSM Band 2/3/5/8 
WCDMA Band 1/2/5/8
FDD-LTE Band 1/3/4/5/7/8/20
TDD-LTE Band 38/40