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Customer Q&A

  • All(88)
  • Product Information(65)
  • Stock Status(12)
  • Payment(2)
  • About Shipping(7)
  • Others(2)
Q

Hi. I was wondering, are the charger + any cable included? and a case? Thanks!

By Lucia Aug-25/2018 08:55:49

A

Hello Lucia, 

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

It doesn't have case.

Let me know if you need any help.

Q

still have in existence?

By Alberto Alonso Jul-15/2018 21:44:03

A

Hello Alberto,
Yes, we have stock, please feel free to order it.
Best Regards

Q

has it Arabic language ?

By Issam Jul-06/2018 09:03:03

A

Hello Issam,
Language: Multi language 

Link here for more information:

http://prntscr.com/k4jouw 

Q

Do you mean, if buy this, i will get the second one for free?

By austine Jun-28/2018 15:17:01

A

Hello Austine,

No, sorry.

This is FREE Gift. 

Promotion:

GiftsLimited Quantity: Buy this product to receive FREE Gift Product(s).

https://www.gearbest.com/cases-leather/pp_1845534.html?wid=1349303


Q

Do you know if it works on EE provider in UK?

By Geoff Calver Jun-28/2018 07:36:07

A

You want to see if the frequency band supports

Q

hi I'm abt to buy this phone and I'll like to know it it would work in Canada on telus network thanks

By tim Jun-18/2018 21:00:32

A

Dear Tim,


Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.

 Network:
GSM Band 2/3/5/8 
WCDMA Band 1/2/5/8
FDD-LTE Band 1/3/4/5/7/8/20
TDD-LTE Band 38/40

Q

For shipping to Canada, how much Customs fees and sale tax would be on top of the price? Thanks.

By Fush Jun-17/2018 14:11:29

A

Hello Fush,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is is new or used?

By Félix Gauthier Jun-11/2018 23:02:41

A

Hello Félix,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

For Brazil does it have a fee?

By Jean Santos Jun-11/2018 15:33:44

A

Hello Jean,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

does this phone have nfc option ?

By abdallah Jun-10/2018 17:00:26

A

Hello Abdallah,
Thanks for your inquiry.

Sorry, the item does not have the NFC function.

Q

Hi. I was wondering, are the charger + any cable included? and a case? Thanks!

By Lucia Aug-25/2018 08:55:49

A

Hello Lucia, 

Package Contents

Cell Phone: 1 
English Manual : 1 
Power Adapter: 1 
SIM Needle: 1 
USB Cable: 1

It doesn't have case.

Let me know if you need any help.

Q

has it Arabic language ?

By Issam Jul-06/2018 09:03:03

A

Hello Issam,
Language: Multi language 

Link here for more information:

http://prntscr.com/k4jouw 

Q

Do you know if it works on EE provider in UK?

By Geoff Calver Jun-28/2018 07:36:07

A

You want to see if the frequency band supports

Q

hi I'm abt to buy this phone and I'll like to know it it would work in Canada on telus network thanks

By tim Jun-18/2018 21:00:32

A

Dear Tim,


Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.

 Network:
GSM Band 2/3/5/8 
WCDMA Band 1/2/5/8
FDD-LTE Band 1/3/4/5/7/8/20
TDD-LTE Band 38/40

Q

Is is new or used?

By Félix Gauthier Jun-11/2018 23:02:41

A

Hello Félix,

We can guarantee that all of our items are brand new. We hope you will enjoy them. 


Q

does this phone have nfc option ?

By abdallah Jun-10/2018 17:00:26

A

Hello Abdallah,
Thanks for your inquiry.

Sorry, the item does not have the NFC function.

Q

Can this phone be used in USA with T-Mobile? Is this phone compatible with other mobile carriers in USA e.g. AT&T, T- Mobile etc.?

By Steve May-31/2018 16:05:58

A

Hello Steve,

To check if the network is compatible, please click here for your country's network frequency: http://maps.mobileworldlive.com/. 

Q

Hi, does it supports 4g in mexico?

By David Morales May-31/2018 04:14:47

A

Hello David,
Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network:
FDD-LTE Band 1/3/4/5/7/8/20
TDD-LTE Band 38/40

Q

Does it support 5GHz WI-FI networks?

By Mauricio A. May-31/2018 02:22:01

A

Hello Mauricio,

No, sorry.

WIFI: 802.11b/g/n wireless internet 
Wireless Connectivity: 3G,4G,A-GPS,GPS,WiFi 

Q

he is waterproof

By marcos May-27/2018 00:21:55

A

Hello Marcos,

No, sorry.


Q

still have in existence?

By Alberto Alonso Jul-15/2018 21:44:03

A

Hello Alberto,
Yes, we have stock, please feel free to order it.
Best Regards

Q

Do you mean, if buy this, i will get the second one for free?

By austine Jun-28/2018 15:17:01

A

Hello Austine,

No, sorry.

This is FREE Gift. 

Promotion:

GiftsLimited Quantity: Buy this product to receive FREE Gift Product(s).

https://www.gearbest.com/cases-leather/pp_1845534.html?wid=1349303


Q

when will it be available? I want to buy one

By Juan HM May-23/2018 03:50:55

A

Hello Juan,
We have stock now, please feel free to order it.
Best Regards

Q

Is it in stock? I want to buy one. How much is it going to take to send it?

By Ericeira Neto May-09/2018 00:50:37

A

Hello Ericeira,

It is in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, i would like to know if the blue device is on stock, and if the device works on Mexico

By Fabian May-09/2018 00:48:55

A

Hello Fabian,
We have stock now, please feel free to order it.
Best Regards

Q

You have the phone in stock? How long they take to send it. The phone has radio fm. Thanks

By Antonio Mar-21/2018 12:47:39

A

Hello Antonio,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

do you have, redmi 5 plus in stock? i want blue color! Thank you!

By Josue Mar-04/2018 08:59:05

A

Hello Josue,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

do you have, redmi 5 plus in stock? i want black color! Thank you!

By redmi 5 plus black in stock? Feb-19/2018 01:10:46

A

Hello redmi,
Yes, we have stock, please feel free to order it.
Best Regards

Q

hello, the stock of this item in black will be emptied in how long?

By Damien.A Feb-13/2018 14:26:34

A

Hello Damien.A,
We have large stock now, please feel free to order it.
Once the stock is emptied, we will update on our website.

Q

Hi Gearbest team!! I wonder if this item: Redmi 5plus is already on stock? It is ready to dispatach this week? Or how much time it will take to be send? Thanks :)

By Alejandro Feb-12/2018 05:35:56

A

Hello Alejandro,

The item is in stock now,please feel free to order it. 

Generally it can be shipped within 3-7 business days after the payment. 

Q

For Brazil does it have a fee?

By Jean Santos Jun-11/2018 15:33:44

A

Hello Jean,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

how much is it in pounds sterling

By ronald sprogis Mar-10/2018 14:24:49

A

Hello ronald,
Thanks for your inquiry.

The item price is  £133.43 now.

Q

For shipping to Canada, how much Customs fees and sale tax would be on top of the price? Thanks.

By Fush Jun-17/2018 14:11:29

A

Hello Fush,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, I have some questions: 1. I'm from Ukraine and does it work in it? 2. How about customs tax?

By Julia May-25/2018 10:09:55

A

Hello Julia,

Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

● Network:
GSM Band 2/3/5/8 
WCDMA Band 1/2/5/8
FDD-LTE Band 1/3/4/5/7/8/20
TDD-LTE Band 38/40



If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

que tiempo que tardaría en llegar a el lugar de destino, y tendría costo el envió a el destino? si tiene costo adicional cual es? pregunto ya que pienso comprarlo en 1-3 dias

By Erik Leobardo Apr-11/2018 01:50:30

A

Olá Erik,

Geralmente, a maioria do produtos serão enviados dentro de 3-7 dias úteis após o pagamento. No entanto, o tempo de processamento exato varia de acordo com o item.
Por favor consulte o tempo de transporte estimado abaixo:

1) Correio Aéreo Não-registrado e Correio Aéreo Registrado: 15 - 45 dias úteis
2) Priority Line: 8-30 dias úteis (disponível apenas para determinados países)
3) Expedited Transporte (DHL/EMS): 3-15 dias úteis.
Você pode consultar este link http://www.gearbest.com/about/shipping-methods.html para mais detalhes


Você pode ver o custo de transporte e o tempo de entrega durante o checkout.
Basta adicionar os itens que deseja comprar no seu carrinho e selecionar seu país de entrega. Os métodos e custos de transportes disponíveis serão exibidos.
O custo de entrega depende do método de transporte escolhido, juntamente com outros fatores como peso, tempo de transporte e país de destino.


Os impostos são cobrados pelo alfândega local e regulamentos do país que está além do nosso controle.
Não podemos saber se terá e quanto vai ser.
Por favor, verifique este link http://www.gearbest.com/about/faq.html (Se houver algum problema de receber a entrega devido à Alfândega)

Q

hi how much cost the shipping to mexico and need to paid tax for the importation

By adrian Mar-22/2018 16:40:59

A

Hello adrian,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

If i buy it today, when will i receive it in Spain?

By Nicolas Mar-22/2018 11:26:29

A

Hello Nicolas,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

how long does it take to shipe it out

By Adnan Feb-19/2018 13:36:09

A

Hello Adnan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Dear Sir/madam! I want to buy a smartphone Xiaomi Redmi 5 32 Gb global version (black). I live in Novosibirsk (Russia). Can you deliver the smartphone by express delivery (for example, DHL)? Best regards, Mikhail

By Mikhail Feb-11/2018 10:59:31

A

Hello Mikhail,



We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

How much does it cost for Brazil? For Cep: 53120241?

By Andrea Regina Feb-24/2018 21:29:45

A

Hello Andrea,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

What vr headset would fit on this phone ???

By Tiago Feb-13/2018 17:18:52

A

Hello Tiago,
This item is should be 3.5mm Audio Out Port.